WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-7594

Prime Healthcare (P-H) EE transfers can't access P_H website using SS#

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Company:
      Prime Healthcare
    • Module:
      BenAdmin

      Description

      The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).

      Marlene Hakobyan ss# 602450448
      Anna Retchian ss# 572532089

      Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.

      Amber Love-Jones

        Attachments

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          Activity

          Ascending order - Click to sort in descending order
          agarvey Amanda B. Garvey (Inactive) created issue -
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Field Original Value New Value
          Key CT-746 WT-7594
          Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
          Status To Do [ 10000 ] New Request [ 10029 ]
          Workflow CT: Task Management Workflow [ 30022 ] WT_Features [ 30029 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ]
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Environment Production [ 10005 ]
          Issue Type Task [ 3 ] Support Activity [ 10301 ]
          Status New Request [ 10029 ] Open [ 1 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Features [ 30029 ] WT_Support [ 30046 ]
          Hide
          Permalink
          shubhankar Shubhankar Joshi (Inactive) added a comment -

          Hi Rakesh Roy, could you confirm the employee credentials and correct them if needed.

          Vijay Siddha

          Show
          shubhankar Shubhankar Joshi (Inactive) added a comment - Hi Rakesh Roy , could you confirm the employee credentials and correct them if needed. Vijay Siddha
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Rakesh Roy [ rakeshr ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Assignee Rakesh Roy [ rakeshr ] Shubhankar Joshi [ shubhankar ]
          Hide
          Permalink
          shubhankar Shubhankar Joshi (Inactive) added a comment -

          Hi Vijay Siddha, tried logging in using employee SSN as username, password with company name as Prime Healthcare. Employee is not able to log in to the system.

          Could you please assign to a developer for correction/

          Show
          shubhankar Shubhankar Joshi (Inactive) added a comment - Hi Vijay Siddha , tried logging in using employee SSN as username, password with company name as Prime Healthcare. Employee is not able to log in to the system. Could you please assign to a developer for correction/
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Shubhankar Joshi [ shubhankar ] Vijay Siddha [ vijays ]
          Hide
          Permalink
          satyap Satya added a comment -

          Hi Shubhankar,

          Can we please check loginng in by new employee. Also check with Hrishikesh Deshpande, regarding password generation for imported employees, whether it completed successfully.

          Regards,
          Satya Prakash

          Show
          satyap Satya added a comment - Hi Shubhankar, Can we please check loginng in by new employee. Also check with Hrishikesh Deshpande , regarding password generation for imported employees, whether it completed successfully. Regards, Satya Prakash
          satyap Satya made changes -
          Assignee Vijay Siddha [ vijays ] Shubhankar Joshi [ shubhankar ]
          Hide
          Permalink
          shubhankar Shubhankar Joshi (Inactive) added a comment -

          Hi Amanda B. Garvey, we have enabled the login for these employees.

          The login was disabled in EHMC before moving them to Prime Healthcare. In future you will need to raise a support ticket for disabling their login in the old company and re-enabling it in the new company before moving them from one company to another.
          OR
          You can move these employees using the import functionality in which this issue will not occur.

          Vijay Siddha, Satya

          Show
          shubhankar Shubhankar Joshi (Inactive) added a comment - Hi Amanda B. Garvey , we have enabled the login for these employees. The login was disabled in EHMC before moving them to Prime Healthcare. In future you will need to raise a support ticket for disabling their login in the old company and re-enabling it in the new company before moving them from one company to another. OR You can move these employees using the import functionality in which this issue will not occur. Vijay Siddha , Satya
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Shubhankar Joshi [ shubhankar ] Amanda garvey [ agarvey ]
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          Hide
          Permalink
          agarvey Amanda B. Garvey (Inactive) added a comment -

          I will keep this for future reference.

          Thank you.

          Amanda Garvey | Client Support
          Employee Benefit Specialists, Inc.
          PO Box 11657, Pleasanton, CA 94588
          PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com<amanda.garvey@ebsbenefits.com>
          [Description: Description: Description: Description: Description: twitter]<http://twitter.com/#!/workterra> [Description: Description: Description: Description: Description: linkedin-tiny-square2] <http://www.linkedin.com/company/workterra> [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] <http://www.facebook.com/workterra>

          Show
          agarvey Amanda B. Garvey (Inactive) added a comment - I will keep this for future reference. Thank you. Amanda Garvey | Client Support Employee Benefit Specialists, Inc. PO Box 11657, Pleasanton, CA 94588 PH: 925-469-2418 Ext 418| | FAX: 925-460-3920 | amanda.garvey@ebsbenefits.com< amanda.garvey@ebsbenefits.com > [Description: Description: Description: Description: Description: twitter] < http://twitter.com/#!/workterra > [Description: Description: Description: Description: Description: linkedin-tiny-square2] < http://www.linkedin.com/company/workterra > [Description: Description: Description: cid:image003.png@01CD3F49.3D5BC7C0] < http://www.facebook.com/workterra >
          agarvey Amanda B. Garvey (Inactive) made changes -
          Attachment image001.jpg [ 36912 ]
          Attachment image002.jpg [ 36913 ]
          Attachment image003.png [ 36914 ]
          Attachment image004.png [ 36915 ]
          Attachment image005.jpg [ 36916 ]
          Attachment image006.jpg [ 36917 ]
          Attachment image007.jpg [ 36918 ]
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          agarvey Amanda B. Garvey (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Traci Simpson (Inactive) made transition -
          To Do New Request
          		1h 7m 1
          Shubhankar Joshi (Inactive) made transition -
          New Request Open
          		10h 7m 1
          Shubhankar Joshi (Inactive) made transition -
          Open Resolved
          		3d 6h 5m 1
          Amanda B. Garvey (Inactive) made transition -
          Resolved Closed
          		4h 32m 1

            People

            Assignee:
            agarvey Amanda B. Garvey (Inactive)
            Reporter:
            agarvey Amanda B. Garvey (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: