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Type:
Support Activity
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Status: Closed
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Priority:
High
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Data Correction
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Reported by:Client
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Company:Prime Healthcare
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Module:BenAdmin
The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).
Marlene Hakobyan ss# 602450448
Anna Retchian ss# 572532089
Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.
Hi Vijay Siddha, tried logging in using employee SSN as username, password with company name as Prime Healthcare. Employee is not able to log in to the system.
Could you please assign to a developer for correction/
Hi Shubhankar,
Can we please check loginng in by new employee. Also check with Hrishikesh Deshpande, regarding password generation for imported employees, whether it completed successfully.
Regards,
Satya Prakash
Hi Amanda B. Garvey, we have enabled the login for these employees.
The login was disabled in EHMC before moving them to Prime Healthcare. In future you will need to raise a support ticket for disabling their login in the old company and re-enabling it in the new company before moving them from one company to another.
OR
You can move these employees using the import functionality in which this issue will not occur.
I will keep this for future reference.
Thank you.
Amanda Garvey | Client Support
Employee Benefit Specialists, Inc.
PO Box 11657, Pleasanton, CA 94588
PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com
>
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Hi Rakesh Roy, could you confirm the employee credentials and correct them if needed.
Vijay Siddha