WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-8744

Michael Best- Error in pulling Report

    Details

    • Type: Support Activity
    • Status: Resolved
    • Priority: Critical
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Support Task Type:
      Configuration
    • Environment:
      Production
    • Reported by:
      Client
    • Module:
      BenAdmin - Report
    • Issue Importance:
      Must Have
    • Severity:
      Simple

      Description

      Unable to pull report for client, received error message see attached

        Attachments

        1. image-2017-03-06-09-21-48-208.png
          100 kB
          Michelle Parker
        2. image-2017-03-06-09-21-57-748.png
          49 kB
          Michelle Parker

          Issue Links

          is cloned by

          Bug - A problem which impairs or prevents the functions of the product. WT-8852 Michael Best- Error in pulling Report issue

          • Critical - This problem will block progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            michelle.parker Michelle Parker (Inactive) created issue -
            prasanna Prasanna Karlekar (Inactive) made changes -
            Field Original Value New Value
            Assignee Vijay Siddha [ vijays ] Jyoti Agrawal [ jyoti.agrawal ]
            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 07/Mar/17 02:30 PM
            • Time Spent:
              2h
               

              Analysis,discussion

            Hide
            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - - edited

            Hi Michelle Parker,

            Below are 3Cs :-
            Concern :- Error in pulling Report
            Cause :- The field selected 'No. of working hours per day' is not in use so this is creating incorrect database query, which is resulting to error in generating report.
            Correction :- Please deselect this field. We will check how we can remove this field so that it will not appear for selection.

            Show
            jyoti.agrawal Jyoti Agrawal (Inactive) added a comment - - edited Hi Michelle Parker , Below are 3Cs :- Concern :- Error in pulling Report Cause :- The field selected 'No. of working hours per day' is not in use so this is creating incorrect database query, which is resulting to error in generating report. Correction :- Please deselect this field. We will check how we can remove this field so that it will not appear for selection.
            jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
            Assignee Jyoti Agrawal [ jyoti.agrawal ] Michelle Parker [ michelle.parker ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Status Open [ 1 ] In Development [ 10007 ]
            prasanna Prasanna Karlekar (Inactive) made changes -
            Remaining Estimate 0h [ 0 ]
            Time Spent 0.25h [ 900 ]
            Worklog Id 29812 [ 29812 ]
            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 09/Mar/17 03:00 AM
            • Time Spent:
              0.25h
               

              Discussion on JIRA update.

            jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
            Time Spent 0.25h [ 900 ] 2.25h [ 8100 ]
            Worklog Id 30101 [ 30101 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Issue Type Bug [ 1 ] Support Activity [ 10301 ]
            Status In Development [ 10007 ] Open [ 1 ]
            Support Task Type Customization [ 11204 ]
            Workflow WT_Defects [ 33922 ] WT_Support [ 34526 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Link This issue is cloned by WT-8852 [ WT-8852 ]
            rakeshr Rakesh Roy (Inactive) made changes -
            Resolution Done [ 10000 ]
            Status Open [ 1 ] Resolved [ 5 ]
            Hide
            Permalink
            rakeshr Rakesh Roy (Inactive) added a comment -

            Prasanna Karlekar Please update comment.

            Show
            rakeshr Rakesh Roy (Inactive) added a comment - Prasanna Karlekar Please update comment.
            Hide
            Permalink
            prasanna Prasanna Karlekar (Inactive) added a comment -

            Hi Michelle Parker,

            As mentioned in comments from Jyoti A., as of now this needs to be fixed by customization. We have to deselect the field "No. of working hours per day" from Selected Field List.
            To remove this field so that it will not appear in selection, we have created WT-8852.

            Thank you!

            cc: Satya, Jyoti Agrawal

            Show
            prasanna Prasanna Karlekar (Inactive) added a comment - Hi Michelle Parker , As mentioned in comments from Jyoti A., as of now this needs to be fixed by customization. We have to deselect the field "No. of working hours per day" from Selected Field List. To remove this field so that it will not appear in selection, we have created WT-8852 . Thank you! cc: Satya , Jyoti Agrawal
            prasanna Prasanna Karlekar (Inactive) made changes -
            Time Spent 2.25h [ 8100 ] 2.5h [ 9000 ]
            Worklog Id 30824 [ 30824 ]
            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 14/Mar/17 11:30 PM
            • Time Spent:
              0.25h
               

              Discussion
              Status update

            satyap Satya made changes -
            Environment_New Production [ 18442 ]
            Transition Time In Source Status Execution Times
            Prasanna Karlekar (Inactive) made transition -
            Open In Development
            		1d 21h 33m 1
            Rakesh Roy (Inactive) made transition -
            In Development Open
            		5d 19h 11m 1
            Rakesh Roy (Inactive) made transition -
            Open Resolved
            		1m 52s 1

              People

              Assignee:
              michelle.parker Michelle Parker (Inactive)
              Reporter:
              michelle.parker Michelle Parker (Inactive)
              Account Executive:
              Michelle Parker (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:

                  Time Tracking

                  Estimated:
                  Original Estimate - Not Specified
                  Not Specified
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 2.5h
                  2.5h