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  1. WORKTERRA
  2. WT-6989

WT -> BCC Invoice Enhancement -> Un-check or Check Benefit Wise Billing Report - Gives Server error

    Details

    • Type: Bug
    • Status: Closed
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Stage
    • Module:
      BenAdmin - Report
    • Reported by:
      Harbinger
    • Item State:
      Production Complete - Closed

      Description

      Environment: Stage
      Company: City of Walnut Creek For HSPL
      Invoice Management

      Getting Server error on Invoice Management after performing below steps:

      Invoice Management > Add New > Un-check Benefit Wise Billing Report > Select required fields > save > Server error

      Server error > Ok > It doesn't move further

      So, we cannot create Invoice, with Benefit Wise Billing Report check box unchecked.

      Please find the screen capture for the same.

        Attachments

          Issue Links

            Activity

            priya.dhamande Priya Dhamande (Inactive) created issue -
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Field Original Value New Value
            Link This issue relates to WT-6331 [ WT-6331 ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Description Environment: Stage
            Company: City of Walnut Creek For HSPL
            Invoice Management

            Getting Server error on Invoice Management after performing below steps:

            Invoice Management > Add New > Un-check Benefit Wise Billing Report > Select required fields > save > Server error

            Please find the screen capture for the same.
            Environment: Stage
            Company: City of Walnut Creek For HSPL
            Invoice Management

            Getting Server error on Invoice Management after performing below steps:

            Invoice Management > Add New > Un-check Benefit Wise Billing Report > Select required fields > save > Server error

            Server error > Ok > It doesn't move further

            So, we cannot create Invoice, with Benefit Wise Billing Report check box unchecked.

            Please find the screen capture for the same.
            Hide
            priya.dhamande Priya Dhamande (Inactive) added a comment -

            Now if the check box is checked then Save > server error appears again.

            So, need to cancel previous Invoice and create new one.

            Show
            priya.dhamande Priya Dhamande (Inactive) added a comment - Now if the check box is checked then Save > server error appears again. So, need to cancel previous Invoice and create new one.
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Attachment Stage_CreateInvoice.txt [ 34711 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Summary Stage | Invoice Management | Add New | Un-check Benefit Wise Billing Report | Gives Server error WT -> BCC Invoice Enhancement -> Un-check or Check Benefit Wise Billing Report - Gives Server error
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Priority High [ 2 ] Highest [ 1 ]
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Priya Dhamande,

            Following are the 3C's:
            Concern:
            Server error on saving Invoice Template.

            Cause:
            There was an issue in script to check duplicate template.

            Correction:
            We have corrected the script. Will get deployed in tomorrow's Stage patch.
            As of now script is executed on City of Walnut Creek.

            cc: Vijay Siddha, Satya, Rakesh Roy

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Priya Dhamande , Following are the 3C's: Concern: Server error on saving Invoice Template. Cause: There was an issue in script to check duplicate template. Correction: We have corrected the script. Will get deployed in tomorrow's Stage patch. As of now script is executed on City of Walnut Creek. cc: Vijay Siddha , Satya , Rakesh Roy
            prasanna Prasanna Karlekar (Inactive) logged work - 08/Dec/16 08:21 PM
            • Time Spent:
              0.5h
               

              Issue repro
              Root cause analysis
              Script execution on Stage - City of Walnut Creek
              JIRA update

            prasanna Prasanna Karlekar (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.5h [ 1800 ]
            Worklog Id 12211 [ 12211 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Link This issue blocks WT-6945 [ WT-6945 ]
            prasanna Prasanna Karlekar (Inactive) logged work - 09/Dec/16 11:12 AM
            • Time Spent:
              0.5h
               

              Discussion and email for script check in.

            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 0.5h [ 1800 ] 1h [ 3600 ]
            Worklog Id 12311 [ 12311 ]
            khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            khandu.kshirsagar Khandu Kshirsagar (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: LB QA(10201)Level 1 values: LB Deployed(11600)
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Priya Dhamande [ priya.dhamande ]
            priya.dhamande Priya Dhamande (Inactive) made changes -
            Assignee Priya Dhamande [ priya.dhamande ] Alankar Chavan [ alankar.chavan ]
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            Tested on WT Stage - TIBCO - 14th Dec 2016

            We kept Benefit Wise Billing Report checked and unchecked - saved the template - fetched out invoices and exported in excel - everything worked well
            [testing Invoice with Benefit Wise Billing Report unchecked does not cover any data / functionality verification]

            Ready for Stage

            CC - Deepali Tidke Hrishikesh Deshpande Rakesh Roy Venkatesh PujariPrasanna Karlekar

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - Tested on WT Stage - TIBCO - 14th Dec 2016 We kept Benefit Wise Billing Report checked and unchecked - saved the template - fetched out invoices and exported in excel - everything worked well [testing Invoice with Benefit Wise Billing Report unchecked does not cover any data / functionality verification] Ready for Stage CC - Deepali Tidke Hrishikesh Deshpande Rakesh Roy Venkatesh Pujari Prasanna Karlekar
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213)
            alankar.chavan Alankar Chavan (Inactive) logged work - 14/Dec/16 12:40 PM
            • Time Spent:
              0.5h
               

              LB Testing

            alankar.chavan Alankar Chavan (Inactive) made changes -
            Time Spent 1h [ 3600 ] 1.5h [ 5400 ]
            Worklog Id 13068 [ 13068 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Item State Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            This was deployed on 9th Dec 2016 on Stage and Production as it was blocking issue. Templates could not be created.

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - This was deployed on 9th Dec 2016 on Stage and Production as it was blocking issue. Templates could not be created.
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            Tested on Stage (long for hspl) and Production (asml for hspl) - 19th Dec 2016

            When tried to download the invoice excel -

            Server Error - Stage
            Input Output Error - Production

            CC - Deepali Tidke Rakesh Roy Venkatesh Pujari Hrishikesh Deshpande

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - Tested on Stage (long for hspl) and Production (asml for hspl) - 19th Dec 2016 When tried to download the invoice excel - Server Error - Stage Input Output Error - Production CC - Deepali Tidke Rakesh Roy Venkatesh Pujari Hrishikesh Deshpande
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production QA(10203)Level 1 values: Re-open(10220)
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Resolution Unresolved [ 10200 ]
            Status Stage Testing [ 10201 ] Reopen in Stage [ 10023 ]
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Re-open(10220) Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Assignee Alankar Chavan [ alankar.chavan ] Prasanna Karlekar [ prasanna ]
            alankar.chavan Alankar Chavan (Inactive) logged work - 19/Dec/16 01:12 PM
            • Time Spent:
              1h
               

              Prod Testing

            alankar.chavan Alankar Chavan (Inactive) made changes -
            Time Spent 1.5h [ 5400 ] 2.5h [ 9000 ]
            Worklog Id 14281 [ 14281 ]
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Alankar Chavan,

            The recent issue mentioned is for Export to Excel and fix given is for error appearing on Template creation.
            Both are not related. If issue still persist, please create different ticket for excel scenario.

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Alankar Chavan , The recent issue mentioned is for Export to Excel and fix given is for error appearing on Template creation. Both are not related. If issue still persist, please create different ticket for excel scenario.
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Alankar Chavan [ alankar.chavan ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Reopen in Stage [ 10023 ] In Development [ 10007 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Re-open(10216) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Attachment Stage Serv Err on Non Ticked.png [ 36043 ]
            Hide
            alankar.chavan Alankar Chavan (Inactive) added a comment -

            Tested on Stage
            Worked well on few companies

            Giving server error on TIBCO for HSPL (when a template made with Benefit Wise Billing Report un-ticked- invoice fetched and clicked on Export to Excel control. I had selected Dental and Vision types in the template)

            Error Log -

            Exception : Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection.
            App Error Log : ControllerAppTier.SaveAndGetData->BenAdminControllerAppTier.SaveAndGetData->InvoiceDetails.SaveAndGetData->InvoiceDataSet.InvoiceCreateExcelFile->InvoiceDataSet.CreateFileAndExportInvoiceInExcel
            Employee ID : 0
            Action Name : CreateInvoiceFile
            Model : System.Web.Mvc.HandleErrorInfo
            Controller : Report
            Web Error Log : at WORKTERRA.BenAdmin.BenAdminControllerWebTier.SaveAndGetData(ObjectType I_objectType, Object objInputObject, Object I_context, Hashtable I_criteria, Boolean I_mode, Boolean I_needCollection)
            at WORKTERRA.BenAdmin.Areas.Report.Models.InvoiceManagement.ViewInvoiceModel.CreateInvoiceFile(String FilePath, String FileName, String IsExcel, String DownloadInvoiceListID)

            CC - Prasanna Karlekar Venkatesh Pujari Rakesh Roy Hrishikesh Deshpande

            Show
            alankar.chavan Alankar Chavan (Inactive) added a comment - Tested on Stage Worked well on few companies Giving server error on TIBCO for HSPL (when a template made with Benefit Wise Billing Report un-ticked- invoice fetched and clicked on Export to Excel control. I had selected Dental and Vision types in the template) Error Log - Exception : Offset and length were out of bounds for the array or count is greater than the number of elements from index to the end of the source collection. App Error Log : ControllerAppTier.SaveAndGetData->BenAdminControllerAppTier.SaveAndGetData->InvoiceDetails.SaveAndGetData->InvoiceDataSet.InvoiceCreateExcelFile->InvoiceDataSet.CreateFileAndExportInvoiceInExcel Employee ID : 0 Action Name : CreateInvoiceFile Model : System.Web.Mvc.HandleErrorInfo Controller : Report Web Error Log : at WORKTERRA.BenAdmin.BenAdminControllerWebTier.SaveAndGetData(ObjectType I_objectType, Object objInputObject, Object I_context, Hashtable I_criteria, Boolean I_mode, Boolean I_needCollection) at WORKTERRA.BenAdmin.Areas.Report.Models.InvoiceManagement.ViewInvoiceModel.CreateInvoiceFile(String FilePath, String FileName, String IsExcel, String DownloadInvoiceListID) CC - Prasanna Karlekar Venkatesh Pujari Rakesh Roy Hrishikesh Deshpande
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Stage QA(10202)Level 1 values: Re-open(10216)
            alankar.chavan Alankar Chavan (Inactive) made changes -
            Assignee Alankar Chavan [ alankar.chavan ] Prasanna Karlekar [ prasanna ]
            alankar.chavan Alankar Chavan (Inactive) logged work - 27/Dec/16 12:50 PM
            • Time Spent:
              1h
               

              Stage Testing

            alankar.chavan Alankar Chavan (Inactive) made changes -
            Time Spent 2.5h [ 9000 ] 3.5h [ 12600 ]
            Worklog Id 15755 [ 15755 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Stage Testing [ 10201 ] Reopen in Stage [ 10023 ]
            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment - - edited

            Hi Rakesh Roy,

            This issue was initially mentioned for server error coming on customization screen. But this issue is always getting reopened for different reasons which are no where related to the fix done.

            cc: Alankar Chavan, Venkatesh Pujari, Sachin Hingole, Satya

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - - edited Hi Rakesh Roy , This issue was initially mentioned for server error coming on customization screen. But this issue is always getting reopened for different reasons which are no where related to the fix done. cc: Alankar Chavan , Venkatesh Pujari , Sachin Hingole , Satya
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 3.5h [ 12600 ] 3.75h [ 13500 ]
            Worklog Id 17101 [ 17101 ]
            prasanna Prasanna Karlekar (Inactive) logged work - 04/Jan/17 10:51 PM
            • Time Spent:
              0.25h
               

              Issue go through and update.

            Hide
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Venkatesh -
            Assigning this JIRA to you. Issue for which JIRA was created is already fixed. It is reopen for different reason.
            Please do the needful.

            cc: Sachin Hingole

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Venkatesh - Assigning this JIRA to you. Issue for which JIRA was created is already fixed. It is reopen for different reason. Please do the needful. cc: Sachin Hingole
            prasanna Prasanna Karlekar (Inactive) made changes -
            Assignee Prasanna Karlekar [ prasanna ] Venkatesh Pujari [ venkatesh.pujari ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Status Reopen in Stage [ 10023 ] In Development [ 10007 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Status In Development [ 10007 ] Local Testing [ 10200 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 3.75h [ 13500 ] 4h [ 14400 ]
            Worklog Id 23441 [ 23441 ]
            prasanna Prasanna Karlekar (Inactive) logged work - 07/Feb/17 08:30 PM
            • Time Spent:
              0.25h
               

              JIRA go through and update.

            rakeshr Rakesh Roy (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Re-open(10216) Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602)
            rakeshr Rakesh Roy (Inactive) made changes -
            Status Local Testing [ 10200 ] Stage Testing [ 10201 ]
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Tested on Stage - AFI For Hspl company - 27th Feb 2017
            We kept Benefit Wise Billing Report checked and unchecked - saved the template

            Ready for Production

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Tested on Stage - AFI For Hspl company - 27th Feb 2017 We kept Benefit Wise Billing Report checked and unchecked - saved the template Ready for Production
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Time Spent 4h [ 14400 ] 4.5h [ 16200 ]
            Worklog Id 27491 [ 27491 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 27/Feb/17 07:20 PM
            • Time Spent:
              0.5h
               
              <No comment>
            rakeshr Rakesh Roy (Inactive) made changes -
            Developer Prasanna Karlekar [ prasanna ]
            Original Estimate 0h [ 0 ]
            jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
            Item State Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) Parent values: Production QA(10203)Level 1 values: Production Deployed(10221)
            venkatesh.pujari Venkatesh Pujari (Inactive) logged work - 16/Mar/17 07:09 AM
            • Time Spent:
              0.5h
               
              <No comment>
            Hide
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment -

            Tested on Production - AFI For Hspl company - 16th March 2017
            We kept Benefit Wise Billing Report checked and unchecked - saved the template

            Prasanna Karlekar,Priya Dhamande

            Thanks,
            Venkatesh

            Show
            venkatesh.pujari Venkatesh Pujari (Inactive) added a comment - Tested on Production - AFI For Hspl company - 16th March 2017 We kept Benefit Wise Billing Report checked and unchecked - saved the template Prasanna Karlekar , Priya Dhamande Thanks, Venkatesh
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Time Spent 4.5h [ 16200 ] 5h [ 18000 ]
            Worklog Id 31475 [ 31475 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Stage Testing [ 10201 ] Production Testing [ 10202 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Item State Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) Parent values: Production Complete(10222)Level 1 values: Closed(10223)
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Assignee Venkatesh Pujari [ venkatesh.pujari ] Priya Dhamande [ priya.dhamande ]
            Resolution Unresolved [ 10200 ] Fixed [ 1 ]
            Status Production Testing [ 10202 ] Production Complete [ 10028 ]
            venkatesh.pujari Venkatesh Pujari (Inactive) made changes -
            Status Production Complete [ 10028 ] Closed [ 6 ]
            satyap Satya made changes -
            Environment_New Stage [ 18443 ]
            Transition Time In Source Status Execution Times
            Alankar Chavan (Inactive) made transition -
            Open In Development
            10d 20h 49m 1
            Rakesh Roy (Inactive) made transition -
            Stage Testing Reopened in Stage
            12d 18h 17m 2
            Prasanna Karlekar (Inactive) made transition -
            Reopened in Stage In Development
            37d 4h 50m 2
            Prasanna Karlekar (Inactive) made transition -
            In Development In LB Testing
            11s 3
            Rakesh Roy (Inactive) made transition -
            In LB Testing Stage Testing
            3d 19h 44m 3
            Venkatesh Pujari (Inactive) made transition -
            Stage Testing In Production Testing
            33d 2h 2m 1
            Venkatesh Pujari (Inactive) made transition -
            In Production Testing Production Complete
            17s 1
            Venkatesh Pujari (Inactive) made transition -
            Production Complete Closed
            2s 1

              People

              Assignee:
              priya.dhamande Priya Dhamande (Inactive)
              Reporter:
              priya.dhamande Priya Dhamande (Inactive)
              Developer:
              Prasanna Karlekar (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              2 Start watching this issue

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                Resolved:

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