-
Type:
Support Activity
-
Status:
Closed
-
Priority:
Medium
-
Resolution:
Duplicate
-
Affects Version/s:
None
-
Fix Version/s:
None
-
Component/s:
None
-
-
Support Task Type:
Data Correction
-
-
-
Concern: Disabled employees are not able to use the Forgot Password process.
Expected Result: Forgot Password should have brought them to their security questions and allowed them to reset.
Steps Taken: Instead, they are given questions that they did not ever answer. Trying the second time gave the questions correctly, but did not send an email as promised. After manually switching her to ENABLED from DISABLED, the process worked.
Troubleshooting: See above.
Tracy Kot
- relates to
-
WT-4628
JE DUNN - Forgot Password Reset Link not sent if employee's login status was changed from disabled to enabled.
-
-
Production Complete
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"b88e0e6a-4c79-4603-ac26-8be97a9a0f5d","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1051,"redirectCount":0,"resourceLoadedEnd":826.4000000357628,"resourceLoadedStart":370,"resourceTiming":[{"duration":6.300000011920929,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":370,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":370,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.30000001192093,"responseStart":0,"secureConnectionStart":0},{"duration":6.300000011920929,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":370.30000001192093,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":370.30000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":376.60000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":6.5,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":370.60000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":370.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":377.10000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":6.699999988079071,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":370.80000001192093,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":370.80000001192093,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":377.5,"responseStart":0,"secureConnectionStart":0},{"duration":7.100000023841858,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":371,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":371,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":378.10000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":297.19999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":371.2000000476837,"connectEnd":371.2000000476837,"connectStart":371.2000000476837,"domainLookupEnd":371.2000000476837,"domainLookupStart":371.2000000476837,"fetchStart":371.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":382.4000000357628,"responseEnd":668.4000000357628,"responseStart":517.9000000357628,"secureConnectionStart":371.2000000476837},{"duration":454.5,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":371.9000000357628,"connectEnd":371.9000000357628,"connectStart":371.9000000357628,"domainLookupEnd":371.9000000357628,"domainLookupStart":371.9000000357628,"fetchStart":371.9000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":383.30000001192093,"responseEnd":826.4000000357628,"responseStart":523.6000000238419,"secureConnectionStart":371.9000000357628},{"duration":160.5999999642372,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":372.2000000476837,"connectEnd":372.2000000476837,"connectStart":372.2000000476837,"domainLookupEnd":372.2000000476837,"domainLookupStart":372.2000000476837,"fetchStart":372.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":385.10000002384186,"responseEnd":532.8000000119209,"responseStart":532.2000000476837,"secureConnectionStart":372.2000000476837},{"duration":160.89999997615814,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":372.4000000357628,"connectEnd":372.4000000357628,"connectStart":372.4000000357628,"domainLookupEnd":372.4000000357628,"domainLookupStart":372.4000000357628,"fetchStart":372.4000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":386.2000000476837,"responseEnd":533.3000000119209,"responseStart":532.9000000357628,"secureConnectionStart":372.4000000357628},{"duration":161.19999998807907,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":372.60000002384186,"connectEnd":372.60000002384186,"connectStart":372.60000002384186,"domainLookupEnd":372.60000002384186,"domainLookupStart":372.60000002384186,"fetchStart":372.60000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":387.2000000476837,"responseEnd":533.8000000119209,"responseStart":533.4000000357628,"secureConnectionStart":372.60000002384186},{"duration":161.5999999642372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":372.7000000476837,"connectEnd":372.7000000476837,"connectStart":372.7000000476837,"domainLookupEnd":372.7000000476837,"domainLookupStart":372.7000000476837,"fetchStart":372.7000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":387.80000001192093,"responseEnd":534.3000000119209,"responseStart":533.9000000357628,"secureConnectionStart":372.7000000476837},{"duration":162,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":372.9000000357628,"connectEnd":372.9000000357628,"connectStart":372.9000000357628,"domainLookupEnd":372.9000000357628,"domainLookupStart":372.9000000357628,"fetchStart":372.9000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":388.10000002384186,"responseEnd":534.9000000357628,"responseStart":534.4000000357628,"secureConnectionStart":372.9000000357628},{"duration":15.100000023841858,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":373.10000002384186,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":373.10000002384186,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":388.2000000476837,"responseStart":0,"secureConnectionStart":0},{"duration":162.19999998807907,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":373.2000000476837,"connectEnd":373.2000000476837,"connectStart":373.2000000476837,"domainLookupEnd":373.2000000476837,"domainLookupStart":373.2000000476837,"fetchStart":373.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":391.10000002384186,"responseEnd":535.4000000357628,"responseStart":535,"secureConnectionStart":373.2000000476837},{"duration":16.19999998807907,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":373.4000000357628,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":373.4000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":389.60000002384186,"responseStart":0,"secureConnectionStart":0},{"duration":164.4000000357628,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":373.5,"connectEnd":373.5,"connectStart":373.5,"domainLookupEnd":373.5,"domainLookupStart":373.5,"fetchStart":373.5,"redirectEnd":0,"redirectStart":0,"requestStart":392,"responseEnd":537.9000000357628,"responseStart":535.6000000238419,"secureConnectionStart":373.5},{"duration":138.5999999642372,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":399.9000000357628,"connectEnd":399.9000000357628,"connectStart":399.9000000357628,"domainLookupEnd":399.9000000357628,"domainLookupStart":399.9000000357628,"fetchStart":399.9000000357628,"redirectEnd":0,"redirectStart":0,"requestStart":403.80000001192093,"responseEnd":538.5,"responseStart":538.1000000238419,"secureConnectionStart":399.9000000357628},{"duration":110.79999995231628,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":428.2000000476837,"connectEnd":428.2000000476837,"connectStart":428.2000000476837,"domainLookupEnd":428.2000000476837,"domainLookupStart":428.2000000476837,"fetchStart":428.2000000476837,"redirectEnd":0,"redirectStart":0,"requestStart":432.80000001192093,"responseEnd":539,"responseStart":538.6000000238419,"secureConnectionStart":428.2000000476837},{"duration":60,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":808.8000000119209,"connectEnd":808.8000000119209,"connectStart":808.8000000119209,"domainLookupEnd":808.8000000119209,"domainLookupStart":808.8000000119209,"fetchStart":808.8000000119209,"redirectEnd":0,"redirectStart":0,"requestStart":832.5,"responseEnd":868.8000000119209,"responseStart":868.1000000238419,"secureConnectionStart":808.8000000119209},{"duration":43.5,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":921,"connectEnd":921,"connectStart":921,"domainLookupEnd":921,"domainLookupStart":921,"fetchStart":921,"redirectEnd":0,"redirectStart":0,"requestStart":927.8000000119209,"responseEnd":964.5,"responseStart":963.9000000357628,"secureConnectionStart":921}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":120,"responseStart":338,"responseEnd":428,"domLoading":342,"domInteractive":1109,"domContentLoadedEventStart":1109,"domContentLoadedEventEnd":1174,"domComplete":1600,"loadEventStart":1601,"loadEventEnd":1603,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"87390b20239692","effectiveType":"4g","downlink":9.5,"rtt":0,"serverDuration":188,"dbReadsTimeInMs":37,"dbConnsTimeInMs":49,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Deborah Mascot (Inactive)
created issue -
Deborah Mascot (Inactive)
made changes -
Sheetal Bodhale (Inactive)
added a comment - Hi Deborah Mascot ,
We have verified mentioned issue.We observed that it is showing proper security questions as set by employee.
If you switch from disabled to enabled that functionality is working fine.
But in case of enabled to disabled,we are displaying message that mail is send but currently system is not sending mail to that employee.
We will implement this.Email is sent to employee whose is disabled and whose security questions are answered properly then only mail will be send to employee to reset the password.
CC: Satya Swapnil Pandhare
Thanks,
Sheetal Bodhale. 
Steve Allison (Inactive)
added a comment - added Debbie, Tracy and myself as watchers on the other ticket. Also, asked for ETA. 
Hi Deborah Mascot
Can you please give an example of employee for checking this ?
Thanks,
Swapnil P.