Hi Chris Ellenberger,

This is in progress, will deploy on stage soon ...no longer than 2/24. But your acknowledgement to my comments will help to reduce rework on it.

Regards,
Santosh

Cc: Rohan J Khandave

Hi Santosh Balid,

Here are replies to your responses:

1. On smaller windows or when viewed on a laptop, the scroll bar is hidden, and we are unable to scroll down to view the 3 buttons (see screen shot 1)
Santosh: Ok, I will check into this UI issue and will fix it.

Ok, thank you

2. Clicking the SSO button freezes the enrollment and I’m unable to move forward or back
Santosh: You mean CIGNA SSO button , if yes then this is the expected behavior, because sso page url gets open into new window, so to move forward or back in workflow, employee needs to close that new window once he/she done with sso process.

Ok, in stage, should we expect the SSO page to pop up, or will that only occur in Production?

3. Once on the page, we feel that the user shouldn’t have the option to “continue” without submitting the SSO as that leaves room for the user skipping this step, so we think that the “continue” button should not be an option. Is this possible?
Santosh: Yes , this is good suggestion and it is possible. On EOI page load we will show him only CIGNA SSO and Back button, once employee clicks CIGNA SSO then we will enable/show the Continue button so that employee can proceed to see next pages in workflow.

Thank you

4. Would it be possible to be able to track what is submitted in the enrollment history?
Santosh: I think it is not required , because in next page in workflow i.e in "Confirmation Statement" employee can see all his/her enrollment details including CIGNA EOI benefits, still if you wish to have this available on same Then we can add one more column and show status there as "Submitted to CIGNA" or "Pending EOI" like that. please suggest.

To provide some clarity on the request, we understand that the current benefits and elected (pending) benefits will appear on the confirmation statement, so we are not requesting any change on the confirmation statement. We were asking if tracking could be made in the view history on the enrollment to identify if the SSO was submitted.

5. While still in the flow, I get to the CIGNA EOI page, and click on back to waive the EE voluntary life, when I get to the SSO page, the SSO page doesn’t update and still shows the original amounts I selected even though I’m no longer enrolled in benefits
Santosh: If I understood you correctly then " Once employee reaches to the "PENDING CIGNA EOI BENEFITS" page and if he/she wish to waive some of the benefits , then by going backward to the respective benefit pages by clicking on Back button employee can do that , and in the same fashion employee needs to again reach to "PENDING CIGNA EOI BENEFITS" page, by clicking on "Continue" button from respective pages, so that employee will be able to view only enrolled benefits and not waived benefits. "

Yes, your understanding is correct. I just wanted to ensure that if the employee goes back in the same session and changes what they originally elected, that the Pending CIGNA EOI benefits page correctly captures what they most recently elected.

Thanks,
Chris

Hi Chris Ellenberger

We are done with the implementation, code is sent for review and will deploy it on stage on 2/24.

Here are replies to your responses:

1. On smaller windows or when viewed on a laptop, the scroll bar is hidden, and we are unable to scroll down to view the 3 buttons (see screen shot 1)
Santosh: Ok, I will check into this UI issue and will fix it.

Ok, thank you

Santosh: This is fixed now.

2. Clicking the SSO button freezes the enrollment and I’m unable to move forward or back
Santosh: You mean CIGNA SSO button , if yes then this is the expected behavior, because sso page url gets open into new window, so to move forward or back in workflow, employee needs to close that new window once he/she done with sso process.

Ok, in stage, should we expect the SSO page to pop up, or will that only occur in Production?

Santosh: Yes, Stage and Production behavior is same . Now I have handled such way that once employee clicks on "CIGNA SSO" two activities will happen in parallel, i.e employee will automatically get navigated to next page in workflow and SSO activity will happen in new window. So once employee clicks on "CIGNA SSO" button he/she will not see the "SSO Pending EOI Details" page again even after successful SSO and after closing the new SSO window.

3. Once on the page, we feel that the user shouldn’t have the option to “continue” without submitting the SSO as that leaves room for the user skipping this step, so we think that the “continue” button should not be an option. Is this possible?
Santosh: Yes , this is good suggestion and it is possible. On EOI page load we will show him only CIGNA SSO and Back button, once employee clicks CIGNA SSO then we will enable/show the Continue button so that employee can proceed to see next pages in workflow.

Thank you

Santosh: Here we made improvement and now we are not showing Continue button anymore. Once employee clicks on "CIGNA SSO" button as described above he/she will automatically redirected to next page in workflow .

4. Would it be possible to be able to track what is submitted in the enrollment history?
Santosh: I think it is not required , because in next page in workflow i.e in "Confirmation Statement" employee can see all his/her enrollment details including CIGNA EOI benefits, still if you wish to have this available on same Then we can add one more column and show status there as "Submitted to CIGNA" or "Pending EOI" like that. please suggest.

To provide some clarity on the request, we understand that the current benefits and elected (pending) benefits will appear on the confirmation statement, so we are not requesting any change on the confirmation statement. We were asking if tracking could be made in the view history on the enrollment to identify if the SSO was submitted.

Santosh: I think no need to have separate page for maintaing SSO submission history as this will again create lot more scenarios which will be more complicated. Here is my explanation why it is not required.

As per the new implementation, either employee can submit all his/her EOI enrollments to CIGNA in case of success or none of them will get submitted in case of any failure . This will be like a transaction, either whole will be successful or all get failure.

In case of any failure we will revert all of his/her EOI submission to CIGNA and employee will able to see below alert message.

5. While still in the flow, I get to the CIGNA EOI page, and click on back to waive the EE voluntary life, when I get to the SSO page, the SSO page doesn’t update and still shows the original amounts I selected even though I’m no longer enrolled in benefits
Santosh: If I understood you correctly then " Once employee reaches to the "PENDING CIGNA EOI BENEFITS" page and if he/she wish to waive some of the benefits , then by going backward to the respective benefit pages by clicking on Back button employee can do that , and in the same fashion employee needs to again reach to "PENDING CIGNA EOI BENEFITS" page, by clicking on "Continue" button from respective pages, so that employee will be able to view only enrolled benefits and not waived benefits. "

Yes, your understanding is correct. I just wanted to ensure that if the employee goes back in the same session and changes what they originally elected, that the Pending CIGNA EOI benefits page correctly captures what they most recently elected.

Santosh: This is as per your expectation from beginning, I don't see problem in this.

Apart from this , We made the Instruction shown on "SSO Pending EOI Details" page as configurable, So using form builder you can configure them as per your expectation.

We will update you once we deploy this on stage tomorrow.

Regards,
Santosh

Cc: Satya, Rohan J Khandave

Hi Chris Ellenberger,

CIGNA has sign off both production and stage, please close this ticket if no more suggestions from client side as well.

Regards,
Santosh