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  1. WORKTERRA
  2. WT-5765

Lily - Effective date critical illness

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Data Correction
    • Reported by:
      Support
    • Module:
      BenAdmin

      Description

      Hello Team,

      I reinstated an employee's benefits and the critical illness did not retro enroll. Can you check why it has the 10/25 date listed instead of 01/01/16?

      Thank you in advance.

        Attachments

          Activity

          Hide
          satyap Satya added a comment -

          Samir Vijay Siddha

          Hi Michael,

          Request you to please submit JIRA ticket in WT Project. Since CT project has been meant only for EBS internal purpose.

          For this ticket, I am moving it to WT project, but please take care from next time

          Regards,
          Satya Prakah

          Show
          satyap Satya added a comment - Samir Vijay Siddha Hi Michael, Request you to please submit JIRA ticket in WT Project. Since CT project has been meant only for EBS internal purpose. For this ticket, I am moving it to WT project, but please take care from next time Regards, Satya Prakah
          Hide
          satyap Satya added a comment -
          Show
          satyap Satya added a comment - Amruta Lohiya
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Michael Chand,

          CC: Amruta Lohiya

          Could you please let us know specific company name for above mentioned issues?
          So that we can investigate it further, as we found so many company with employee name 'Lilly'.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Michael Chand , CC: Amruta Lohiya Could you please let us know specific company name for above mentioned issues? So that we can investigate it further, as we found so many company with employee name 'Lilly'. Thanks, Neelam
          Hide
          mchand Michael Chand (Inactive) added a comment -

          Neelam Yangal

          Hello,

          Company name is spelled Lily.

          Show
          mchand Michael Chand (Inactive) added a comment - Neelam Yangal Hello, Company name is spelled Lily.
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Michael Chand,

          CC: Amruta Lohiya

          We have analysed employee James M Anderson Jr.

          Employee status changed on 10/22/2016 to Terminated with effective date 4/17/2016.
          So that all active enrollments are terminated with termination date '4/16/2016' for below plan
          Preferred Blue PPO
          Dental Blue Select
          Basic Life and AD&D Non-Drivers
          Short Term Disability Lily
          Voluntary Employee Life and AD&D
          UNUM Accident
          Critical Illness Employee

          again on 10/25/2016 employee status changed to Active with effective date 10/25/2016 8:25.
          So with data change event core plan gets allotted with effective date 10/25/2016.

          To instantiate previously active plan employee need to change status from Termination to Rehire .
          After that employee effective date is changed to 1/1/2016. but already core plan are enrolled with 10/25/2016, so enrollment's effective date has not been changed.

          So, please let us know should we re-instantiate all active plans which are terminated previously due to Termination employee status change.
          OR
          Should we just correct the effective date of currently active enrollments which are now 10/25/2016.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Michael Chand , CC: Amruta Lohiya We have analysed employee James M Anderson Jr. Employee status changed on 10/22/2016 to Terminated with effective date 4/17/2016. So that all active enrollments are terminated with termination date '4/16/2016' for below plan Preferred Blue PPO Dental Blue Select Basic Life and AD&D Non-Drivers Short Term Disability Lily Voluntary Employee Life and AD&D UNUM Accident Critical Illness Employee again on 10/25/2016 employee status changed to Active with effective date 10/25/2016 8:25. So with data change event core plan gets allotted with effective date 10/25/2016. To instantiate previously active plan employee need to change status from Termination to Rehire . After that employee effective date is changed to 1/1/2016. but already core plan are enrolled with 10/25/2016, so enrollment's effective date has not been changed. So, please let us know should we re-instantiate all active plans which are terminated previously due to Termination employee status change. OR Should we just correct the effective date of currently active enrollments which are now 10/25/2016. Thanks, Neelam
          Hide
          jyoti.mayne Jyoti Mayne added a comment -

          Hi Michael Chand,

          Please find above details of our analysis. Could you please update us on below queries so we can proceed with the correction.

          Please let us know should we re-instantiate all active plans which are terminated previously due to Termination employee status change.
          OR
          Should we just correct the effective date of currently active enrollments which are now 10/25/2016.

          cc:Amruta Lohiya,Neelam Yangal

          Show
          jyoti.mayne Jyoti Mayne added a comment - Hi Michael Chand , Please find above details of our analysis. Could you please update us on below queries so we can proceed with the correction. Please let us know should we re-instantiate all active plans which are terminated previously due to Termination employee status change. OR Should we just correct the effective date of currently active enrollments which are now 10/25/2016. cc: Amruta Lohiya , Neelam Yangal
          Hide
          mchand Michael Chand (Inactive) added a comment -

          Good Morning,

          Please re-instantiate all active plans which were terminated previously due to Termination employee status change.

          Thank you.

          Show
          mchand Michael Chand (Inactive) added a comment - Good Morning, Please re-instantiate all active plans which were terminated previously due to Termination employee status change. Thank you.
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Michael Chand,

          We have corrected the employee's record.

          Please verify this.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Michael Chand , We have corrected the employee's record. Please verify this. Thanks, Neelam
          Hide
          mchand Michael Chand (Inactive) added a comment -

          Neelam Yangal

          I tested the current solution.

          Lets change to just correct the effective date of currently active enrollments which are now 10/25/2016 back to 04/18/2016 and that will be fine.

          Show
          mchand Michael Chand (Inactive) added a comment - Neelam Yangal I tested the current solution. Lets change to just correct the effective date of currently active enrollments which are now 10/25/2016 back to 04/18/2016 and that will be fine.
          Hide
          neelam.yangal Neelam Yangal (Inactive) added a comment -

          Hi Michael Chand,

          We found plan 'Salary Continuation' is having 10/25/2016 effective date for this employee so we have changed that back to 4/18/2016.

          Please verify this.

          Thanks,
          Neelam

          Show
          neelam.yangal Neelam Yangal (Inactive) added a comment - Hi Michael Chand , We found plan 'Salary Continuation' is having 10/25/2016 effective date for this employee so we have changed that back to 4/18/2016. Please verify this. Thanks, Neelam
          Hide
          mchand Michael Chand (Inactive) added a comment -

          Issue resolved. You can close ticket.

          Show
          mchand Michael Chand (Inactive) added a comment - Issue resolved. You can close ticket.

            People

            Assignee:
            neelam.yangal Neelam Yangal (Inactive)
            Reporter:
            mchand Michael Chand (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            4 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: