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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Duplicate
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Data Correction
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Reported by:Support
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Company:JE Dunn
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Module:BenAdmin
Concern: Disabled employees are not able to use the Forgot Password process.
Expected Result: Forgot Password should have brought them to their security questions and allowed them to reset.
Steps Taken: Instead, they are given questions that they did not ever answer. Trying the second time gave the questions correctly, but did not send an email as promised. After manually switching her to ENABLED from DISABLED, the process worked.
Troubleshooting: See above.
- relates to
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WT-4628 JE DUNN - Forgot Password Reset Link not sent if employee's login status was changed from disabled to enabled.
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- Production Complete
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Deborah Mascot (Inactive)
created issue -
Deborah Mascot (Inactive)
made changes -
| Field | Original Value | New Value |
|---|---|---|
| Assignee | Vijay Siddha [ vijays ] | Swapnil Pandhare [ swapnil.pandhare ] |
| Assignee | Swapnil Pandhare [ swapnil.pandhare ] | Sheetal Bodhale [ sheetal.bodhale ] |
Sheetal Bodhale (Inactive)
made changes -
| Assignee | Sheetal Bodhale [ sheetal.bodhale ] | Deborah Mascot [ deborah.mascot@ebsbenefits.com ] |
Sheetal Bodhale (Inactive)
made changes -
Deborah Mascot (Inactive)
made changes -
| Resolution | Duplicate [ 3 ] | |
| Status | Open [ 1 ] | Resolved [ 5 ] |
Deborah Mascot (Inactive)
made changes -
| Status | Resolved [ 5 ] | Closed [ 6 ] |