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  1. WORKTERRA
  2. WT-8784

Voluntary STD Rate not calculating correctly on payroll file

    Details

    • Type: Bug
    • Status: Production Complete
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: None
    • Labels:
    • Environment:
      Production
    • Module:
      Exchange
    • Reported by:
      Client
    • Company:
      Five Guys
    • Item State:
      Production Complete - Closed

      Description

      Not sure why this rate is not calculating correctly. See attached employees impacted.
      Client is on WT Exchange platform.

      Thanks,
      Alita Henderson
      Lorena.Nava@ebsbenefits.com

        Attachments

        1. Exchange Data Correction.png
          Exchange Data Correction.png
          157 kB
        2. Exchange Data Correction.png
          Exchange Data Correction.png
          157 kB
        3. image-2017-03-08-09-23-36-253.png
          image-2017-03-08-09-23-36-253.png
          64 kB
        4. Matwale McKenzie_ViewHistory.png
          Matwale McKenzie_ViewHistory.png
          173 kB
        5. screenshot-1.png
          screenshot-1.png
          63 kB
        6. screenshot-2.png
          screenshot-2.png
          62 kB
        7. screenshot-3.png
          screenshot-3.png
          24 kB
        8. When GI Applied.png
          When GI Applied.png
          47 kB

          Activity

          Hide
          alankar.chavan Alankar Chavan (Inactive) added a comment -

          Hello Lorena.Nava@ebsbenefits.com,

          The fix is deployed and tested on production (scenarios tested are mentioned in above comments)
          Respective data correction is also done and tested for Kelvin Garden and Sherry McKee

          Please review at your end and if everything working as per your expectations - you may clse this JIRA

          CC - Rakesh Roy Prasad Pise Jyoti Mayne Vinanti Yadav

          Show
          alankar.chavan Alankar Chavan (Inactive) added a comment - Hello Lorena.Nava@ebsbenefits.com , The fix is deployed and tested on production (scenarios tested are mentioned in above comments) Respective data correction is also done and tested for Kelvin Garden and Sherry McKee Please review at your end and if everything working as per your expectations - you may clse this JIRA CC - Rakesh Roy Prasad Pise Jyoti Mayne Vinanti Yadav
          Hide
          darryn.carter darryn.carter added a comment -

          Hello Dev

          Alankar Chavan please review Justin Lawless record for Voluntary Short Term Disability

          Show
          darryn.carter darryn.carter added a comment - Hello Dev Alankar Chavan please review Justin Lawless record for Voluntary Short Term Disability
          Hide
          alankar.chavan Alankar Chavan (Inactive) added a comment -

          Hello Vinanti Yadav,

          Please look at Justin Lawless's enrollment record for Voluntary Short Term Disability

          The same issue seems to be with this employee as that of Kelvin Garden and Sherry McKee.

          Can you correct his data ?

          Along with this, can you also scan over the company to find out all employee facing the same problem ? We can correct their data collectively.

          Please update the details / queries to client needed for data correction.

          CC - Prasad Pise Rakesh Roy Jyoti Mayne

          Show
          alankar.chavan Alankar Chavan (Inactive) added a comment - Hello Vinanti Yadav , Please look at Justin Lawless's enrollment record for Voluntary Short Term Disability The same issue seems to be with this employee as that of Kelvin Garden and Sherry McKee. Can you correct his data ? Along with this, can you also scan over the company to find out all employee facing the same problem ? We can correct their data collectively. Please update the details / queries to client needed for data correction. CC - Prasad Pise Rakesh Roy Jyoti Mayne
          Hide
          alitahen Alita Henderson (Inactive) added a comment -

          Attached the latest client inquiry on this issue, as of 4/4/2017.

          Please advise on status of resolution for this item.
          Thank you.
          Alita Henderson
          Lorena.Nava@ebsbenefits.com

          Show
          alitahen Alita Henderson (Inactive) added a comment - Attached the latest client inquiry on this issue, as of 4/4/2017. Please advise on status of resolution for this item. Thank you. Alita Henderson Lorena.Nava@ebsbenefits.com
          Hide
          vinanti.yadav Vinanti Yadav (Inactive) added a comment -

          Hello Alita Henderson,

          Please find below details:

          Code fix for this issue was deployed on 3/23/2017 on production.

          But for EE 'Justin Lawless' enrollment was done on 3/20/2017.

          We have scanned all employees and found only reported employee having this issue and corrected his enrollment and rate data.

          Thanks & Regards,
          Vinanti R. Yadav

          CC : darryn.carter, Jyoti Mayne, Alankar Chavan

          Show
          vinanti.yadav Vinanti Yadav (Inactive) added a comment - Hello Alita Henderson , Please find below details: Code fix for this issue was deployed on 3/23/2017 on production. But for EE 'Justin Lawless' enrollment was done on 3/20/2017. We have scanned all employees and found only reported employee having this issue and corrected his enrollment and rate data. Thanks & Regards, Vinanti R. Yadav CC : darryn.carter , Jyoti Mayne , Alankar Chavan

            People

            Assignee:
            alitahen Alita Henderson (Inactive)
            Reporter:
            alitahen Alita Henderson (Inactive)
            Developer:
            Vinanti Yadav (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            7 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:
              Dev Due Date:
              Code Review Date:

                Time Tracking

                Estimated:
                Original Estimate - 40h Original Estimate - 40h
                40h
                Remaining:
                Remaining Estimate - 0h
                0h
                Logged:
                Time Spent - 40.54h
                40.54h