[WT-3472] Video icons are not visible in IE - Workterra Jira

Details

Type: Bug
Status: Closed
Priority: High
Resolution: Duplicate
Affects Version/s: None
Fix Version/s: None
Component/s: BenAdmin
Labels:
None

Environment:

Stage
Module:
BenAdmin - Customization
Reported by:
Harbinger
Issue Importance:
Must Have

Description

In demo company ASF, on Enroll now screen, video icons are not visible in IE 11. Instead, cross displayed. PFA screen shot.

Employee Credentials :

User ID: 666666663
Password: thr07111979
ASF

Attachments

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Attachments

3.png
341 kB
08/Jul/16 12:35 PM
4-1.png
338 kB
29/Sep/16 07:31 AM
VideoEdge.JPG
107 kB
13/Jul/16 09:46 AM
WT-3472_IE-8.jpg
457 kB
10/Aug/16 09:09 AM
WT-3472_IE-Edge.jpg
537 kB
10/Aug/16 09:09 AM
WT-3472.jpg
211 kB
13/Jul/16 09:46 AM

Issue Links

duplicates

WT-5784 Groendyke Transport>>Video icon not visible in video popup for all video.

In Development

Activity

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Rajendra Joshi (Inactive) created issue - 08/Jul/16 12:34 PM

Rajendra Joshi (Inactive) made changes - 08/Jul/16 12:35 PM

Field	Original Value	New Value
Attachment		3.png [ 21630 ]

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Tushar Phatak (Inactive) added a comment - 13/Jul/16 05:57 AM

Satya

Hi Satya,

We need developer support, Please assign someone to work with Shrikant.

Thanks,
Vinayak

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Tushar Phatak (Inactive) added a comment - 13/Jul/16 05:57 AM Satya Hi Satya, We need developer support, Please assign someone to work with Shrikant. Thanks, Vinayak

Tushar Phatak (Inactive) made changes - 13/Jul/16 05:57 AM

Assignee

Tushar Phatak [ tusharp ]

Satya [ ID10004 ]

Satya made changes - 13/Jul/16 06:34 AM

Status

Open [ 1 ]

In Development [ 10007 ]

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Satya added a comment - 13/Jul/16 06:35 AM

Ankur Deshpande Vijayendra Shinde Vijay Siddha Samir

Hi Vinayak,

Ankur will be available from development side to look into this fix. Please coordinate with him.

Thanks & Regards,
Satya Prakash

Show

Satya added a comment - 13/Jul/16 06:35 AM Ankur Deshpande Vijayendra Shinde Vijay Siddha Samir Hi Vinayak, Ankur will be available from development side to look into this fix. Please coordinate with him. Thanks & Regards, Satya Prakash

Satya made changes - 13/Jul/16 06:35 AM

Assignee

Satya [ ID10004 ]

Tushar Phatak [ tusharp ]

Satya made changes - 13/Jul/16 06:35 AM

Issue Importance

Must Have [ 11800 ]

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Tushar Phatak (Inactive) added a comment - 13/Jul/16 07:17 AM

Satya

Thank you Satya,

Shrikant will start to work with him after the lunch break.

Thanks,
Vinayak

Show

Tushar Phatak (Inactive) added a comment - 13/Jul/16 07:17 AM Satya Thank you Satya, Shrikant will start to work with him after the lunch break. Thanks, Vinayak

Ankur Deshpande (Inactive) made changes - 13/Jul/16 09:46 AM

Attachment

WT-3472.jpg [ 21903 ]

Ankur Deshpande (Inactive) made changes - 13/Jul/16 09:46 AM

Attachment

VideoEdge.JPG [ 21904 ]

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Ankur Deshpande (Inactive) added a comment - 13/Jul/16 09:46 AM - edited

Satya
As per your suggestion, I have checked the stage site on my local machine in IE 11 and Windows EDGE browser, it seems to work fine. Please find the attached screen shot of both IE 11 and Windows EDGE respectively.

Show

Ankur Deshpande (Inactive) added a comment - 13/Jul/16 09:46 AM - edited Satya As per your suggestion, I have checked the stage site on my local machine in IE 11 and Windows EDGE browser, it seems to work fine. Please find the attached screen shot of both IE 11 and Windows EDGE respectively.

Satya made changes - 15/Jul/16 09:21 AM

Module

Parent values: BenAdmin(10100)

Parent values: BenAdmin(10100)Level 1 values: Customization(10113)

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Satya added a comment - 15/Jul/16 09:53 AM

Rakesh Roy
Rajendra, please share details with Development & UX and also help them in getting reproduce.

It needs to be fixed on priority.

Thanks & Regards,
Satya Prakash

Show

Satya added a comment - 15/Jul/16 09:53 AM Rakesh Roy Rajendra, please share details with Development & UX and also help them in getting reproduce. It needs to be fixed on priority. Thanks & Regards, Satya Prakash

Satya made changes - 15/Jul/16 09:53 AM

Assignee

Tushar Phatak [ tusharp ]

Rajendra Joshi [ rajendraj ]

Satya made changes - 15/Jul/16 09:53 AM

Status

In Development [ 10007 ]

Local Testing [ 10200 ]

Satya made changes - 15/Jul/16 09:53 AM

Status

Local Testing [ 10200 ]

Stage Testing [ 10201 ]

Satya made changes - 15/Jul/16 09:53 AM

Dev Due Date

15/Jul/2016

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Tushar Phatak (Inactive) added a comment - 15/Jul/16 03:36 PM

Satya

Hi Satya,

We are facing "DOM7009 Error: unable to decode image" issue, We need to do more R&D and technical support to find out the solution of this issue.

Thanks,
Vinayak

Show

Tushar Phatak (Inactive) added a comment - 15/Jul/16 03:36 PM Satya Hi Satya, We are facing "DOM7009 Error: unable to decode image" issue, We need to do more R&D and technical support to find out the solution of this issue. Thanks, Vinayak

Rajendra Joshi (Inactive) made changes - 19/Jul/16 05:09 AM

Assignee

Rajendra Joshi [ rajendraj ]

Tushar Phatak [ tusharp ]

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Rakesh Roy (Inactive) added a comment - 19/Jul/16 10:20 AM

Tushar Phatak
What's the plan?

Vijay Siddha

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Rakesh Roy (Inactive) added a comment - 19/Jul/16 10:20 AM Tushar Phatak What's the plan? Vijay Siddha

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Tushar Phatak (Inactive) added a comment - 19/Jul/16 12:01 PM

Rakesh Roy

Hi Rakesh,

We have checked the issue. It is very technical to resolve from UI/UX team.
I have told to Samir about developer help and that video player licence issue.

Thanks,
Vinayak

Show

Tushar Phatak (Inactive) added a comment - 19/Jul/16 12:01 PM Rakesh Roy Hi Rakesh, We have checked the issue. It is very technical to resolve from UI/UX team. I have told to Samir about developer help and that video player licence issue. Thanks, Vinayak

Tushar Phatak (Inactive) made changes - 25/Jul/16 10:14 AM

Assignee

Tushar Phatak [ tusharp ]

Satya [ ID10004 ]

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Tushar Phatak (Inactive) added a comment - 25/Jul/16 10:25 AM

Vijay Siddha Satya

Hi Satya and Vijay,

We have tried as much we can to do it, but it looks very difficult to fix it by the UI team,
I think this issue needs to be handled by Dev team.

Thanks,
Vinayak

Show

Tushar Phatak (Inactive) added a comment - 25/Jul/16 10:25 AM Vijay Siddha Satya Hi Satya and Vijay, We have tried as much we can to do it, but it looks very difficult to fix it by the UI team, I think this issue needs to be handled by Dev team. Thanks, Vinayak

Satya made changes - 28/Jul/16 09:36 AM

Resolution		Unresolved [ 10200 ]
Status	Stage Testing [ 10201 ]	Reopen in Stage [ 10023 ]

Satya made changes - 28/Jul/16 09:36 AM

Status

Reopen in Stage [ 10023 ]

In Development [ 10007 ]

Rakesh Roy (Inactive) made changes - 01/Aug/16 02:23 PM

Item State

Parent values: Stage QA(10202)

Parent values: Development(10200)

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Satya added a comment - 09/Aug/16 01:34 PM

Aditya Vishwakarma

Hi Surender,

Can you please check this issue tomorrow, 10th August?
Discuss with Tushar/Vinayak Ghanwant to get some details about their analysis.

Thanks & Regards,
Satya Prakash

Show

Satya added a comment - 09/Aug/16 01:34 PM Aditya Vishwakarma Hi Surender, Can you please check this issue tomorrow, 10th August? Discuss with Tushar/Vinayak Ghanwant to get some details about their analysis. Thanks & Regards, Satya Prakash

Satya made changes - 09/Aug/16 01:34 PM

Assignee

Satya [ ID10004 ]

Surender Kumar [ surender.kumar ]

surender kumar (Inactive) made changes - 10/Aug/16 09:09 AM

Attachment		WT-3472_IE-Edge.jpg [ 23701 ]
Attachment		WT-3472_IE-8.jpg [ 23702 ]

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surender kumar (Inactive) added a comment - 10/Aug/16 09:10 AM

Hi Rajendra Joshi,

I have verified this issue on IE Edge, IE-9, IE-8, Crome, Firebox browsers.
The video is working fine and its icon is also visible in every browser.

Show

surender kumar (Inactive) added a comment - 10/Aug/16 09:10 AM Hi Rajendra Joshi , I have verified this issue on IE Edge, IE-9, IE-8, Crome, Firebox browsers. The video is working fine and its icon is also visible in every browser.

surender kumar (Inactive) made changes - 10/Aug/16 09:10 AM

Assignee

Surender Kumar [ surender.kumar ]

Rajendra Joshi [ rajendraj ]

surender kumar (Inactive) made changes - 10/Aug/16 09:24 AM

Status

In Development [ 10007 ]

Local Testing [ 10200 ]

Rakesh Roy (Inactive) made changes - 13/Aug/16 06:28 PM

Status

Local Testing [ 10200 ]

Reopen in Local [ 10018 ]

Rakesh Roy (Inactive) made changes - 13/Aug/16 06:28 PM

Status

Reopen in Local [ 10018 ]

In Development [ 10007 ]

Rakesh Roy (Inactive) made changes - 13/Aug/16 06:28 PM

Resolution	Unresolved [ 10200 ]	Cannot Reproduce [ 5 ]
Status	In Development [ 10007 ]	Rejected [ 10004 ]

Rakesh Roy (Inactive) made changes - 13/Aug/16 06:28 PM

Status

Rejected [ 10004 ]

Closed [ 6 ]

Rakesh Roy (Inactive) made changes - 13/Aug/16 06:29 PM

Item State

Parent values: Development(10200)

Parent values: Production Complete(10222)Level 1 values: Closed(10223)

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:27 AM

Assignee

Rajendra Joshi [ rajendraj ]

Surender Kumar [ surender.kumar ]

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Rajendra Joshi (Inactive) added a comment - 29/Sep/16 07:31 AM

On Stage, in company DC, during HCM, it is observed that video thumbnail not displayed in Enroll now screen. PFA screen shot 4-1.png

Show

Rajendra Joshi (Inactive) added a comment - 29/Sep/16 07:31 AM On Stage, in company DC, during HCM, it is observed that video thumbnail not displayed in Enroll now screen. PFA screen shot 4-1.png

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:31 AM

Status

Closed [ 6 ]

Reopen in Production [ 10027 ]

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:32 AM

Attachment

4-1.png [ 28143 ]

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:32 AM

Item State

Parent values: Production Complete(10222)Level 1 values: Closed(10223)

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:32 AM

Status

Reopen in Production [ 10027 ]

In Development [ 10007 ]

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:33 AM

Status

In Development [ 10007 ]

Local Testing [ 10200 ]

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:33 AM

Status

Local Testing [ 10200 ]

Stage Testing [ 10201 ]

Rajendra Joshi (Inactive) made changes - 29/Sep/16 07:33 AM

Resolution	Cannot Reproduce [ 5 ]	Unresolved [ 10200 ]
Status	Stage Testing [ 10201 ]	Reopen in Stage [ 10023 ]

Aditya Vishwakarma (Inactive) made changes - 21/Feb/17 07:00 AM

Assignee

surender kumar [ surender.kumar ]

Satya [ ID10004 ]

Satya made changes - 22/Feb/17 07:32 AM

Status

Reopen in Stage [ 10023 ]

In Development [ 10007 ]

Satya made changes - 22/Feb/17 07:33 AM

Link

This issue duplicates WT-5784 [ WT-5784 ]

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Satya added a comment - 22/Feb/17 07:33 AM

Please refer WT-5784 for details.

Show

Satya added a comment - 22/Feb/17 07:33 AM Please refer WT-5784 for details.

Satya made changes - 22/Feb/17 07:33 AM

Resolution	Unresolved [ 10200 ]	Duplicate [ 3 ]
Status	In Development [ 10007 ]	Rejected [ 10004 ]

Satya made changes - 22/Feb/17 07:34 AM

Status

Rejected [ 10004 ]

Closed [ 6 ]

Satya made changes - 04/Nov/17 06:31 AM

Environment_New

Stage [ 18443 ]

Transition	Time In Source Status	Execution Times

Satya made transition - 13/Jul/16 06:34 AM

Open

In Development

4d 17h 59m

Rakesh Roy (Inactive) made transition - 13/Aug/16 06:28 PM

In LB Testing

Reopen in Local

3d 9h 4m

Rakesh Roy (Inactive) made transition - 13/Aug/16 06:28 PM

Reopen in Local

In Development

Rajendra Joshi (Inactive) made transition - 29/Sep/16 07:31 AM

Closed

Reopen in Production

46d 13h 2m

Rajendra Joshi (Inactive) made transition - 29/Sep/16 07:32 AM

Reopen in Production

In Development

1m 12s

Rajendra Joshi (Inactive) made transition - 29/Sep/16 07:33 AM

In Development

In LB Testing

15d 3h 7m

Rajendra Joshi (Inactive) made transition - 29/Sep/16 07:33 AM

In LB Testing

Stage Testing

Rajendra Joshi (Inactive) made transition - 29/Sep/16 07:33 AM

Stage Testing

Reopened in Stage

12d 23h 42m

Satya made transition - 22/Feb/17 07:32 AM

Reopened in Stage

In Development

146d 59m

Satya made transition - 22/Feb/17 07:33 AM

In Development

Rejected

1m 18s

Satya made transition - 22/Feb/17 07:34 AM

Rejected

Closed

People

Assignee:: Satya

Reporter:: Rajendra Joshi (Inactive)

QA:: Rajendra Joshi (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Dates

Created:: 08/Jul/16 12:34 PM

Updated:: 04/Nov/17 06:31 AM

Resolved:: 22/Feb/17 07:33 AM

Dev Due Date:: 15/Jul/2016