WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8744

Michael Best- Error in pulling Report

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - Report
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Unable to pull report for client, received error message see attached

        Attachments

        1. image-2017-03-06-09-21-48-208.png
          100 kB
          Michelle Parker
        2. image-2017-03-06-09-21-57-748.png
          49 kB
          Michelle Parker

          Issue Links

          is cloned by

          Bug - A problem which impairs or prevents the functions of the product. WT-8852 Michael Best- Error in pulling Report issue

          • Critical - This problem will block progress.
          • Production Complete

            Activity

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            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - - edited

            Hi Michelle Parker,

            Below are 3Cs :-
            Concern :- Error in pulling Report
            Cause :- The field selected 'No. of working hours per day' is not in use so this is creating incorrect database query, which is resulting to error in generating report.
            Correction :- Please deselect this field. We will check how we can remove this field so that it will not appear for selection.

            Show
            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - - edited Hi Michelle Parker , Below are 3Cs :- Concern :- Error in pulling Report Cause :- The field selected 'No. of working hours per day' is not in use so this is creating incorrect database query, which is resulting to error in generating report. Correction :- Please deselect this field. We will check how we can remove this field so that it will not appear for selection.
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            rakeshr Rakesh Roy (Inactive) added a comment -

            Prasanna Karlekar Please update comment.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Prasanna Karlekar Please update comment.
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            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Michelle Parker,

            As mentioned in comments from Jyoti A., as of now this needs to be fixed by customization. We have to deselect the field "No. of working hours per day" from Selected Field List.
            To remove this field so that it will not appear in selection, we have created WT-8852.

            Thank you!

            cc: Satya, Jyoti Agrawal

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Michelle Parker , As mentioned in comments from Jyoti A., as of now this needs to be fixed by customization. We have to deselect the field "No. of working hours per day" from Selected Field List. To remove this field so that it will not appear in selection, we have created WT-8852 . Thank you! cc: Satya , Jyoti Agrawal

              People

              Assignee:
              michelle.parker Michelle Parker (Inactive)
              Reporter:
              michelle.parker Michelle Parker (Inactive)
              Account Executive:
              Michelle Parker (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

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