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Type:
Support Activity
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Status:
Closed
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Priority:
Medium
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Resolution:
Duplicate
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Affects Version/s:
None
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Fix Version/s:
None
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Component/s:
None
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Support Task Type:
Data Correction
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Concern: Disabled employees are not able to use the Forgot Password process.
Expected Result: Forgot Password should have brought them to their security questions and allowed them to reset.
Steps Taken: Instead, they are given questions that they did not ever answer. Trying the second time gave the questions correctly, but did not send an email as promised. After manually switching her to ENABLED from DISABLED, the process worked.
Troubleshooting: See above.
Tracy Kot
- relates to
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WT-4628
JE DUNN - Forgot Password Reset Link not sent if employee's login status was changed from disabled to enabled.
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Production Complete
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Deborah Mascot (Inactive)
added a comment - Yes, with JE Dunn, one is Shannon Debes. 
Sheetal Bodhale (Inactive)
added a comment - Hi Deborah Mascot ,
We have verified mentioned issue.We observed that it is showing proper security questions as set by employee.
If you switch from disabled to enabled that functionality is working fine.
But in case of enabled to disabled,we are displaying message that mail is send but currently system is not sending mail to that employee.
We will implement this.Email is sent to employee whose is disabled and whose security questions are answered properly then only mail will be send to employee to reset the password.
CC: Satya Swapnil Pandhare
Thanks,
Sheetal Bodhale. 
Steve Allison (Inactive)
added a comment - added Debbie, Tracy and myself as watchers on the other ticket. Also, asked for ETA. 
Hi Deborah Mascot
Can you please give an example of employee for checking this ?
Thanks,
Swapnil P.