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Type:
Support Activity
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Status: Closed
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Data Correction
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Reported by:Client
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Company:Prime Healthcare
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Module:BenAdmin
The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).
Marlene Hakobyan ss# 602450448
Anna Retchian ss# 572532089
Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.
