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  1. WORKTERRA
  2. WT-6785

Five Guys: Ongoing Issue (Defined Contribution Not Showing)

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
      None
    • Environment:
      Production
    • Module:
      Exchange
    • Reported by:
      Client
    • Item State:
      LB QA - LB Deployed

      Description

      Liane from Five Guys called after Andrea sent the email about Shannon Johnson’s defined contribution not showing and she is pretty furious this keeps happening.

        Attachments

        1. Doc1.docx
          34 kB
        2. Prod_Enrollment summary.jpg
          Prod_Enrollment summary.jpg
          224 kB
        3. Worked Well on WT Stage.png
          Worked Well on WT Stage.png
          17 kB

          Issue Links

            Activity

            Hide
            avnish.yadav Avnish Yadav (Inactive) added a comment -

            Hi Rochelle Thomas and Lorena.Nava@ebsbenefits.com,

            We have created another WT-8008 jira ticket for above mentioned issue.

            Thanks,
            Avnish Y

            CC-Jyoti Mayne,Satya

            Show
            avnish.yadav Avnish Yadav (Inactive) added a comment - Hi Rochelle Thomas and Lorena.Nava@ebsbenefits.com , We have created another WT-8008 jira ticket for above mentioned issue. Thanks, Avnish Y CC- Jyoti Mayne , Satya
            Hide
            Rochelle.Thomas Rochelle Thomas added a comment -

            some five guys employees still have their 'defined contributions' missing on the UI screen

            Please resolve for all five guys employees not just the specific people listed and for future elections/changes so re-calculating does not need to be done after changes are made.

            examples:
            Amadou Taal
            Matthew Whelan
            John Perez

            Show
            Rochelle.Thomas Rochelle Thomas added a comment - some five guys employees still have their 'defined contributions' missing on the UI screen Please resolve for all five guys employees not just the specific people listed and for future elections/changes so re-calculating does not need to be done after changes are made. examples: Amadou Taal Matthew Whelan John Perez
            Hide
            satyap Satya added a comment -

            Hi Avnish,

            As discussed, Please scan all employee which have been affected for future elections and we need to correct this. Also need to share ETA for WT-7479.

            After deployment of WT-7479 on production, this issue would not occur again.

            Regards,
            Satya Prakash

            Cc: Vijay Siddha Samir Rakesh Roy Jyoti Mayne Aniruddha Dev Hrishikesh Deshpande Ganesh Sadawarte

            Show
            satyap Satya added a comment - Hi Avnish, As discussed, Please scan all employee which have been affected for future elections and we need to correct this. Also need to share ETA for WT-7479 . After deployment of WT-7479 on production, this issue would not occur again. Regards, Satya Prakash Cc: Vijay Siddha Samir Rakesh Roy Jyoti Mayne Aniruddha Dev Hrishikesh Deshpande Ganesh Sadawarte
            Hide
            jyoti.mayne Jyoti Mayne added a comment -

            Hi Rochelle Thomas,

            Please refer below 3'C:-

            Concern:- There are still employees without the defined contributions showing, it appears that defined contributions do not show for some employees until their rates are specifically re-calculated.
            Amadou Taal
            Matthew Whelan
            John Perez

            Cause:- Given employees does not got Employer Defined Contribution at time of enrollment. We are in process to find root cause of this issue.

            Correction:- We have recalculated Employer Defined Contribution using workterra utility for these employees.

            Please note that we have also scanned whole Five Guys company and we found Francisco Silva employee, who did have Employer Defined Contribution because employee status is a terminated.

            Hrishikesh Deshpande could please verify these employee on UI as well as Export file. Please let us know in case of any issue/concern.

            Cc: Satya, Avnish Yadav, Vijay Siddha, Samir, Hrishikesh Deshpande, Ganesh Sadawarte

            Show
            jyoti.mayne Jyoti Mayne added a comment - Hi Rochelle Thomas , Please refer below 3'C:- Concern:- There are still employees without the defined contributions showing, it appears that defined contributions do not show for some employees until their rates are specifically re-calculated. Amadou Taal Matthew Whelan John Perez Cause:- Given employees does not got Employer Defined Contribution at time of enrollment. We are in process to find root cause of this issue. Correction:- We have recalculated Employer Defined Contribution using workterra utility for these employees. Please note that we have also scanned whole Five Guys company and we found Francisco Silva employee, who did have Employer Defined Contribution because employee status is a terminated. Hrishikesh Deshpande could please verify these employee on UI as well as Export file. Please let us know in case of any issue/concern. Cc: Satya , Avnish Yadav , Vijay Siddha , Samir , Hrishikesh Deshpande , Ganesh Sadawarte
            Hide
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment -

            Hi Rochelle Thomas,

            We have verified employees on Export file and on UI, All records are corrected and proper.

            Thanks,
            Hrishikesh.

            Show
            hrishikesh.deshpande Hrishikesh Deshpande (Inactive) added a comment - Hi Rochelle Thomas , We have verified employees on Export file and on UI, All records are corrected and proper. Thanks, Hrishikesh.

              People

              Assignee:
              Rochelle.Thomas Rochelle Thomas
              Reporter:
              avnish.yadav Avnish Yadav (Inactive)
              Account Executive:
              Jennifer Leugers
              Developer:
              Avnish Yadav (Inactive)
              QA:
              Hrishikesh Deshpande (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              9 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Dev Due Date:
                Pre-Prod Due Date:
                Production Due Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 73h
                  73h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 73h
                  73h