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Type:
Support Activity
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Status: Resolved
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Environment:Production
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Reported by:Support
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Company:Blue Coat
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Module:BenAdmin
Hello Jaideep,
I have attached a report that list 04/30 terms for LTD/STD plans. can you review to determine why the elections was terminated. I looked at EE Theresa Nott and wasn't able to determine why.
hello
Can you confirm if we sent the changes over on the payroll file? Per the client after 08/01, employee has missing deductions for the LTD/STD elections.
Hi lisa davison,
We have checked for the template Blue Coat_The Hartford_Eligibility Exported on 08/29 and verified some random employees and We found all records were exported properly.
Please let us know you required more details.
lisa davison Is this still open?
lisa davison Please revert for any action.
Below are details :
Concern : Records are not exporting on file.
Cause : For mentioned employees elections are termed due to import salary change problem on 08/08/2016. And import team corrected data on 08/17/2016. But on 08/08/2016 terms are reported on file and once term reported on file we not send again on file even after data correction from import team.
Correction : We have unblock those records along with that we found other employees also having same issue. We unblock them also. Please find attached excel for list of employees. Blue Coat Data Correction.xlsx
CC – Vinayak Kulkarni Ganesh Sadawarte