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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Query Resolution
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Environment:Production
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Reported by:Client
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Company:Five Guys
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Module:BenAdmin - Enrollment
The client retrieved the following Approval Pending Elections section under the “Review Changes” link on the Workterra Exchange site. She noticed that there are several employees whose medical, vision, Flex and dental plans are being pended. The system is only supposed to pend the plans that require medical underwriting approval.
Please see attached list of employees revealed.
Are we able to fix the system so that only the coverages that require approval are pended?
Thanks
Hi all - Do we know what caused it?
Jenni
Thank you!
Hi Lorena.Nava@ebsbenefits.com,
As per request, we have removed pended action from attached election from back end expect following employees.
| Plan Name | First Name | Last Name |
| FGO HDHP Plan | Henry | Thompson |
| FGO HDHP Plan | Yurik | Pampamallco |
| Dental High Plan Non NY | Randi | Jones |
| Vision NY | Randi | Jones |
| Dental High Plan | Jennifer | Jones |
This is because all these employees enrolled themselves with 'Gain or Loss of Coverage' QE and it has Requires Verification flag set to Yes. PFA screen shot.
So their election got pended which is correct according to customization.
Cc: Satya
Please see attached list of pending records. Please remove from WT in pending only but please ensure NO elections are terminated in WT. This is an urgent request. Please process asap. thank you
Five Guys Pending elections 1.23.17.xlsx
Hey guys - I am reviewing Jeremy Worden's record and it looks like they are all showing up as duplicate elections - PLEASE review -
WT-8310has the screen shot.Jenni