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  1. WORKTERRA
  2. WT-8649

Onboard - W4 Not saving info

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Critical
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Environment:
      Production
    • Bug Severity:
      Medium
    • Module:
      OnBoard
    • Reported by:
      Client
    • Item State:
      Production Complete
    • Issue Importance:
      Q1

      Description

      Hello,

      There are 2 new employees who had incomplete W4's. The information for "Withholding Category" and "Total number of withholding allowances" are blank. Onboard tour shows that the tour was 100% completed. When viewing the form, these 2 fields are marked as mandatory fields.

      Employees:
      Craig Guenther (W4 was corrected by employer today)
      Michael Suttle (Employer is connecting with employee to update)

      Client is live and actively entering new employees so this fix is priority. Since we have other clients who will also be using Onboard, please be sure to correct for the module and not the client.

      Thank you,

      Veronica Blanco

      CC: Abhay Patil, Amannda Johnson

        Attachments

        1. MandatoryMissing.jpg
          MandatoryMissing.jpg
          251 kB
        2. Prod-1.png
          Prod-1.png
          313 kB
        3. Prod-3.png
          Prod-3.png
          223 kB
        4. TourComplete.jpg
          TourComplete.jpg
          203 kB
        5. WT-8649_W4 issue.wrf
          8.73 MB

          Activity

          Transition Time In Source Status Execution Times
          Rakesh Roy (Inactive) made transition -
          Open In Development
          9d 10h 22m 1
          Mahendra Mungase (Inactive) made transition -
          In Development In LB Testing
          32s 2
          Mahendra Mungase (Inactive) made transition -
          In LB Testing Stage Testing
          7h 10m 2
          Mahendra Mungase (Inactive) made transition -
          Stage Testing In Production Testing
          22s 2
          Mahendra Mungase (Inactive) made transition -
          In Production Testing Production Complete
          15s 2
          Rakesh Roy (Inactive) made transition -
          Production Complete Closed
          341d 58m 2
          Prashant Samal (Inactive) made transition -
          Closed Reopen in Production
          21h 25m 2
          Prashant Samal (Inactive) made transition -
          Reopen in Production In Development
          55s 2
          Prashant Samal (Inactive) made transition -
          In Development Rejected
          1m 6s 1

            People

            Assignee:
            veronica.blanco Veronica Blanco (Inactive)
            Reporter:
            veronica.blanco Veronica Blanco (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Pre-Prod Due Date:
              Production Due Date:

                Time Tracking

                Estimated:
                Original Estimate - 1h Original Estimate - 1h
                1h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 22.75h
                22.75h