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  1. WORKTERRA
  2. WT-7594

Prime Healthcare (P-H) EE transfers can't access P_H website using SS#

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    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Company:
      Prime Healthcare
    • Module:
      BenAdmin

      Description

      The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).

      Marlene Hakobyan ss# 602450448
      Anna Retchian ss# 572532089

      Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.

      Amber Love-Jones

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          Activity

            People

            Assignee:
            agarvey Amanda B. Garvey (Inactive)
            Reporter:
            agarvey Amanda B. Garvey (Inactive)
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              Dates

              Created:
              Updated:
              Resolved: