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  1. WORKTERRA
  2. WT-3520

Server error observed during PreBoard tour

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Environment:
      Production
    • Module:
      OnBoard
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed

      Description

      Server error observed on Eligible Benefit Summery page and I-9 verification screen during Preboard Tour.
      In addition to above issue, Error Unauthorized Access observed on Preview Tour Tab. PFA screen shot.

        Attachments

          Activity

          rajendraj Rajendra Joshi (Inactive) created issue -
          rajendraj Rajendra Joshi (Inactive) made changes -
          Field Original Value New Value
          Assignee Vaishali Dere [ vaishali.dere ] Aarati Sabnis [ aarati.sabnis ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Attachment Server Error in Preboard.png [ 21853 ]
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited

          Hi Aarati Sabnis ,

          Please check this issue. You have to replace one missing bracket and checkin code to production :
          Action Name : EligibleBenefitsSummary
          Model : System.Web.Mvc.HandleErrorInfo
          Controller : UserDetails
          Exception : The else block is missing a closing "}" character. Make sure you have a matching "}" character for all the "

          {" characters within this block, and that none of the "}

          " characters are being interpreted as markup.

          CC : Satya

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - - edited Hi Aarati Sabnis , Please check this issue. You have to replace one missing bracket and checkin code to production : Action Name : EligibleBenefitsSummary Model : System.Web.Mvc.HandleErrorInfo Controller : UserDetails Exception : The else block is missing a closing "}" character. Make sure you have a matching "}" character for all the " {" characters within this block, and that none of the "} " characters are being interpreted as markup. CC : Satya
          rajendraj Rajendra Joshi (Inactive) made changes -
          Attachment Server Error in Preboard-2.png [ 21854 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Description Server error observed on Eligible Benefit Summery page during Preboard Tour. Server error observed on Eligible Benefit Summery page and I-9 verification screen during Preboard Tour.
          rajendraj Rajendra Joshi (Inactive) made changes -
          rajendraj Rajendra Joshi (Inactive) made changes -
          Description Server error observed on Eligible Benefit Summery page and I-9 verification screen during Preboard Tour. Server error observed on Eligible Benefit Summery page and I-9 verification screen during Preboard Tour.
          In addition to above issue, Error Unauthorized Access observed on Preview Tour Tab. PFA screen shot.
          aarati.sabnis Aarati Sabnis (Inactive) made changes -
          Status Open [ 1 ] In Development [ 10007 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Item State Parent values: Production QA(10203) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
          ashwin.wankhede Ashwin Wankhede (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
          aarati.sabnis Aarati Sabnis (Inactive) made changes -
          Assignee Aarati Sabnis [ aarati.sabnis ] Rajendra Joshi [ rajendraj ]
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company EBS exchange. Above issue of Server Error and Unauthorized Access in Employee flow is not resolved yet. Hence Reopening.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company EBS exchange. Above issue of Server Error and Unauthorized Access in Employee flow is not resolved yet. Hence Reopening.
          rajendraj Rajendra Joshi (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
          rajendraj Rajendra Joshi (Inactive) made changes -
          Resolution Unresolved [ 10200 ]
          Status Production Testing [ 10202 ] Reopen in Production [ 10027 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Rajendra Joshi [ rajendraj ] Aarati Sabnis [ aarati.sabnis ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Attachment Server Error_W4.png [ 22216 ]
          Hide
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment -

          Hi Rajendra Joshi,

          As per above your comments and your discussion with aarati,
          did you verify server error on eligibility tab of tour?because that patch was already deployed and just now Aarati Sabnis tested on EBS exchange company and it is working fine.
          It is taking unnecessary time of developer to again re verify the issue.

          Unauthorised error is due to absence of entry in pagelevel access table.We will execute it and will let you know.

          Thanks,
          Sheetal Bodhale.

          Show
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - Hi Rajendra Joshi , As per above your comments and your discussion with aarati, did you verify server error on eligibility tab of tour?because that patch was already deployed and just now Aarati Sabnis tested on EBS exchange company and it is working fine. It is taking unnecessary time of developer to again re verify the issue. Unauthorised error is due to absence of entry in pagelevel access table.We will execute it and will let you know. Thanks, Sheetal Bodhale.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Hi Sheetal Bodhale,
          Aarati could reproduce the issues. I have also reproduced it and shown to her. Secondly this issue is with W4 and not with the eligibility tab. W4 is after eligibility screen.
          We have observed issues with W4 after navigating ahead from eligibility screen.
          Now, the issue is present and you have provided the fix. So, I do not see any incident of developers time taken unnecessarily.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Hi Sheetal Bodhale , Aarati could reproduce the issues. I have also reproduced it and shown to her. Secondly this issue is with W4 and not with the eligibility tab. W4 is after eligibility screen. We have observed issues with W4 after navigating ahead from eligibility screen. Now, the issue is present and you have provided the fix. So, I do not see any incident of developers time taken unnecessarily.
          Hide
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - - edited

          Rajendra Joshi
          as per attached screen shot, Server error is on eligibility screen,which is not reproducing now and as you mentioned in comments server error is still there.so i mentioned it above.

          and for remaining forms there is Unauthorised access issue not server error.

          Show
          sheetal.bodhale Sheetal Bodhale (Inactive) added a comment - - edited Rajendra Joshi as per attached screen shot, Server error is on eligibility screen,which is not reproducing now and as you mentioned in comments server error is still there.so i mentioned it above. and for remaining forms there is Unauthorised access issue not server error.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Sheetal Bodhale
          I had attached screen shot Server Error_W4.png while reopening this issue. You can see Server Error and Unauthorized Access at a time in it. I do not see any cause for confusion.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Sheetal Bodhale I had attached screen shot Server Error_W4.png while reopening this issue. You can see Server Error and Unauthorized Access at a time in it. I do not see any cause for confusion.
          Hide
          aarati.sabnis Aarati Sabnis (Inactive) added a comment -

          Hi Rajendra Joshi

          Concern : Server error observed during PreBoard tour

          Cause : Access was not given to some steps of preboard tour.

          Correction : Accesses are given to preboard tour.

          Thanks,
          Aarati R. Sabnis

          Show
          aarati.sabnis Aarati Sabnis (Inactive) added a comment - Hi Rajendra Joshi Concern : Server error observed during PreBoard tour Cause : Access was not given to some steps of preboard tour. Correction : Accesses are given to preboard tour. Thanks, Aarati R. Sabnis
          aarati.sabnis Aarati Sabnis (Inactive) made changes -
          Assignee Aarati Sabnis [ aarati.sabnis ] Rajendra Joshi [ rajendraj ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Reopen in Production [ 10027 ] In Development [ 10007 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Local Testing [ 10200 ] Reopen in Local [ 10018 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Reopen in Local [ 10018 ] In Development [ 10007 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Re-open(10220) Parent values: Production QA(10203)Level 1 values: In Testing(10218)
          rakeshr Rakesh Roy (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company EBS exchange. This issue is not yet resolved. Observed unauthorized access error while previewing preboard tour in partner login. PFA screen shot.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company EBS exchange. This issue is not yet resolved. Observed unauthorized access error while previewing preboard tour in partner login. PFA screen shot.
          rajendraj Rajendra Joshi (Inactive) made changes -
          Attachment Server error _ tour preview.png [ 25427 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: In Testing(10218) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status Production Testing [ 10202 ] Reopen in Production [ 10027 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Rajendra Joshi [ rajendraj ] Aarati Sabnis [ aarati.sabnis ]
          gokul.sonawane Gokul Sonawane (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Re-open(10220) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
          khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
          gokul.sonawane Gokul Sonawane (Inactive) made changes -
          Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Stage using company DC and Austin for HSPL. Above issue is resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Stage using company DC and Austin for HSPL. Above issue is resolved now.
          rajendraj Rajendra Joshi (Inactive) made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Aarati Sabnis [ aarati.sabnis ] Rajendra Joshi [ rajendraj ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status Reopen in Production [ 10027 ] In Development [ 10007 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status In Development [ 10007 ] Local Testing [ 10200 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
          satyap Satya made changes -
          Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company City of Lake worth for HSPL. for server error in Preview tour JIRA WT-4630 is open. Remaining issues are resolved.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company City of Lake worth for HSPL. for server error in Preview tour JIRA WT-4630 is open. Remaining issues are resolved.
          rajendraj Rajendra Joshi (Inactive) made changes -
          Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Resolution Unresolved [ 10200 ] Fixed [ 1 ]
          Status Production Testing [ 10202 ] Production Complete [ 10028 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Status Production Complete [ 10028 ] Closed [ 6 ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Aarati Sabnis (Inactive) made transition -
          Open In Development
          5h 51m 1
          Rakesh Roy (Inactive) made transition -
          In LB Testing Reopen in Local
          3s 1
          Rakesh Roy (Inactive) made transition -
          Reopen in Local In Development
          1s 1
          Rajendra Joshi (Inactive) made transition -
          In Production Testing Reopen in Production
          39d 4h 54m 2
          Rajendra Joshi (Inactive) made transition -
          Reopen in Production In Development
          9d 20h 34m 2
          Rajendra Joshi (Inactive) made transition -
          In Development In LB Testing
          15h 1m 4
          Rajendra Joshi (Inactive) made transition -
          In LB Testing Stage Testing
          11s 3
          Rajendra Joshi (Inactive) made transition -
          Stage Testing In Production Testing
          12d 55m 3
          Rajendra Joshi (Inactive) made transition -
          In Production Testing Production Complete
          12s 1
          Rajendra Joshi (Inactive) made transition -
          Production Complete Closed
          6s 1

            People

            Assignee:
            rajendraj Rajendra Joshi (Inactive)
            Reporter:
            rajendraj Rajendra Joshi (Inactive)
            QA:
            Rajendra Joshi (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: