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Type:
Support Activity
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Status: Closed
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Priority:
Medium
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Resolution: Done
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Affects Version/s: None
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Fix Version/s: None
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Component/s: None
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Labels:None
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Support Task Type:Query Resolution
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Reported by:Support
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Module:OnBoard
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Issue Importance:Q2
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Severity:Simple
Employee Daniel Basher completed the Onboarding tour and we are unable to review his signed forms. When viewing Additional Forms under Employee Home, the admin can normally can click on each form and confirm signature and data. When doing that with this employee, there is no data or signature in the forms. The Seattle WC Policy is mandatory and must be completed and signed in order to complete the tour.
We can usually view the form in view history however, there is not a view history in Onboarding.
| Field | Original Value | New Value |
|---|---|---|
| Module | Parent values: BenAdmin(10100) | Parent values: OnBoard(10101) |
| Assignee | Vijay Siddha [ vijays ] | Hrishikesh Deshpande [ hrishikesh.deshpande ] |
| Status | Open [ 1 ] | In Progress [ 3 ] |
Thank you
| Assignee | Hrishikesh Deshpande [ hrishikesh.deshpande ] | Rajendra Joshi [ rajendraj ] |
Rajendra Joshi (Inactive)
made changes -
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Status | In Progress [ 3 ] | Open [ 1 ] |
| Support Task Type | Data Correction [ 11203 ] | |
| Workflow | WT_Support [ 39439 ] | WT_Defects [ 39680 ] |
Hi Traci Simpson,
I have verified above reported issue and found that this is a bug. I am assigning it to development team.
With Best Regards
Rajendra Joshi
Rajendra Joshi (Inactive)
added a comment - Hi Traci Simpson ,
I have verified above reported issue and found that this is a bug. I am assigning it to development team.
With Best Regards
Rajendra Joshi
Verified on Production using restored company Long for HSPL. Above issue is reproduced. Though employee save the form 'Seattle WC Policy ' in Long Onboarding Tour 2, saved data such as signature do not reflect in Partner login while managing employee.
Rajendra Joshi (Inactive)
added a comment - Verified on Production using restored company Long for HSPL. Above issue is reproduced. Though employee save the form 'Seattle WC Policy ' in Long Onboarding Tour 2, saved data such as signature do not reflect in Partner login while managing employee. Rajendra Joshi (Inactive)
made changes -
| Assignee | Rajendra Joshi [ rajendraj ] | Swapnil Pandhare [ swapnil.pandhare ] |
Rajendra Joshi (Inactive)
made changes -
| Issue Importance | Q2 [ 14901 ] | |
| Remaining Estimate | 1h [ 3600 ] | |
| Original Estimate | 1h [ 3600 ] |
Rajendra Joshi (Inactive)
made changes -
| Remaining Estimate | 1h [ 3600 ] | 0h [ 0 ] |
| Time Spent | 1.25h [ 4500 ] | |
| Worklog Id | 39585 [ 39585 ] |
As discussed , please check with New hire policy and reply accordingly.
Thanks,
Swapnil P.
| Assignee | Swapnil Pandhare [ swapnil.pandhare ] | Rajendra Joshi [ rajendraj ] |
Rajendra Joshi (Inactive)
logged work - 20/Apr/17 11:15 AM -
- Time Spent:
- 0.5h
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Further discussion and analysis after testing
Hi Traci Simpson,
As per present implementation, Additional form will be saved if some mode such as New Hire, OE, QE is set. In company long, there is no mode set, due to which, this issue is produced. I have verified on restored Long for HSPL that, if New Hire mode is set, form data is saved in employee tour.
Please refer to JIRA NF-221 for further information and let us know if any query.
With Best Regards
Rajendra Joshi
Rajendra Joshi (Inactive)
added a comment - Hi Traci Simpson ,
As per present implementation, Additional form will be saved if some mode such as New Hire, OE, QE is set. In company long, there is no mode set, due to which, this issue is produced. I have verified on restored Long for HSPL that, if New Hire mode is set, form data is saved in employee tour.
Please refer to JIRA NF-221 for further information and let us know if any query.
With Best Regards
Rajendra Joshi
CC: Swapnil Pandhare , Hrishikesh Deshpande Rajendra Joshi (Inactive)
made changes -
| Assignee | Rajendra Joshi [ rajendraj ] | Traci Simpson [ traci.simpson@ebsbenefits.com ] |
Rajendra Joshi (Inactive)
made changes -
| Time Spent | 1.25h [ 4500 ] | 1.75h [ 6300 ] |
| Worklog Id | 39621 [ 39621 ] |
| Issue Type | Bug [ 1 ] | Support Activity [ 10301 ] |
| Support Task Type | Query Resolution [ 11205 ] | |
| Workflow | WT_Defects [ 39680 ] | WT_Support [ 40718 ] |
Traci Simpson Closing this and for any further query related to this re-open it and assign to us.
| Resolution | Done [ 10000 ] | |
| Status | Open [ 1 ] | Resolved [ 5 ] |
| Status | Resolved [ 5 ] | Closed [ 6 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
13h 45m | 1 |
Rajendra Joshi (Inactive)
made transition
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|
1d 17h 40m | 1 |
|
15d 2h 9m | 1 |
|
38d 12h 55m | 1 |
Hi Traci Simpson,
We are checking this. We will update you tomorrow.
Thanks,
Hrishikesh.