-
Type:
Support Activity
-
Status:
Closed
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
Fix Version/s:
None
-
Component/s:
None
-
-
Support Task Type:
Data Correction
-
-
Company:
Prime Healthcare
-
The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).
Marlene Hakobyan ss# 602450448
Anna Retchian ss# 572532089
Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.
Amber Love-Jones
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"06ecfada-e795-44e5-a437-89475c83dfd7","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1711,"redirectCount":0,"resourceLoadedEnd":1554.7999999998137,"resourceLoadedStart":193.39999999990687,"resourceTiming":[{"duration":480.89999999990687,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":193.39999999990687,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":193.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":674.2999999998137,"responseStart":0,"secureConnectionStart":0},{"duration":482.09999999962747,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":193.70000000018626,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":193.70000000018626,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":675.7999999998137,"responseStart":0,"secureConnectionStart":0},{"duration":482.60000000009313,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":193.79999999981374,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":193.79999999981374,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":676.3999999999069,"responseStart":0,"secureConnectionStart":0},{"duration":483.10000000009313,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":193.79999999981374,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":193.79999999981374,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":676.8999999999069,"responseStart":0,"secureConnectionStart":0},{"duration":483.60000000009313,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":194,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":194,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":677.6000000000931,"responseStart":0,"secureConnectionStart":0},{"duration":492.5,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":194.39999999990687,"connectEnd":194.39999999990687,"connectStart":194.39999999990687,"domainLookupEnd":194.39999999990687,"domainLookupStart":194.39999999990687,"fetchStart":194.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":194.39999999990687,"responseEnd":686.8999999999069,"responseStart":686.8999999999069,"secureConnectionStart":194.39999999990687},{"duration":566.7000000001863,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":194.39999999990687,"connectEnd":194.39999999990687,"connectStart":194.39999999990687,"domainLookupEnd":194.39999999990687,"domainLookupStart":194.39999999990687,"fetchStart":194.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":194.39999999990687,"responseEnd":761.1000000000931,"responseStart":761.1000000000931,"secureConnectionStart":194.39999999990687},{"duration":585.7000000001863,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":194.5,"connectEnd":194.5,"connectStart":194.5,"domainLookupEnd":194.5,"domainLookupStart":194.5,"fetchStart":194.5,"redirectEnd":0,"redirectStart":0,"requestStart":194.5,"responseEnd":780.2000000001863,"responseStart":780.2000000001863,"secureConnectionStart":194.5},{"duration":586.2999999998137,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":194.60000000009313,"connectEnd":194.60000000009313,"connectStart":194.60000000009313,"domainLookupEnd":194.60000000009313,"domainLookupStart":194.60000000009313,"fetchStart":194.60000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":194.60000000009313,"responseEnd":780.8999999999069,"responseStart":780.8999999999069,"secureConnectionStart":194.60000000009313},{"duration":586.3000000002794,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":194.89999999990687,"connectEnd":194.89999999990687,"connectStart":194.89999999990687,"domainLookupEnd":194.89999999990687,"domainLookupStart":194.89999999990687,"fetchStart":194.89999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":194.89999999990687,"responseEnd":781.2000000001863,"responseStart":781.2000000001863,"secureConnectionStart":194.89999999990687},{"duration":587,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":195,"connectEnd":195,"connectStart":195,"domainLookupEnd":195,"domainLookupStart":195,"fetchStart":195,"redirectEnd":0,"redirectStart":0,"requestStart":195,"responseEnd":782,"responseStart":782,"secureConnectionStart":195},{"duration":586.7000000001863,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":195,"connectEnd":195,"connectStart":195,"domainLookupEnd":195,"domainLookupStart":195,"fetchStart":195,"redirectEnd":0,"redirectStart":0,"requestStart":195,"responseEnd":781.7000000001863,"responseStart":781.7000000001863,"secureConnectionStart":195},{"duration":597.5,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":195.20000000018626,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":195.20000000018626,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":792.7000000001863,"responseStart":0,"secureConnectionStart":0},{"duration":587.2999999998137,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/e80c7a6aee0fa86c2b1a716575a614aa/shortcuts.js?context=issuenavigation&context=issueaction","startTime":195.20000000018626,"connectEnd":195.20000000018626,"connectStart":195.20000000018626,"domainLookupEnd":195.20000000018626,"domainLookupStart":195.20000000018626,"fetchStart":195.20000000018626,"redirectEnd":0,"redirectStart":0,"requestStart":195.20000000018626,"responseEnd":782.5,"responseStart":782.5,"secureConnectionStart":195.20000000018626},{"duration":597.6000000000931,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":195.39999999990687,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":195.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":793,"responseStart":0,"secureConnectionStart":0},{"duration":587.7000000001863,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":195.39999999990687,"connectEnd":195.39999999990687,"connectStart":195.39999999990687,"domainLookupEnd":195.39999999990687,"domainLookupStart":195.39999999990687,"fetchStart":195.39999999990687,"redirectEnd":0,"redirectStart":0,"requestStart":195.39999999990687,"responseEnd":783.1000000000931,"responseStart":783.1000000000931,"secureConnectionStart":195.39999999990687},{"duration":1357.8999999999069,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":196.60000000009313,"connectEnd":196.60000000009313,"connectStart":196.60000000009313,"domainLookupEnd":196.60000000009313,"domainLookupStart":196.60000000009313,"fetchStart":196.60000000009313,"redirectEnd":0,"redirectStart":0,"requestStart":196.60000000009313,"responseEnd":1554.5,"responseStart":1554.5,"secureConnectionStart":196.60000000009313},{"duration":1358.0999999996275,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":196.70000000018626,"connectEnd":196.70000000018626,"connectStart":196.70000000018626,"domainLookupEnd":196.70000000018626,"domainLookupStart":196.70000000018626,"fetchStart":196.70000000018626,"redirectEnd":0,"redirectStart":0,"requestStart":196.70000000018626,"responseEnd":1554.7999999998137,"responseStart":1554.7999999998137,"secureConnectionStart":196.70000000018626},{"duration":588.2999999998137,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":965.6000000000931,"connectEnd":965.6000000000931,"connectStart":965.6000000000931,"domainLookupEnd":965.6000000000931,"domainLookupStart":965.6000000000931,"fetchStart":965.6000000000931,"redirectEnd":0,"redirectStart":0,"requestStart":965.6000000000931,"responseEnd":1553.8999999999069,"responseStart":1553.8999999999069,"secureConnectionStart":965.6000000000931}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":56,"responseStart":167,"responseEnd":168,"domLoading":191,"domInteractive":1631,"domContentLoadedEventStart":1631,"domContentLoadedEventEnd":1726,"domComplete":2450,"loadEventStart":2450,"loadEventEnd":2453,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[{"name":"bigPipe.sidebar-id.start","time":1570.6000000000931},{"name":"bigPipe.sidebar-id.end","time":1571.7000000001863},{"name":"bigPipe.activity-panel-pipe-id.start","time":1572.2000000001863},{"name":"bigPipe.activity-panel-pipe-id.end","time":1574.1000000000931}],"measures":[],"correlationId":"2985124664e399","effectiveType":"4g","downlink":9,"rtt":0,"serverDuration":94,"dbReadsTimeInMs":11,"dbConnsTimeInMs":12,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Hi Rakesh Roy, could you confirm the employee credentials and correct them if needed.
Vijay Siddha