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Type:
Support Activity
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Status: Closed
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Priority:
Critical
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Data Correction
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Reported by:Client
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Company:Five Guys
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Module:BenAdmin - Enrollment
Client believes that the EOI ‘approved coverage amounts’ were not all updated in exchange from the benadmin platform. There are 677 pending EOI. Please advise on this urgent request. Thanks.
| Field | Original Value | New Value |
|---|---|---|
| Environment | Production [ 10005 ] | |
| Issue Type | Task [ 3 ] | Support Activity [ 10301 ] |
| Key |
|
|
| Project | WORKTERRA-CT [ 10800 ] | WORKTERRA [ 10000 ] |
| Status | To Do [ 10000 ] | Open [ 1 ] |
| Support Task Type | Data Correction [ 11203 ] | |
| Workflow | CT: Task Management Workflow [ 30519 ] | WT_Support [ 30534 ] |
| Assignee | Vijay Siddha [ vijays ] |
| Assignee | Vijay Siddha [ vijays ] | Avnish Yadav [ avnish.yadav ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Traci Simpson [ traci.simpson@ebsbenefits.com ] |
| Assignee | Traci Simpson [ traci.simpson@ebsbenefits.com ] | Avnish Yadav [ avnish.yadav ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Lorena Nava [ lorena.nava@ebsbenefits.com ] |
| Attachment | Pending EOI List Five Guys 1.17.1729542_3971.xls [ 37637 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Assignee | Lorena Nava [ lorena.nava@ebsbenefits.com ] | Avnish Yadav [ avnish.yadav ] |
| Attachment | Pending EOI List Five Guys.xls [ 37710 ] |
| Attachment | Pending EOI List Five Guys.xls [ 37710 ] |
| Attachment | Pending EOI List Five Guys.zip [ 37713 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Lorena Nava [ lorena.nava@ebsbenefits.com ] |
| Assignee | Lorena Nava [ lorena.nava@ebsbenefits.com ] | Avnish Yadav [ avnish.yadav ] |
| Attachment | image001.jpg [ 37821 ] | |
| Attachment | image002.jpg [ 37822 ] | |
| Attachment | image003.png [ 37823 ] | |
| Attachment | image004.png [ 37824 ] | |
| Attachment | image005.jpg [ 37825 ] | |
| Attachment | image006.jpg [ 37826 ] | |
| Attachment | image007.jpg [ 37827 ] | |
| Attachment | image009.png [ 37828 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Status | In Progress [ 3 ] | Waiting for Customer Input [ 10500 ] |
| Assignee | Avnish Yadav [ avnish.yadav ] | Lorena Nava [ lorena.nava@ebsbenefits.com ] |
| Assignee | Lorena Nava [ lorena.nava@ebsbenefits.com ] | Traci Simpson [ traci.simpson@ebsbenefits.com ] |
| Assignee | Traci Simpson [ traci.simpson@ebsbenefits.com ] | Jennifer Fernandes [ jjsassy99 ] |
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
| Remaining Estimate | 24h [ 86400 ] | |
| Original Estimate | 24h [ 86400 ] |
| Remaining Estimate | 24h [ 86400 ] | 16h [ 57600 ] |
| Time Spent | 8h [ 28800 ] | |
| Worklog Id | 21914 [ 21914 ] |
| Remaining Estimate | 16h [ 57600 ] | 8h [ 28800 ] |
| Time Spent | 8h [ 28800 ] | 16h [ 57600 ] |
| Worklog Id | 21915 [ 21915 ] |
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
| Resolution | Unresolved [ 10200 ] | |
| Status | In Progress [ 3 ] | Closed [ 6 ] |
| Resolution | Unresolved [ 10200 ] | |
| Status | Closed [ 6 ] | Reopened [ 4 ] |
| Resolution | Done [ 10000 ] | |
| Status | Reopened [ 4 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
