WORKTERRAProject Type: software

WORKTERRA

Uploaded image for project: 'WORKTERRA'
  1. WORKTERRA
  2. WT-7594

Prime Healthcare (P-H) EE transfers can't access P_H website using SS#

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Support Task Type:
      Data Correction
    • Reported by:
      Client
    • Company:
      Prime Healthcare
    • Module:
      BenAdmin

      Description

      The following employees transferred from EHMC to Prime Healthcare (all under the Prime Healthcare umbrella) and are unable to access their Prime Healthcare WorkTerra accounts. The message “please check your Login Credentials” appears after they input their social as their username and password (along with company name Prime Healthcare).

      Marlene Hakobyan ss# 602450448
      Anna Retchian ss# 572532089

      Please correct the accounts so that the employees can access their Prime Healthcare accounts using their social security number as their ID and password. Thank you.

      Amber Love-Jones

        Attachments

        1. image-2017-01-05-10-13-01-745.png
          image-2017-01-05-10-13-01-745.png
          5 kB
        2. image001.jpg
          image001.jpg
          1.0 kB
        3. image002.jpg
          image002.jpg
          1 kB
        4. image003.png
          image003.png
          1 kB
        5. image004.png
          image004.png
          5 kB
        6. image005.jpg
          image005.jpg
          64 kB
        7. image006.jpg
          image006.jpg
          2 kB
        8. image007.jpg
          image007.jpg
          3 kB
        9. image009.png
          image009.png
          0.6 kB

          Activity

          Ascending order - Click to sort in descending order
          agarvey Amanda B. Garvey (Inactive) created issue -
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Field Original Value New Value
          Key CT-746 WT-7594
          Project WORKTERRA-CT [ 10800 ] WORKTERRA [ 10000 ]
          Status To Do [ 10000 ] New Request [ 10029 ]
          Workflow CT: Task Management Workflow [ 30022 ] WT_Features [ 30029 ]
          Traci.Simpson@ebsbenefits.com Traci Simpson (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ]
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Environment Production [ 10005 ]
          Issue Type Task [ 3 ] Support Activity [ 10301 ]
          Status New Request [ 10029 ] Open [ 1 ]
          Support Task Type Data Correction [ 11203 ]
          Workflow WT_Features [ 30029 ] WT_Support [ 30046 ]
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Vijay Siddha [ vijays ] Rakesh Roy [ rakeshr ]
          rakeshr Rakesh Roy (Inactive) made changes -
          Assignee Rakesh Roy [ rakeshr ] Shubhankar Joshi [ shubhankar ]
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Shubhankar Joshi [ shubhankar ] Vijay Siddha [ vijays ]
          satyap Satya made changes -
          Assignee Vijay Siddha [ vijays ] Shubhankar Joshi [ shubhankar ]
          shubhankar Shubhankar Joshi (Inactive) made changes -
          Assignee Shubhankar Joshi [ shubhankar ] Amanda garvey [ agarvey ]
          Resolution Fixed [ 1 ]
          Status Open [ 1 ] Resolved [ 5 ]
          agarvey Amanda B. Garvey (Inactive) made changes -
          Attachment image001.jpg [ 36912 ]
          Attachment image002.jpg [ 36913 ]
          Attachment image003.png [ 36914 ]
          Attachment image004.png [ 36915 ]
          Attachment image005.jpg [ 36916 ]
          Attachment image006.jpg [ 36917 ]
          Attachment image007.jpg [ 36918 ]
          Attachment image009.png [ 36919 ]
          agarvey Amanda B. Garvey (Inactive) made changes -
          Status Resolved [ 5 ] Closed [ 6 ]

            People

            Assignee:
            agarvey Amanda B. Garvey (Inactive)
            Reporter:
            agarvey Amanda B. Garvey (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved: