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  1. WORKTERRA
  2. WT-3520

Server error observed during PreBoard tour

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Environment:
      Production
    • Module:
      OnBoard
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed

      Description

      Server error observed on Eligible Benefit Summery page and I-9 verification screen during Preboard Tour.
      In addition to above issue, Error Unauthorized Access observed on Preview Tour Tab. PFA screen shot.

        Attachments

          Activity

          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited

          Hi Aarati Sabnis ,

          Please check this issue. You have to replace one missing bracket and checkin code to production :
          Action Name : EligibleBenefitsSummary
          Model : System.Web.Mvc.HandleErrorInfo
          Controller : UserDetails
          Exception : The else block is missing a closing "}" character. Make sure you have a matching "}" character for all the "

          {" characters within this block, and that none of the "}

          " characters are being interpreted as markup.

          CC : Satya

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited Hi Aarati Sabnis , Please check this issue. You have to replace one missing bracket and checkin code to production : Action Name : EligibleBenefitsSummary Model : System.Web.Mvc.HandleErrorInfo Controller : UserDetails Exception : The else block is missing a closing "}" character. Make sure you have a matching "}" character for all the " {" characters within this block, and that none of the "} " characters are being interpreted as markup. CC : Satya
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company EBS exchange. Above issue of Server Error and Unauthorized Access in Employee flow is not resolved yet. Hence Reopening.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company EBS exchange. Above issue of Server Error and Unauthorized Access in Employee flow is not resolved yet. Hence Reopening.
          Hide
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

          Hi Rajendra Joshi,

          As per above your comments and your discussion with aarati,
          did you verify server error on eligibility tab of tour?because that patch was already deployed and just now Aarati Sabnis tested on EBS exchange company and it is working fine.
          It is taking unnecessary time of developer to again re verify the issue.

          Unauthorised error is due to absence of entry in pagelevel access table.We will execute it and will let you know.

          Thanks,
          Sheetal Bodhale.

          Show
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Rajendra Joshi , As per above your comments and your discussion with aarati, did you verify server error on eligibility tab of tour?because that patch was already deployed and just now Aarati Sabnis tested on EBS exchange company and it is working fine. It is taking unnecessary time of developer to again re verify the issue. Unauthorised error is due to absence of entry in pagelevel access table.We will execute it and will let you know. Thanks, Sheetal Bodhale.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Hi Sheetal Bodhale,
          Aarati could reproduce the issues. I have also reproduced it and shown to her. Secondly this issue is with W4 and not with the eligibility tab. W4 is after eligibility screen.
          We have observed issues with W4 after navigating ahead from eligibility screen.
          Now, the issue is present and you have provided the fix. So, I do not see any incident of developers time taken unnecessarily.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Hi Sheetal Bodhale , Aarati could reproduce the issues. I have also reproduced it and shown to her. Secondly this issue is with W4 and not with the eligibility tab. W4 is after eligibility screen. We have observed issues with W4 after navigating ahead from eligibility screen. Now, the issue is present and you have provided the fix. So, I do not see any incident of developers time taken unnecessarily.
          Hide
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - - edited

          Rajendra Joshi
          as per attached screen shot, Server error is on eligibility screen,which is not reproducing now and as you mentioned in comments server error is still there.so i mentioned it above.

          and for remaining forms there is Unauthorised access issue not server error.

          Show
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - - edited Rajendra Joshi as per attached screen shot, Server error is on eligibility screen,which is not reproducing now and as you mentioned in comments server error is still there.so i mentioned it above. and for remaining forms there is Unauthorised access issue not server error.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Sheetal Bodhale
          I had attached screen shot Server Error_W4.png while reopening this issue. You can see Server Error and Unauthorized Access at a time in it. I do not see any cause for confusion.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Sheetal Bodhale I had attached screen shot Server Error_W4.png while reopening this issue. You can see Server Error and Unauthorized Access at a time in it. I do not see any cause for confusion.
          Hide
          aarati.sabnis Aarati Sabnis (Inactive) added a comment -

          Hi Rajendra Joshi

          Concern : Server error observed during PreBoard tour

          Cause : Access was not given to some steps of preboard tour.

          Correction : Accesses are given to preboard tour.

          Thanks,
          Aarati R. Sabnis

          Show
          aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hi Rajendra Joshi Concern : Server error observed during PreBoard tour Cause : Access was not given to some steps of preboard tour. Correction : Accesses are given to preboard tour. Thanks, Aarati R. Sabnis
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company EBS exchange. This issue is not yet resolved. Observed unauthorized access error while previewing preboard tour in partner login. PFA screen shot.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company EBS exchange. This issue is not yet resolved. Observed unauthorized access error while previewing preboard tour in partner login. PFA screen shot.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Stage using company DC and Austin for HSPL. Above issue is resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Stage using company DC and Austin for HSPL. Above issue is resolved now.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company City of Lake worth for HSPL. for server error in Preview tour JIRA WT-4630 is open. Remaining issues are resolved.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company City of Lake worth for HSPL. for server error in Preview tour JIRA WT-4630 is open. Remaining issues are resolved.

            People

            Assignee:
            rajendraj Rajendra Joshi (Inactive)
            Reporter:
            rajendraj Rajendra Joshi (Inactive)
            QA:
            Rajendra Joshi (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: