Lorena -

Can you please provide the names of the plans that should pend? Is this just for New Hires or are their specific QE's this is for?

Jenni

Hello Dev,

Can you please advise us as to why the elections for these EEs pended?

Thank you

Hi Traci: Five Guys is asking for an update today related to this ticket.

Hello Lorena.Nava@ebsbenefits.com,

Please see the comment above. This ticket has been routed to WT. These EEs have dual enrollments. One is pended and one is completed. We are unsure what caused this to happen. Therefore this ticket has been routed to Development for review.

Dev,

Can you please advise us as to why the elections for these EEs pended?

Thank you

Hi Mandar Kulkarni,

Could you please verify this at your end.

Thanks,
Avnish Y

CC-Rakesh Roy,Satya,Vijay Siddha

As discussed, please look into this. Thanks.

--------------------------------
CC: Vijay Siddha

Hi Lorena.Nava@ebsbenefits.com,

Due to other priority task we are unable to work on this.

Thanks,
Avnish Y

Hi Traci: Please see message from Avnish. I'm not certain if this means they won't be handling this project? Thanks

Hi Rakesh Roy,

Could please reproduce this issue at your end. We tried following scenario to reproduce this issue:-

1. Verify in company information level and there history.
2. Plan level
3. Benefit level

Please note that Five guys change customization for there OE, now they are using class wise OE. At the time this issue OE is normal.

Thanks,
Avnish Y

CC-Jyoti Mayne,Satya

Hello Team: Client is very upset over this issue and new issues they reported today. Please provide an update asap. Thank you!

ALL - we cannot go back to the client in the morning without something being done on this ticket and definitely cannot go back with it cannot be reproduced. Please review ASAP
Samir
Satya
Amruta Lohiya

Hello Lorena.Nava@ebsbenefits.com,

We tried analyzing and investigating the problem in more detail manner . Please have a look on below points [ for instance - we took employee Dipak Rana whose Vision election is in Pending List] -

1. through back-end and UI we went through the Company Information page History to check whether the Verification flag was set or changed to Yes : we did not find any of such history
2. through back-end and UI we went through class-wise OE customization History check whether the Verification flag was set or changed to Yes : we did not find any of such history
3. we went through plan customization history to check whether the Admin Approval Required flag was set or changed to Yes : we did not find any of such history
4. we added a test employee and went through his exchange flow - enrolled in plans with dependents : unexpected elections did not went for admin approval
5. with few of the employees mentioned in your list, we tried going their exchange enrollment flow and enrolled in plans again : unexpected elections did not went for admin approval
6. there is a QE of name 'Open Enrollment' which is set with Admin Approval as Yes, In that case we had a doubt that if employees have done their enrollments through this QE - records would have gone for Pending : when we checked with few employee history, we came to know they did their enrollments through OE only. Hence, we can not go with this possibility.

Please do let us know, if you want us to verify any other scenarios with this.
We are trying to investigate did we have any issues with Pending Election Functionality at the same time when these records went for Pending Approval. If we found anything on this - we will update you.

For any further discussion & data correction query, we have arranged a call at 9.30 PM IST Today (18th Jan 2017)

CC - Avnish Yadav Sachin Hingole Hrishikesh Deshpande Prasad Patil Rakesh Roy Samir

Dev - Can you see if the history of the OE was changed? Did it allow for pending and then get removed? Could this be why?

Jenni

Hi Lorena.Nava@ebsbenefits.com,

We have waited for you in 9:30 IST call. Could you please provide your feasible time, so we can discuss this issue.

Thanks,
Avnish Y

Avnish: My apologies but I was on a call with another client. I'm ready now if you are ready. I can be reached at 909-215-8056.

Hello Lorena.Nava@ebsbenefits.com,

Please let us know your availability on Monday (23rd Jan 2016) - we can have call to discuss the further actions on this item

CC - Avnish Yadav

I am available for a call now or anytime in the next two hours. 909-215-8056

Please see attached list of pending records. Please remove from WT in pending only but please ensure NO elections are terminated in WT. This is an urgent request. Please process asap. thank you
Five Guys Pending elections 1.23.17.xlsx

Hi Lorena.Nava@ebsbenefits.com,

As per request, we have removed pended action from attached election from back end expect following employees.

This is because all these employees enrolled themselves with 'Gain or Loss of Coverage' QE and it has Requires Verification flag set to Yes. PFA screen shot.

So their election got pended which is correct according to customization.

Cc: Satya

Thank you!

Hi all - Do we know what caused it?

Jenni

Hey guys - I am reviewing Jeremy Worden's record and it looks like they are all showing up as duplicate elections - PLEASE review -

WT-8310 has the screen shot.

Jenni