WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-3277

Five guys exchange demo - server error on select plans

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Module:
      Exchange
    • Reported by:
      Support
    • Issue Importance:
      Must Have

      Description

      I got a server error when I hit select plans - I got a server error

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          avnish.yadav Avnish Yadav (Inactive) added a comment -

          Hi Rakesh Roy,

          Please refer below 3'C for below issue:-

          Concern:- Server Error on Select Your plan.

          Cause:- We have investigated below issue at our end and observed eligibility of "Dental HMO" plans was not saved properly for Five Guys Demo in Stage. Please note, this issue is only for 'OD TestEmployee Two (77777772)' test user.
          We have also verified this issue for other employees and unable to reproduce this issue for other employees.

          Correction:- We have saved eligibility of above plans and it is working fine for 'OD TestEmployee Two (77777772)' test user. Please refer attached screen shot for more information.
          If client will face this issue in future, we need to regenerate the eligibility of plans.

          Please note, this issue was not reproduced in our local environment because we had migrated eligibility of all plans.

          Thanks,
          Avnish Y

          Show
          avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Rakesh Roy , Please refer below 3'C for below issue:- Concern:- Server Error on Select Your plan. Cause:- We have investigated below issue at our end and observed eligibility of "Dental HMO" plans was not saved properly for Five Guys Demo in Stage. Please note, this issue is only for 'OD TestEmployee Two (77777772)' test user. We have also verified this issue for other employees and unable to reproduce this issue for other employees. Correction:- We have saved eligibility of above plans and it is working fine for 'OD TestEmployee Two (77777772)' test user. Please refer attached screen shot for more information. If client will face this issue in future, we need to regenerate the eligibility of plans. Please note, this issue was not reproduced in our local environment because we had migrated eligibility of all plans. Thanks, Avnish Y
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          rakeshr Rakesh Roy (Inactive) added a comment -

          only on stage and verified, its working fine for mentioned employee.

          Show
          rakeshr Rakesh Roy (Inactive) added a comment - only on stage and verified, its working fine for mentioned employee.

            People

            Assignee:
            rakeshr Rakesh Roy (Inactive)
            Reporter:
            rakeshr Rakesh Roy (Inactive)
            Account Executive:
            David Rhodes (Inactive)
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            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: