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Type:
Support Activity
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Status: Resolved
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:
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Support Task Type:Data Correction
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Environment:Production
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Reported by:Client
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Company:City of Bellevue
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Module:BenAdmin - Enrollment
The system is calculating the smoker rate for spouse at $3.66. Should be $1.86 for $20,000 for age 36 spouse smoker.
Employee Name: A. Kinney
Hi @suraj,
We have verified data from back end for mentioned employee.Data for 'Does your spouse or your domestic partner use tobacco product' field is inserted through general mode irrespective of page id on which field is present.
That is causing issue while calculating rates .Can you please look into this today as client is having call today?
CC:SatyaJaideep VinchurkarUmesh KadamJyoti Mayne
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi @suraj,
We have verified data from back end for mentioned employee.Data for 'Does your spouse or your domestic partner use tobacco product' field is inserted through general mode irrespective of page id on which field is present.
That is causing issue while calculating rates .Can you please look into this today as client is having call today?
CC: Satya Jaideep Vinchurkar Umesh Kadam Jyoti Mayne
Thanks,
Sheetal Bodhale
Hi Debbie Kulling,
We have corrected the affected employees data.
Suraj Sokasane:Please share the root cause for the same.
CC:Satya
Thanks,
Sheetal Bodhale
Sheetal Bodhale (Inactive)
added a comment - Hi Debbie Kulling ,
We have corrected the affected employees data.
Suraj Sokasane :Please share the root cause for the same.
CC: Satya
Thanks,
Sheetal Bodhale Hi Debbie Kulling,
As per our primary analysis, the issue occurred during the correction under WT-5153.
We are investigating more on this and let you know the final root cause tomorrow EOD.
As per comment above, this occurred due to correction under WT-5153.
Hi Debbie Kulling,
We are working on it.We will update you on this till Monday EOD.
CC:Satya
Thanks,
Sheetal Bodhale