-
Type:
Bug
-
Status:
Closed
-
Priority:
Critical
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
-
-
-
Module:
BenAdmin
- Report
-
-
Item State:
Production Complete
- Closed
Environment: Stage
Company: City of Walnut Creek For HSPL
Invoice Management
Getting Server error on Invoice Management after performing below steps:
Invoice Management > Add New > Un-check Benefit Wise Billing Report > Select required fields > save > Server error
Server error > Ok > It doesn't move further
So, we cannot create Invoice, with Benefit Wise Billing Report check box unchecked.
Please find the screen capture for the same.
{"report":{"apdex":1,"isInitial":true,"journeyId":"5494ccba-9136-4210-a931-6a648aaabfc0","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":759.7000000029802,"redirectCount":0,"resourceLoadedEnd":765.3999999985099,"resourceLoadedStart":129.70000000298023,"resourceTiming":[{"duration":190.89999999850988,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":129.70000000298023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":129.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.6000000014901,"responseStart":0,"secureConnectionStart":0},{"duration":190.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":130.10000000149012,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":130.10000000149012,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.6000000014901,"responseStart":0,"secureConnectionStart":0},{"duration":190.60000000149012,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":130.10000000149012,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":130.10000000149012,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.70000000298023,"responseStart":0,"secureConnectionStart":0},{"duration":190.5,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":130.29999999701977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":130.29999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.79999999701977,"responseStart":0,"secureConnectionStart":0},{"duration":190.39999999850988,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":130.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":130.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":320.8999999985099,"responseStart":0,"secureConnectionStart":0},{"duration":199.09999999403954,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":130.70000000298023,"connectEnd":130.70000000298023,"connectStart":130.70000000298023,"domainLookupEnd":130.70000000298023,"domainLookupStart":130.70000000298023,"fetchStart":130.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":130.70000000298023,"responseEnd":329.79999999701977,"responseStart":329.79999999701977,"secureConnectionStart":130.70000000298023},{"duration":216.89999999850988,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":131,"connectEnd":131,"connectStart":131,"domainLookupEnd":131,"domainLookupStart":131,"fetchStart":131,"redirectEnd":0,"redirectStart":0,"requestStart":131,"responseEnd":347.8999999985099,"responseStart":347.8999999985099,"secureConnectionStart":131},{"duration":219.5,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":131.20000000298023,"connectEnd":131.20000000298023,"connectStart":131.20000000298023,"domainLookupEnd":131.20000000298023,"domainLookupStart":131.20000000298023,"fetchStart":131.20000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":131.20000000298023,"responseEnd":350.70000000298023,"responseStart":350.70000000298023,"secureConnectionStart":131.20000000298023},{"duration":220.30000000447035,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":131.39999999850988,"connectEnd":131.39999999850988,"connectStart":131.39999999850988,"domainLookupEnd":131.39999999850988,"domainLookupStart":131.39999999850988,"fetchStart":131.39999999850988,"redirectEnd":0,"redirectStart":0,"requestStart":131.39999999850988,"responseEnd":351.70000000298023,"responseStart":351.70000000298023,"secureConnectionStart":131.39999999850988},{"duration":220.89999999850988,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":131.70000000298023,"connectEnd":131.70000000298023,"connectStart":131.70000000298023,"domainLookupEnd":131.70000000298023,"domainLookupStart":131.70000000298023,"fetchStart":131.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":131.70000000298023,"responseEnd":352.6000000014901,"responseStart":352.6000000014901,"secureConnectionStart":131.70000000298023},{"duration":221.60000000149012,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":131.89999999850988,"connectEnd":131.89999999850988,"connectStart":131.89999999850988,"domainLookupEnd":131.89999999850988,"domainLookupStart":131.89999999850988,"fetchStart":131.89999999850988,"redirectEnd":0,"redirectStart":0,"requestStart":131.89999999850988,"responseEnd":353.5,"responseStart":353.5,"secureConnectionStart":131.89999999850988},{"duration":222.29999999701977,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":132.10000000149012,"connectEnd":132.10000000149012,"connectStart":132.10000000149012,"domainLookupEnd":132.10000000149012,"domainLookupStart":132.10000000149012,"fetchStart":132.10000000149012,"redirectEnd":0,"redirectStart":0,"requestStart":132.10000000149012,"responseEnd":354.3999999985099,"responseStart":354.3999999985099,"secureConnectionStart":132.10000000149012},{"duration":223.10000000149012,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":132.29999999701977,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":132.29999999701977,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":355.3999999985099,"responseStart":0,"secureConnectionStart":0},{"duration":223,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/ea6f30d2bfdc99578bb23f4a5bac3ecd/shortcuts.js?context=issuenavigation&context=issueaction","startTime":132.39999999850988,"connectEnd":132.39999999850988,"connectStart":132.39999999850988,"domainLookupEnd":132.39999999850988,"domainLookupStart":132.39999999850988,"fetchStart":132.39999999850988,"redirectEnd":0,"redirectStart":0,"requestStart":132.39999999850988,"responseEnd":355.3999999985099,"responseStart":355.3999999985099,"secureConnectionStart":132.39999999850988},{"duration":223.59999999403954,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":132.70000000298023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":132.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":356.29999999701977,"responseStart":0,"secureConnectionStart":0},{"duration":223.69999999552965,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":132.70000000298023,"connectEnd":132.70000000298023,"connectStart":132.70000000298023,"domainLookupEnd":132.70000000298023,"domainLookupStart":132.70000000298023,"fetchStart":132.70000000298023,"redirectEnd":0,"redirectStart":0,"requestStart":132.70000000298023,"responseEnd":356.3999999985099,"responseStart":356.3999999985099,"secureConnectionStart":132.70000000298023}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":14,"responseStart":123,"responseEnd":125,"domLoading":127,"domInteractive":835,"domContentLoadedEventStart":835,"domContentLoadedEventEnd":897,"domComplete":1063,"loadEventStart":1063,"loadEventEnd":1065,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"64dccd6a54f8ce","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":77,"dbReadsTimeInMs":14,"dbConnsTimeInMs":16,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Now if the check box is checked then Save > server error appears again.
So, need to cancel previous Invoice and create new one.