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  1. WORKTERRA
  2. WT-3250

Received a server error message when I clicked “Search” on the “Pending Queue” page.

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Wellness
    • Labels:
      None
    • Module:
      BenAdmin - Enrollment
    • Reported by:
      Support
    • Item State:
      Production Complete
    • Issue Importance:
      Must Have
    • Sprint:
      Bugs-Must Fix- Pilot July2016

      Description

      While doing some testing under the administrator (adminsmhsd, Password@1), I received a server error message when I clicked “Search” on the “Pending Queue” page.

        Attachments

        1. 07_04_2016_13_15_20_979_1_3.txt
          3 kB
        2. 07_20_2016_12_21_25_406_1_3.txt
          3 kB
        3. Pass.png
          Pass.png
          243 kB
        4. Pending Queue_Server error_ASML.png
          Pending Queue_Server error_ASML.png
          200 kB
        5. Pending Queue_Server error.png
          Pending Queue_Server error.png
          200 kB
        6. screenshot-1.png
          screenshot-1.png
          248 kB
        7. Server Error_Pending Queue.png
          Server Error_Pending Queue.png
          227 kB
        8. Server Error_Pending Queue.png
          Server Error_Pending Queue.png
          208 kB
        9. Wellness_JIRA3250_DDL_Script.sql
          3 kB

          Activity

          Hide
          rakeshr Rakesh Roy (Inactive) added a comment -

          Error log:-
          ErrorID : 0
          ErrorSource : ControllerAppTier.GetCollection->BenAdminControllerAppTier.GetData->CollectionManager.GetCollection->CollectionManager.GetReviewChangesCollection->CollectionManager.GetReviewChangesforAnyModeOtherThanQECollection
          ErrorMessage: Invalid column name 'AbsoluteBasophilis'.

          Show
          rakeshr Rakesh Roy (Inactive) added a comment - Error log:- ErrorID : 0 ErrorSource : ControllerAppTier.GetCollection->BenAdminControllerAppTier.GetData->CollectionManager.GetCollection->CollectionManager.GetReviewChangesCollection->CollectionManager.GetReviewChangesforAnyModeOtherThanQECollection ErrorMessage: Invalid column name 'AbsoluteBasophilis'.
          Hide
          satyap Satya added a comment -

          We have analyzed this error log and observed the following:

          Concern:
          Server error on Pending queue page

          Cause:
          There are 4 records inserted in Employee_Healthdate_Intermediate table, which has inconsistent table structure. This is causing error while creating dynamic query on Pending queue & Review changes page.

          Correction:
          This table has been added for 'Wellness' module integration with WORKTERRA. Need to make the table structure consistent.

          WORKAROUND: Either 2 employee data present in Employee_Healthdata_Intermediate need to be removed, or healthdata pending customization need to be updated.

          Need to schedule this with Wellness team.

          Thanks & Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - We have analyzed this error log and observed the following: Concern: Server error on Pending queue page Cause: There are 4 records inserted in Employee_Healthdate_Intermediate table, which has inconsistent table structure. This is causing error while creating dynamic query on Pending queue & Review changes page. Correction: This table has been added for 'Wellness' module integration with WORKTERRA. Need to make the table structure consistent. WORKAROUND: Either 2 employee data present in Employee_Healthdata_Intermediate need to be removed, or healthdata pending customization need to be updated. Need to schedule this with Wellness team. Thanks & Regards, Satya Prakash
          Hide
          satyap Satya added a comment -

          Rakesh RoyVijay SiddhaSamir

          We have fixed this issue for SMUHSD.

          @rakesh: Can we please verify this for mentioned company.

          Vijay Siddha: As mitigation plan for this issue, we need to scan Wellness tables to ensure correct table structures are present for all columns in Main, Intermediate & History tables.

          Thanks & Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - Rakesh Roy Vijay Siddha Samir We have fixed this issue for SMUHSD. @rakesh: Can we please verify this for mentioned company. Vijay Siddha : As mitigation plan for this issue, we need to scan Wellness tables to ensure correct table structures are present for all columns in Main, Intermediate & History tables. Thanks & Regards, Satya Prakash
          Hide
          vijays Vijay Siddha (Inactive) added a comment -

          Satya Rakesh Roy Samir
          Satya - please add efforts needed to scan and fix this for one company? and total how many companies we have?

          thanks
          Vijay

          Show
          vijays Vijay Siddha (Inactive) added a comment - Satya Rakesh Roy Samir Satya - please add efforts needed to scan and fix this for one company? and total how many companies we have? thanks Vijay
          Hide
          satyap Satya added a comment -

          Hi Vijay,

          I have fixed this for one company. Please find attached DDL script used for this purpose.Wellness_JIRA3250_DDL_Script.sql

          For making this script generic & scanning other wellness companies, will require around 4 hours of efforts. Indra can guide to make script consistent for wellness tables.

          Thanks & Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - Hi Vijay, I have fixed this for one company. Please find attached DDL script used for this purpose. Wellness_JIRA3250_DDL_Script.sql For making this script generic & scanning other wellness companies, will require around 4 hours of efforts. Indra can guide to make script consistent for wellness tables. Thanks & Regards, Satya Prakash
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on LB using company 'For QA LB Austin Ind'. Observed server error on 'Search' in “Pending Queue” page. Hence reopening.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on LB using company 'For QA LB Austin Ind'. Observed server error on 'Search' in “Pending Queue” page. Hence reopening.
          Hide
          surender.kumar surender kumar (Inactive) added a comment -

          HI Rajendra Joshi,

          Can you please share the error logs of this issue.

          Regards,
          Surender Kumar

          Show
          surender.kumar surender kumar (Inactive) added a comment - HI Rajendra Joshi , Can you please share the error logs of this issue. Regards, Surender Kumar
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on LB using company 'For QA LB Austin Ind'. Observed server error on 'Search' in “Pending Queue” page. Error log and screen shot attached as per request.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on LB using company 'For QA LB Austin Ind'. Observed server error on 'Search' in “Pending Queue” page. Error log and screen shot attached as per request.
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Rajendra Joshi
          Error is not there. Can you please check again?

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Rajendra Joshi Error is not there. Can you please check again?
          Hide
          rakeshr Rakesh Roy (Inactive) added a comment -

          Checked and error is coming

          See error log:-

          ErrorID : 0
          ErrorSource : ControllerAppTier.GetCollection->BenAdminControllerAppTier.GetData->CollectionManager.GetCollection->CollectionManager.GetReviewChangesForEmployee
          ErrorMessage: Incorrect syntax near 'UNION'.

          Show
          rakeshr Rakesh Roy (Inactive) added a comment - Checked and error is coming See error log:- ErrorID : 0 ErrorSource : ControllerAppTier.GetCollection->BenAdminControllerAppTier.GetData->CollectionManager.GetCollection->CollectionManager.GetReviewChangesForEmployee ErrorMessage: Incorrect syntax near 'UNION'.
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Rakesh Roy,

          Solution for this issue has been deployed on LB. Please find details below

          Concern Received a server error message when I clicked “Search” on the “Pending Queue” page.
          Cause Check for UNION at the end of query was missed
          Correction I've made code change to check and remove UNION at the end of the query

          Thanks and Regards,
          :: Umesh Kadam

          CC : Amruta Lohiya

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Rakesh Roy , Solution for this issue has been deployed on LB. Please find details below Concern Received a server error message when I clicked “Search” on the “Pending Queue” page. Cause Check for UNION at the end of query was missed Correction I've made code change to check and remove UNION at the end of the query Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya
          Hide
          rakeshr Rakesh Roy (Inactive) added a comment -

          Not getting server error.

          Show
          rakeshr Rakesh Roy (Inactive) added a comment - Not getting server error.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on stage with ASML for hspl. Server error observed on selecting Search button on Pending Queue screen. PFA screen shot.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on stage with ASML for hspl. Server error observed on selecting Search button on Pending Queue screen. PFA screen shot.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on stage using below companies. Here, server error is not observed.
          DC
          Austin for HSPL
          Utah Valley University For HSPL
          MATT

          But it is observed on ASML for HSPL only as mentioned above.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on stage using below companies. Here, server error is not observed. DC Austin for HSPL Utah Valley University For HSPL MATT But it is observed on ASML for HSPL only as mentioned above.
          Hide
          umesh.kadam Umesh Kadam (Inactive) added a comment -

          Hi Rajendra Joshi,

          Please find below our analysis.

          Concern For ASML for HSPL, 'Search' on the 'Pending Queue' was not working.
          Cause AdditionalTextbox field named 'one' was added in 'Demographics' form using 'Form Builder' page, and was mapped to wrong column (i.e. 'one113242', shown in screenshot)
          Correction This is data issue and re-saving of the form using 'Form Builder' page will resolve this issue. I've done the same on 'ASML for HSPL' for now.

          Thanks and Regards,
          :: Umesh Kadam

          CC : Amruta Lohiya

          Show
          umesh.kadam Umesh Kadam (Inactive) added a comment - Hi Rajendra Joshi , Please find below our analysis. Concern For ASML for HSPL, 'Search' on the 'Pending Queue' was not working. Cause AdditionalTextbox field named 'one' was added in 'Demographics' form using 'Form Builder' page, and was mapped to wrong column (i.e. 'one113242', shown in screenshot) Correction This is data issue and re-saving of the form using 'Form Builder' page will resolve this issue. I've done the same on 'ASML for HSPL' for now. Thanks and Regards, :: Umesh Kadam CC : Amruta Lohiya
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Stage using company ASML for HSPL. The server error issue is resolved now. Search functionality is working correctly.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Stage using company ASML for HSPL. The server error issue is resolved now. Search functionality is working correctly.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company City of Lake worth for HSPL and EBS Exchange. Above issue is resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company City of Lake worth for HSPL and EBS Exchange. Above issue is resolved now.

            People

            Assignee:
            rakeshr Rakesh Roy (Inactive)
            Reporter:
            rakeshr Rakesh Roy (Inactive)
            Account Executive:
            Evan Tuckey (Inactive)
            Developer:
            Umesh Kadam (Inactive)
            QA:
            Rajendra Joshi (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:
              Pre-Prod Due Date:
              Production Due Date: