WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9403

Onboard Notifications Inquiry

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Support Task Type:
      BOSS Setup
    • Reported by:
      Support
    • Module:
      OnBoard
    • Severity:
      Simple

      Description

      Hello,

      I noticed that we now have several email templates for Onboard notifications. Can you please tell me if these are currently working? If not, is there a golive date for these?

      Tour Completion Notification
      Additional form change notification
      Tour Assignment Notification
      Tour Reminder Notification
      Tour Cancellation Notification

      Will each of these be sent to all Client Admins? Or will only the Client Admins only with Onboard permissions receive these?

      Thank you in advance for the clarification.

      Veronica Blanco

      CC: Amannda Johnson, Kristi Smith

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          6 older comments
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          mandark Mandar Kulkarni (Inactive) added a comment -

          Hi Rajendra Joshi / Mahendra Mungase,
          Could you please share updates on this one? If no action is required for now, please update the status accordingly. Thanks.

          ---------------------------------
          CC: Vijay Siddha, Satya

          Show
          mandark Mandar Kulkarni (Inactive) added a comment - Hi Rajendra Joshi / Mahendra Mungase , Could you please share updates on this one? If no action is required for now, please update the status accordingly. Thanks. --------------------------------- CC: Vijay Siddha , Satya
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          mahendra.mungase Mahendra Mungase (Inactive) added a comment -

          Hi Veronica Blanco

          Below template is working on production.

          Tour Completion Notification
          Additional form change notification
          Tour Assignment Notification
          Tour Reminder Notification
          Tour Cancellation Notification

          For more information , please go through comments added by us.

          Please let me know for more information

          Thanks
          Mahendra

          Show
          mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Veronica Blanco Below template is working on production. Tour Completion Notification Additional form change notification Tour Assignment Notification Tour Reminder Notification Tour Cancellation Notification For more information , please go through comments added by us. Please let me know for more information Thanks Mahendra
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          amjohnson Amannda Johnson added a comment -

          Tour Completion Notification - questions

          1. Is there a way to have the Tour Completion Notification emails go out to the BCC/CC emails addresses ONLY if certain employees finish the tour? For example if employee who has a Class value of X completed a tour then the email addresses on the BCC/CC section get a copy of the email whereas if an employee who has a Class value of Y completes the tour the email addresses on the BCC/CC don't get the email?

          2. Can different Tour Completion Notification be setup this way the text on the email that is sent out is different? For example Class value X has certain email text and Class value Y has different email text.

          Show
          amjohnson Amannda Johnson added a comment - Tour Completion Notification - questions 1. Is there a way to have the Tour Completion Notification emails go out to the BCC/CC emails addresses ONLY if certain employees finish the tour? For example if employee who has a Class value of X completed a tour then the email addresses on the BCC/CC section get a copy of the email whereas if an employee who has a Class value of Y completes the tour the email addresses on the BCC/CC don't get the email? 2. Can different Tour Completion Notification be setup this way the text on the email that is sent out is different? For example Class value X has certain email text and Class value Y has different email text.
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          rajendraj Rajendra Joshi (Inactive) added a comment -

          Hi Amannda Johnson,
          In existing implementation, there is no provision to send Tour Completion Notification emails only to BCC or CC email address as employee from certain class finish tour. Also, there is no facility to set email message text for specific employee class.

          Please note that provision to select employee classes is available only in E-mail Broadcast and not in Email message format.

          With Best Regards
          Rajendra Joshi

          CC: Hrishikesh Deshpande, Swapnil Pandhare

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Hi Amannda Johnson , In existing implementation, there is no provision to send Tour Completion Notification emails only to BCC or CC email address as employee from certain class finish tour. Also, there is no facility to set email message text for specific employee class. Please note that provision to select employee classes is available only in E-mail Broadcast and not in Email message format. With Best Regards Rajendra Joshi CC: Hrishikesh Deshpande , Swapnil Pandhare
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          mandark Mandar Kulkarni (Inactive) added a comment -

          Hello All,
          I am marking this ticket as closed, feel free to reopen in case there is any further action required. Thanks.

          -------------------------------------------------------
          CC: Vijay Siddha, Satya, Jaideep Vinchurkar

          Show
          mandark Mandar Kulkarni (Inactive) added a comment - Hello All, I am marking this ticket as closed, feel free to reopen in case there is any further action required. Thanks. ------------------------------------------------------- CC: Vijay Siddha , Satya , Jaideep Vinchurkar

            People

            Assignee:
            veronica.blanco Veronica Blanco (Inactive)
            Reporter:
            veronica.blanco Veronica Blanco (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

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              Updated:
              Resolved:

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