-
Type:
Support Activity
-
Status:
Resolved
-
Priority:
Critical
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
Support Task Type:
ACA IRS Submission
-
-
-
-
Issue Importance:
Must Have
Hi all -
Trying to re-run the 1095C forms for Softchoice for their correction file and getting a server error -
{"report":{"apdex":1,"isInitial":true,"journeyId":"fb43893a-b61b-42a7-9ef1-bb361137db4e","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":695.9000000953674,"redirectCount":0,"resourceLoadedEnd":555.9000000953674,"resourceLoadedStart":141.5,"resourceTiming":[{"duration":105.10000038146973,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":141.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.60000038146973,"responseStart":0,"secureConnectionStart":0},{"duration":104.90000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":141.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.7000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":104.80000019073486,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":141.90000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":141.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.7000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":104.7999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":142.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":142.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":104.7999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":142.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":142.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":246.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":120.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":142.30000019073486,"connectEnd":142.30000019073486,"connectStart":142.30000019073486,"domainLookupEnd":142.30000019073486,"domainLookupStart":142.30000019073486,"fetchStart":142.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":142.30000019073486,"responseEnd":262.6000003814697,"responseStart":262.6000003814697,"secureConnectionStart":142.30000019073486},{"duration":183,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":142.30000019073486,"connectEnd":142.30000019073486,"connectStart":142.30000019073486,"domainLookupEnd":142.30000019073486,"domainLookupStart":142.30000019073486,"fetchStart":142.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":142.30000019073486,"responseEnd":325.30000019073486,"responseStart":325.30000019073486,"secureConnectionStart":142.30000019073486},{"duration":185.7000002861023,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":142.5,"connectEnd":142.5,"connectStart":142.5,"domainLookupEnd":142.5,"domainLookupStart":142.5,"fetchStart":142.5,"redirectEnd":0,"redirectStart":0,"requestStart":142.5,"responseEnd":328.2000002861023,"responseStart":328.2000002861023,"secureConnectionStart":142.5},{"duration":186.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":142.5,"connectEnd":142.5,"connectStart":142.5,"domainLookupEnd":142.5,"domainLookupStart":142.5,"fetchStart":142.5,"redirectEnd":0,"redirectStart":0,"requestStart":142.5,"responseEnd":328.80000019073486,"responseStart":328.80000019073486,"secureConnectionStart":142.5},{"duration":186.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":142.80000019073486,"connectEnd":142.80000019073486,"connectStart":142.80000019073486,"domainLookupEnd":142.80000019073486,"domainLookupStart":142.80000019073486,"fetchStart":142.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":142.80000019073486,"responseEnd":329.1000003814697,"responseStart":329.1000003814697,"secureConnectionStart":142.80000019073486},{"duration":186.7000002861023,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":142.90000009536743,"connectEnd":142.90000009536743,"connectStart":142.90000009536743,"domainLookupEnd":142.90000009536743,"domainLookupStart":142.90000009536743,"fetchStart":142.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":142.90000009536743,"responseEnd":329.6000003814697,"responseStart":329.6000003814697,"secureConnectionStart":142.90000009536743},{"duration":186.90000009536743,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":143,"connectEnd":143,"connectStart":143,"domainLookupEnd":143,"domainLookupStart":143,"fetchStart":143,"redirectEnd":0,"redirectStart":0,"requestStart":143,"responseEnd":329.90000009536743,"responseStart":329.90000009536743,"secureConnectionStart":143},{"duration":187.2999997138977,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":143.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":143.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":330.40000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":187.2999997138977,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/81da1c7492d7ee698ae1cc31902498d9/shortcuts.js?context=issuenavigation&context=issueaction","startTime":143.10000038146973,"connectEnd":143.10000038146973,"connectStart":143.10000038146973,"domainLookupEnd":143.10000038146973,"domainLookupStart":143.10000038146973,"fetchStart":143.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":143.10000038146973,"responseEnd":330.40000009536743,"responseStart":330.40000009536743,"secureConnectionStart":143.10000038146973},{"duration":187.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":143.30000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":143.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":330.7000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":187.5,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":143.40000009536743,"connectEnd":143.40000009536743,"connectStart":143.40000009536743,"domainLookupEnd":143.40000009536743,"domainLookupStart":143.40000009536743,"fetchStart":143.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":143.40000009536743,"responseEnd":330.90000009536743,"responseStart":330.90000009536743,"secureConnectionStart":143.40000009536743},{"duration":411.3999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":144.10000038146973,"connectEnd":144.10000038146973,"connectStart":144.10000038146973,"domainLookupEnd":144.10000038146973,"domainLookupStart":144.10000038146973,"fetchStart":144.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":144.10000038146973,"responseEnd":555.5,"responseStart":555.5,"secureConnectionStart":144.10000038146973},{"duration":411.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":144.2000002861023,"connectEnd":144.2000002861023,"connectStart":144.2000002861023,"domainLookupEnd":144.2000002861023,"domainLookupStart":144.2000002861023,"fetchStart":144.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":144.2000002861023,"responseEnd":555.9000000953674,"responseStart":555.9000000953674,"secureConnectionStart":144.2000002861023},{"duration":96.59999990463257,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":458.40000009536743,"connectEnd":458.40000009536743,"connectStart":458.40000009536743,"domainLookupEnd":458.40000009536743,"domainLookupStart":458.40000009536743,"fetchStart":458.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":458.40000009536743,"responseEnd":555,"responseStart":555,"secureConnectionStart":458.40000009536743}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":34,"responseStart":136,"responseEnd":137,"domLoading":139,"domInteractive":746,"domContentLoadedEventStart":746,"domContentLoadedEventEnd":796,"domComplete":1036,"loadEventStart":1036,"loadEventEnd":1040,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"2747ed705d5ca1","effectiveType":"4g","downlink":9.7,"rtt":0,"serverDuration":78,"dbReadsTimeInMs":16,"dbConnsTimeInMs":18,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Vijay Siddhashyam sharmaSachin Hingole