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  1. WORKTERRA
  2. WT-8243

ACA 2017 eSubmission - City of Santa Rosa

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: ACA
    • Labels:
      None
    • Support Task Type:
      ACA IRS Submission
    • Reported by:
      Support
    • Company:
      City of Santa Rosa
    • Module:
      ACA - 2017

      Attachments

        Activity

        Hide
        jennifer.leugers Jennifer Leugers added a comment - - edited

        Hi all - not having any luck in running the file for Santa Rosa (we had to run new forms after we corrected the issue in the internal validation of the IRS XML). Please run. Thanks!

        We are also having the issue where the file completes the run and then tells us "no records found". Then we run it from another machine and it runs fine. Please look into what might be causing that as well. Thanks!

        Show
        jennifer.leugers Jennifer Leugers added a comment - - edited Hi all - not having any luck in running the file for Santa Rosa (we had to run new forms after we corrected the issue in the internal validation of the IRS XML). Please run. Thanks! We are also having the issue where the file completes the run and then tells us "no records found". Then we run it from another machine and it runs fine. Please look into what might be causing that as well. Thanks!
        Hide
        kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited

        Hi Jennifer Leugers,

        This issue is machine specific as we are observing the same issue on our side, on some of the machines while running 1095C leads to fork multiple request for the same run and causes increase in the CPU usage. Due to this behavior we have deployed code on production to lock the report run after first run starts and next time if you see 'No records found' then one of the process is already working in background and after some time your run will be available for download. The lock is released when the run is available for download.

        We have finalized the latest run of 1095C, re-run the 1094C report and finalized it and then processed verify submission data which generated valid XML file. The file is available for download.

        Let us know you if need any help.

        CC - Nandkumar Prabhakar Karlekar Revansiddha Gaur Smita Pawar

        Show
        kumar.chhajed Kumar Chhajed (Inactive) added a comment - - edited Hi Jennifer Leugers , This issue is machine specific as we are observing the same issue on our side, on some of the machines while running 1095C leads to fork multiple request for the same run and causes increase in the CPU usage. Due to this behavior we have deployed code on production to lock the report run after first run starts and next time if you see 'No records found' then one of the process is already working in background and after some time your run will be available for download. The lock is released when the run is available for download. We have finalized the latest run of 1095C, re-run the 1094C report and finalized it and then processed verify submission data which generated valid XML file. The file is available for download. Let us know you if need any help. CC - Nandkumar Prabhakar Karlekar Revansiddha Gaur Smita Pawar
        Hide
        nandkumar Nandkumar Prabhakar Karlekar (Inactive) added a comment -

        Hello,
        Feel free to reopen in case any further action required on this. Thank you.

        Show
        nandkumar Nandkumar Prabhakar Karlekar (Inactive) added a comment - Hello, Feel free to reopen in case any further action required on this. Thank you.

          People

          Assignee:
          jennifer.leugers Jennifer Leugers
          Reporter:
          kumar.chhajed Kumar Chhajed (Inactive)
          Account Executive:
          Jennifer Leugers
          QA:
          Mahendra Mungase (Inactive)
          Votes:
          0 Vote for this issue
          Watchers:
          5 Start watching this issue

            Dates

            Created:
            Updated:
            Resolved:

              Time Tracking

              Estimated:
              Original Estimate - 24h
              24h
              Remaining:
              Time Spent - 1h Remaining Estimate - 23h
              23h
              Logged:
              Time Spent - 1h Remaining Estimate - 23h
              1h