WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-5389

RE: Exchange questions - need help ASAP please

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Stage
    • Reported by:
      Support
    • Company:
      Five Guys
    • Module:
      Exchange
    • Issue Importance:
      Must Have

      Description

      Hi all – we are getting a server error when clicking on Recommended Plans –

        Attachments

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. WT-5401 Avoid server error when clicking on Recommended Plans

          • Medium - Has the potential to affect progress.
          • Closed

            Activity

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            swapnil.pandhare Swapnil Pandhare (Inactive) created issue -
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Field Original Value New Value
            Attachment image001.jpg [ 29091 ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Description Hi all – we are getting a server error when clicking on Recommended Plans – Hi all – we are getting a server error when clicking on Recommended Plans –
             !image001.jpg|thumbnail!
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Account Executive Jennifer Leugers [ jennifer.leugers ]
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Amnesh Goel [ amnesh.goel ] Swapnil Pandhare [ swapnil.pandhare ]
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            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

            CC : Satya Samir Amruta Lohiya Vijay Siddha

            Hi Jennifer Leugers

            Please find the details below :

            Concern : Server error on recommended plans on Five guys exchange
            Cause : Employee was getting 2017 HSA employee plan and family plan also(Only one should be there)
            It was throwing error while executing query in backend.
            Customization/ Correction : When we are applying enrollment coverage tier in eligibility , it should be with Enrolled in plan macro. We have corrected this eligibility on this plan. Now, its working fine in Exchange workflow.

            This is resolved. Please let us know if you need more information on this.

            Thanks,
            Swapnil P.

            Thanks,
            Swapnil P.

            Show
            swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : Satya Samir Amruta Lohiya Vijay Siddha Hi Jennifer Leugers Please find the details below : Concern : Server error on recommended plans on Five guys exchange Cause : Employee was getting 2017 HSA employee plan and family plan also(Only one should be there) It was throwing error while executing query in backend. Customization/ Correction : When we are applying enrollment coverage tier in eligibility , it should be with Enrolled in plan macro . We have corrected this eligibility on this plan. Now, its working fine in Exchange workflow. This is resolved. Please let us know if you need more information on this. Thanks, Swapnil P. Thanks, Swapnil P.
            swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
            Assignee Swapnil Pandhare [ swapnil.pandhare ] Jennifer Leugers [ jennifer.leugers ]
            Resolution Fixed [ 1 ]
            Status Open [ 1 ] Resolved [ 5 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Link This issue relates to WT-5401 [ WT-5401 ]
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            jennifer.leugers Jennifer Leugers added a comment -

            Hi all – getting another server error in testing in Five Guys Exchange (same place as yesterday but with a different user).

            Show
            jennifer.leugers Jennifer Leugers added a comment - Hi all – getting another server error in testing in Five Guys Exchange (same place as yesterday but with a different user).
            jennifer.leugers Jennifer Leugers made changes -
            Resolution Fixed [ 1 ]
            Status Resolved [ 5 ] Reopened [ 4 ]
            jennifer.leugers Jennifer Leugers made changes -
            Attachment screenshot-1.png [ 29171 ]
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            jennifer.leugers Jennifer Leugers added a comment -

            Show
            jennifer.leugers Jennifer Leugers added a comment -
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            samir Samir added a comment -

            Hi Jennifer Leugers

            Above error was fixed and deployed on stage and production. Please let us know if anything else is pending on this ticket ?

            Regards,
            Samir

            Show
            samir Samir added a comment - Hi Jennifer Leugers Above error was fixed and deployed on stage and production. Please let us know if anything else is pending on this ticket ? Regards, Samir
            rakeshr Rakesh Roy (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Reopened [ 4 ] Resolved [ 5 ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Prashant.samal Prashant Samal (Inactive) made changes -
            Component/s ACA [ 10004 ]
            Component/s Exchange [ 10003 ]
            Transition Time In Source Status Execution Times
            Swapnil Pandhare (Inactive) made transition -
            Open Resolved
            		23m 8s 1
            Jennifer Leugers made transition -
            Resolved Reopen
            		20h 44m 1
            Rakesh Roy (Inactive) made transition -
            Reopen Resolved
            		35d 21h 46m 1

              People

              Assignee:
              jennifer.leugers Jennifer Leugers
              Reporter:
              swapnil.pandhare Swapnil Pandhare (Inactive)
              Account Executive:
              Jennifer Leugers
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: