Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Platform
    • Labels:
      None
    • Module:
      Platform
    • Reported by:
      Support
    • Issue Importance:
      Must Have

      Description

      Error on add company

      Client is having an issue adding a new company on stage. When I checked it out, I found following error in the backend:

      ErrorID : 0
      ErrorSource : ControllerAppTier.Clone->WORKTERRAControllerAppTier.Clone->Company.Clone->Company.AddCompany->Company.BackupAndRestoreNewCompany
      ErrorMessage: Cannot open backup device 'C:/Harbinger/Database Backup/AddCompany/MasterCompanyDB_20160627.BAK'. Operating system error 3(The system cannot find the path specified.).
      BACKUP DATABASE is terminating abnormally.

      We have moved the folder structure as per our old Stage Database[192.168.31.18], How ever I found that on C Drive There are 2 folders by name "Database Backup"
      and "DatabaseBackup", "Database Backup" backup contains folder "AddCompany", Which is used by our system for Add Company feature. May be somebody has deleted folder while clearing backup files.

      Concern: AddCompany Folder was missing on path "C:\Harbinger\Database Backup\AddCompany".

      Cause: Add Company feature will not work as system will unable to take backup to restore on new company.

      Correction: I have added this folder, Add Company feature is working now. For future, We will make a script to daily check to these paths and provide alerts in case of any issue.

      Can someone try to resolve this issue ASAP?

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          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment -

          Hi Amit,

          We have fixed this issue, Can you please check has error is resolved?

          Show
          ashwin.wankhede Ashwin Wankhede (Inactive) added a comment - Hi Amit, We have fixed this issue, Can you please check has error is resolved?

            People

            Assignee:
            amitthorve Amit Thorve (Inactive)
            Reporter:
            rakeshr Rakesh Roy (Inactive)
            Account Executive:
            Amit Thorve (Inactive)
            Developer:
            Ashwin Wankhede (Inactive)
            QA:
            Rakesh Roy (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: