WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-5254

CVHP: Having sign-on issues in stage

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Support
    • Company:
      CVHP
    • Module:
      BenAdmin

      Description

      Hello

      CVHP is currently in OE and is experiencing login issues when using the www.workterra.net. This is an issue and the URL listed has been printed on all documents. Please assist with determining why EE are having issues logging into the site.

        Attachments

          Activity

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          lisadavison lisa davison created issue -
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          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          Hi lisa davison

          From screenshot it can be seen that, user has entered only workterra.net.
          Can you please tell him to enter www.workterra.net

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Hi lisa davison From screenshot it can be seen that, user has entered only workterra.net. Can you please tell him to enter www.workterra.net Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Field Original Value New Value
          Assignee Vijay Siddha [ vijays ] lisa davison [ lisadavison ]
          Resolution Done [ 10000 ]
          Status Open [ 1 ] Resolved [ 5 ]
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          lisadavison lisa davison added a comment -

          Hey Swapnil,

          Just got off the phone with the client and they are typing in the www-

          however, it seems that if they don't include the http: the site doesn't come up as expected. The client stated last year they were able to just type www.workterra.net to access the system. Can you check of this and see if there is some type of added security that is preventing them from being able to log-in? if so, is there anyway we can bypass the security to allow them to type in www.wokterra only without the https?

          Show
          lisadavison lisa davison added a comment - Hey Swapnil, Just got off the phone with the client and they are typing in the www- however, it seems that if they don't include the http: the site doesn't come up as expected. The client stated last year they were able to just type www.workterra.net to access the system. Can you check of this and see if there is some type of added security that is preventing them from being able to log-in? if so, is there anyway we can bypass the security to allow them to type in www.wokterra only without the https?
          lisadavison lisa davison made changes -
          Assignee lisa davison [ lisadavison ] Swapnil Pandhare [ swapnil.pandhare ]
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          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          HI lisa davison

          Can you please take input from client which browser he is using with version details ?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - HI lisa davison Can you please take input from client which browser he is using with version details ? Thanks, Swapnil P.
          Hide
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          lisadavison lisa davison added a comment -

          Hey Swapnil,

          They have tried using all browsers and nothing seems to be working. Even tried from cell phone and nothing is working. Please check into this

          Show
          lisadavison lisa davison added a comment - Hey Swapnil, They have tried using all browsers and nothing seems to be working. Even tried from cell phone and nothing is working. Please check into this
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          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC: Satya Samir

          Hi Vijayendra Shinde

          Can you please check this? Client is not able to get to production without entering https
          Previously he was able to.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC: Satya Samir Hi Vijayendra Shinde Can you please check this? Client is not able to get to production without entering https Previously he was able to. Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Assignee Swapnil Pandhare [ swapnil.pandhare ] Vijayendra Shinde [ ID10506 ]
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          lisadavison lisa davison added a comment -

          If it is found that the client was previously using the www.workterra.net - is there anyway we can link this URL to the Http:www.workterra.net ?

          Show
          lisadavison lisa davison added a comment - If it is found that the client was previously using the www.workterra.net - is there anyway we can link this URL to the Http:www.workterra.net ?
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          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          lisa davison Its not found . Its as per discussion with you today

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - lisa davison Its not found . Its as per discussion with you today
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          vijayendra Vijayendra Shinde (Inactive) added a comment -

          Hi lisa davison,

          To allow site sign on with "workterra.net" url, we need Port 80 open on all servers. Currently port 80 is not open. Due to this we are not able to login with "workterra.net".

          we have raised request to Verizon - Network solution provider for allowing port 80 on all web servers. We are expecting this will get completed by Monday, 10th October 2016. I will update you on this issue by Monday, 10 October.

          Thanks
          Vijayendra

          CC: Samir, Satya, Vijay Siddha, Swapnil Pandhare

          Show
          vijayendra Vijayendra Shinde (Inactive) added a comment - Hi lisa davison , To allow site sign on with "workterra.net" url, we need Port 80 open on all servers. Currently port 80 is not open. Due to this we are not able to login with "workterra.net". we have raised request to Verizon - Network solution provider for allowing port 80 on all web servers. We are expecting this will get completed by Monday, 10th October 2016. I will update you on this issue by Monday, 10 October. Thanks Vijayendra CC: Samir , Satya , Vijay Siddha , Swapnil Pandhare
          Hide
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          lisadavison lisa davison added a comment -

          Please confirm if this has been fixed.

          Show
          lisadavison lisa davison added a comment - Please confirm if this has been fixed.
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          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : Satya Vijayendra Shinde Samir

          HI lisa davison

          This is fixed now. Please confirm with client.

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Vijayendra Shinde Samir HI lisa davison This is fixed now. Please confirm with client. Thanks, Swapnil P.
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Assignee Vijayendra Shinde [ ID10506 ] lisa davison [ lisadavison ]
          satyap Satya made changes -
          Environment_New Production [ 18442 ]
          Transition Time In Source Status Execution Times
          Swapnil Pandhare (Inactive) made transition -
          Open Resolved
          		50m 6s 1

            People

            Assignee:
            lisadavison lisa davison
            Reporter:
            lisadavison lisa davison
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            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: