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  1. WORKTERRA
  2. WT-9403

Onboard Notifications Inquiry

    Details

    • Type: Support Activity
    • Status: Closed
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Support Task Type:
      BOSS Setup
    • Reported by:
      Support
    • Module:
      OnBoard
    • Severity:
      Simple

      Description

      Hello,

      I noticed that we now have several email templates for Onboard notifications. Can you please tell me if these are currently working? If not, is there a golive date for these?

      Tour Completion Notification
      Additional form change notification
      Tour Assignment Notification
      Tour Reminder Notification
      Tour Cancellation Notification

      Will each of these be sent to all Client Admins? Or will only the Client Admins only with Onboard permissions receive these?

      Thank you in advance for the clarification.

      Veronica Blanco

      CC: Amannda Johnson, Kristi Smith

        Attachments

          Activity

          veronica.blanco Veronica Blanco (Inactive) created issue -
          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          Rajendra Joshi Please update on Tour Completion Notification
          Additional form change notification

          Mahendra Mungase & Kunal Kedari Please update on Tour Assignment Notification
          Tour Reminder Notification
          Tour Cancellation Notification

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - Rajendra Joshi Please update on Tour Completion Notification Additional form change notification Mahendra Mungase & Kunal Kedari Please update on Tour Assignment Notification Tour Reminder Notification Tour Cancellation Notification
          swapnil.pandhare Swapnil Pandhare (Inactive) made changes -
          Field Original Value New Value
          Assignee Swapnil Pandhare [ swapnil.pandhare ] Rajendra Joshi [ rajendraj ]
          Hide
          kunal.kedari Kunal Kedari (Inactive) added a comment - - edited

          Hi Swapnil Pandhare & Rajendra Joshi,

          We have checked below email templates on Stage and received email notifications for each of them

          Tour Assignment Notification
          Steps for When and How this email get triggered -
          a] Login to the application as a admin.
          b] Navigate to Onboard module.
          c] From left navigation menu navigate to Employee Administration>Manage Onboard Status.
          d] Mouse hover any employee record and click on "Assign Tours" link.
          e] Select a respective tour and click on "Assign Tour" button.
          d] Email will be received by employee stating "XYZ" tour is assigned to him.

          Tour Reminder Notification
          Steps for When and How this email get triggered -
          a] Login to the application as a admin.
          b] Navigate to Onboard module.
          c] From left navigation menu navigate to Employee Administration>Manage Onboard Status.
          d] Mouse hover any employee record and click on "Reminder" link.
          e] Click on the "OK" button of confirmation message.
          d] Reminder email will be received by employee stating end date for "XYZ" tour is fast approaching and need to complete it before end date.

          Tour Cancellation Notification
          Steps for When and How this email get triggered -
          a] Login to the application as a admin.
          b] Navigate to Onboard module.
          c] From left navigation menu navigate to Employee Administration>Manage Onboard Status.
          d] Mouse hover any employee record and click on "Cancel Tour" link.
          e] Click on the "OK" button of confirmation message.
          d] Email will be received by employee stating the tour is cancelled by admin and you are no longer able to access it.

          Cc: Mahendra Mungase, Prasad Pise

          Show
          kunal.kedari Kunal Kedari (Inactive) added a comment - - edited Hi Swapnil Pandhare & Rajendra Joshi , We have checked below email templates on Stage and received email notifications for each of them Tour Assignment Notification Steps for When and How this email get triggered - a] Login to the application as a admin. b] Navigate to Onboard module. c] From left navigation menu navigate to Employee Administration>Manage Onboard Status. d] Mouse hover any employee record and click on "Assign Tours" link. e] Select a respective tour and click on "Assign Tour" button. d] Email will be received by employee stating "XYZ" tour is assigned to him. Tour Reminder Notification Steps for When and How this email get triggered - a] Login to the application as a admin. b] Navigate to Onboard module. c] From left navigation menu navigate to Employee Administration>Manage Onboard Status. d] Mouse hover any employee record and click on "Reminder" link. e] Click on the "OK" button of confirmation message. d] Reminder email will be received by employee stating end date for "XYZ" tour is fast approaching and need to complete it before end date. Tour Cancellation Notification Steps for When and How this email get triggered - a] Login to the application as a admin. b] Navigate to Onboard module. c] From left navigation menu navigate to Employee Administration>Manage Onboard Status. d] Mouse hover any employee record and click on "Cancel Tour" link. e] Click on the "OK" button of confirmation message. d] Email will be received by employee stating the tour is cancelled by admin and you are no longer able to access it. Cc: Mahendra Mungase , Prasad Pise
          rajendraj Rajendra Joshi (Inactive) logged work - 05/May/17 12:28 PM
          • Time Spent:
            2.5h
             
            <No comment>
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          *Tour Completion Notification *
          Steps for When and How this email get triggered -
          1. In Partner login, On E-mail Message Format Screen, Select Message Category as 'Tour Completion Notification' and E-mail Message Format Status as 'Enabled'.
          2. Set all the fields like CC, BCC, Subject, Message. Add Admin email in CC. Save these settings.
          3. Create onBoard Tours.
          4. Make sure that in Company Information >> System Settings >> Receive Email Notification is set to 'Yes'
          5. Create a new hire employee. and in this employee login, complete the tours.
          6. Admin will recived E-mail Message as per settings done above.

          Additional Form Change Notification
          Steps for When and How this email get triggered -
          1. In Partner login, On E-mail Message Format Screen, Select Message Category, as 'Additional Form Change Notification' and E-mail Message Format Status as 'Enabled'.
          2. Set all the fields like CC, BCC, Subject, Message. Add Admin email in CC. Save these settings.
          3. Create Additional forms and include in onBoard Tours.
          4. Make sure that in Company Information >> System Settings >> Receive Email Notification is set to 'Yes'
          5. Create a new hire employee. and in this employee login, complete the tours.
          6. In Employee login, in menu, select additional form and modify some of these and save.
          7. Admin will recived E-mail Message as per settings done above.

          CC : Swapnil Pandhare

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - *Tour Completion Notification * Steps for When and How this email get triggered - 1. In Partner login, On E-mail Message Format Screen, Select Message Category as 'Tour Completion Notification' and E-mail Message Format Status as 'Enabled'. 2. Set all the fields like CC, BCC, Subject, Message. Add Admin email in CC. Save these settings. 3. Create onBoard Tours. 4. Make sure that in Company Information >> System Settings >> Receive Email Notification is set to 'Yes' 5. Create a new hire employee. and in this employee login, complete the tours. 6. Admin will recived E-mail Message as per settings done above. Additional Form Change Notification Steps for When and How this email get triggered - 1. In Partner login, On E-mail Message Format Screen, Select Message Category, as 'Additional Form Change Notification' and E-mail Message Format Status as 'Enabled'. 2. Set all the fields like CC, BCC, Subject, Message. Add Admin email in CC. Save these settings. 3. Create Additional forms and include in onBoard Tours. 4. Make sure that in Company Information >> System Settings >> Receive Email Notification is set to 'Yes' 5. Create a new hire employee. and in this employee login, complete the tours. 6. In Employee login, in menu, select additional form and modify some of these and save. 7. Admin will recived E-mail Message as per settings done above. CC : Swapnil Pandhare
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Rajendra Joshi [ rajendraj ] Veronica Blanco [ veronica.blanco ]
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Hi Veronica Blanco,

          We have described the steps above, which will trigger email notification for all the events mentioned by you. Please let us know if any query.

          With Best Regards
          Rajendra Joshi

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Hi Veronica Blanco , We have described the steps above, which will trigger email notification for all the events mentioned by you. Please let us know if any query. With Best Regards Rajendra Joshi
          Hide
          veronica.blanco Veronica Blanco (Inactive) added a comment -

          Hello Rajendra Joshi,

          What is the purpose of tour assignment? Who can be assigned tours?

          Veronica Blanco

          Show
          veronica.blanco Veronica Blanco (Inactive) added a comment - Hello Rajendra Joshi , What is the purpose of tour assignment? Who can be assigned tours? Veronica Blanco
          veronica.blanco Veronica Blanco (Inactive) made changes -
          Assignee Veronica Blanco [ veronica.blanco ] Rajendra Joshi [ rajendraj ]
          Hide
          veronica.blanco Veronica Blanco (Inactive) added a comment - - edited

          Hi Rajendra Joshi,

          When replying to the other inquiry, can you clarify if the functionality of the tour assignment been released in production? I do see the email templates in production currently.

          Thank you,
          Veronica Blanco

          CC Robyn Adkison

          Show
          veronica.blanco Veronica Blanco (Inactive) added a comment - - edited Hi Rajendra Joshi , When replying to the other inquiry, can you clarify if the functionality of the tour assignment been released in production? I do see the email templates in production currently. Thank you, Veronica Blanco CC Robyn Adkison
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Rajendra Joshi [ rajendraj ] Mahendra Mungase [ mahendra.mungase ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Remaining Estimate 2.5h [ 9000 ]
          Original Estimate 2.5h [ 9000 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Remaining Estimate 2.5h [ 9000 ] 0h [ 0 ]
          Time Spent 2.5h [ 9000 ]
          Worklog Id 49355 [ 49355 ]
          Hide
          mandark Mandar Kulkarni (Inactive) added a comment -

          Hi Rajendra Joshi / Mahendra Mungase,
          Could you please share updates on this one? If no action is required for now, please update the status accordingly. Thanks.

          ---------------------------------
          CC: Vijay Siddha, Satya

          Show
          mandark Mandar Kulkarni (Inactive) added a comment - Hi Rajendra Joshi / Mahendra Mungase , Could you please share updates on this one? If no action is required for now, please update the status accordingly. Thanks. --------------------------------- CC: Vijay Siddha , Satya
          Hide
          mahendra.mungase Mahendra Mungase (Inactive) added a comment -

          Hi Veronica Blanco

          Below template is working on production.

          Tour Completion Notification
          Additional form change notification
          Tour Assignment Notification
          Tour Reminder Notification
          Tour Cancellation Notification

          For more information , please go through comments added by us.

          Please let me know for more information

          Thanks
          Mahendra

          Show
          mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Veronica Blanco Below template is working on production. Tour Completion Notification Additional form change notification Tour Assignment Notification Tour Reminder Notification Tour Cancellation Notification For more information , please go through comments added by us. Please let me know for more information Thanks Mahendra
          mahendra.mungase Mahendra Mungase (Inactive) made changes -
          Assignee Mahendra Mungase [ mahendra.mungase ] Veronica Blanco [ veronica.blanco ]
          mahendra.mungase Mahendra Mungase (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Open [ 1 ] Resolved [ 5 ]
          Hide
          amjohnson Amannda Johnson added a comment -

          Tour Completion Notification - questions

          1. Is there a way to have the Tour Completion Notification emails go out to the BCC/CC emails addresses ONLY if certain employees finish the tour? For example if employee who has a Class value of X completed a tour then the email addresses on the BCC/CC section get a copy of the email whereas if an employee who has a Class value of Y completes the tour the email addresses on the BCC/CC don't get the email?

          2. Can different Tour Completion Notification be setup this way the text on the email that is sent out is different? For example Class value X has certain email text and Class value Y has different email text.

          Show
          amjohnson Amannda Johnson added a comment - Tour Completion Notification - questions 1. Is there a way to have the Tour Completion Notification emails go out to the BCC/CC emails addresses ONLY if certain employees finish the tour? For example if employee who has a Class value of X completed a tour then the email addresses on the BCC/CC section get a copy of the email whereas if an employee who has a Class value of Y completes the tour the email addresses on the BCC/CC don't get the email? 2. Can different Tour Completion Notification be setup this way the text on the email that is sent out is different? For example Class value X has certain email text and Class value Y has different email text.
          amjohnson Amannda Johnson made changes -
          Resolution Done [ 10000 ]
          Status Resolved [ 5 ] Reopened [ 4 ]
          amjohnson Amannda Johnson made changes -
          Assignee Veronica Blanco [ veronica.blanco ] Rajendra Joshi [ rajendraj ]
          rajendraj Rajendra Joshi (Inactive) logged work - 04/Aug/17 12:38 PM
          • Time Spent:
            0.75h
             

            Verification, discussion and reply

          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Hi Amannda Johnson,
          In existing implementation, there is no provision to send Tour Completion Notification emails only to BCC or CC email address as employee from certain class finish tour. Also, there is no facility to set email message text for specific employee class.

          Please note that provision to select employee classes is available only in E-mail Broadcast and not in Email message format.

          With Best Regards
          Rajendra Joshi

          CC: Hrishikesh Deshpande, Swapnil Pandhare

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Hi Amannda Johnson , In existing implementation, there is no provision to send Tour Completion Notification emails only to BCC or CC email address as employee from certain class finish tour. Also, there is no facility to set email message text for specific employee class. Please note that provision to select employee classes is available only in E-mail Broadcast and not in Email message format. With Best Regards Rajendra Joshi CC: Hrishikesh Deshpande , Swapnil Pandhare
          rajendraj Rajendra Joshi (Inactive) made changes -
          Time Spent 2.5h [ 9000 ] 3.25h [ 11700 ]
          Worklog Id 69518 [ 69518 ]
          rajendraj Rajendra Joshi (Inactive) made changes -
          Assignee Rajendra Joshi [ rajendraj ] Veronica Blanco [ veronica.blanco ]
          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 09/Aug/17 11:49 AM
          • Time Spent:
            0.25h
             

            E-mail go through, discussion with Chhaya

          prasanna Prasanna Karlekar (Inactive) logged work - 09/Aug/17 07:00 PM
          • Time Spent:
            0.25h
             

            Discussion on On Board Report

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 3.25h [ 11700 ] 3.5h [ 12600 ]
          Worklog Id 71191 [ 71191 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 11/Aug/17 09:30 PM
          • Time Spent:
            0.5h
             

            On Board Reports meeting

          prasanna Prasanna Karlekar (Inactive) logged work - 14/Aug/17 07:00 PM
          • Time Spent:
            0.5h
             

            Checked implementation of Pending Admin approval report

          jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 16/Aug/17 12:28 PM
          • Time Spent:
            0.25h
             

            ETA discussion with Prasanna

          prasanna Prasanna Karlekar (Inactive) logged work - 16/Aug/17 06:30 PM
          • Time Spent:
            3.5h
             

            Go through of changes done for OnBoard - Pending Admin Review Report
            Analysis of changes required to be done to use BenAdmin Static Reports screen for OnBoard Report
            Discussion on analysis done and ETA discussion

          jyoti.agrawal Jyoti Agrawal (Inactive) made changes -
          Time Spent 3.5h [ 12600 ] 3.75h [ 13500 ]
          Worklog Id 72131 [ 72131 ]
          prasanna Prasanna Karlekar (Inactive) logged work - 17/Aug/17 07:00 PM
          • Time Spent:
            0.5h
             

            Email communication

          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 3.75h [ 13500 ] 4h [ 14400 ]
          Worklog Id 72563 [ 72563 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 4h [ 14400 ] 4.5h [ 16200 ]
          Worklog Id 72810 [ 72810 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 4.5h [ 16200 ] 5h [ 18000 ]
          Worklog Id 72824 [ 72824 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 5h [ 18000 ] 8.5h [ 30600 ]
          Worklog Id 72829 [ 72829 ]
          prasanna Prasanna Karlekar (Inactive) made changes -
          Time Spent 8.5h [ 30600 ] 9h [ 32400 ]
          Worklog Id 75120 [ 75120 ]
          Hide
          mandark Mandar Kulkarni (Inactive) added a comment -

          Hello All,
          I am marking this ticket as closed, feel free to reopen in case there is any further action required. Thanks.

          -------------------------------------------------------
          CC: Vijay Siddha, Satya, Jaideep Vinchurkar

          Show
          mandark Mandar Kulkarni (Inactive) added a comment - Hello All, I am marking this ticket as closed, feel free to reopen in case there is any further action required. Thanks. ------------------------------------------------------- CC: Vijay Siddha , Satya , Jaideep Vinchurkar
          mandark Mandar Kulkarni (Inactive) made changes -
          Resolution Done [ 10000 ]
          Status Reopened [ 4 ] Closed [ 6 ]
          Transition Time In Source Status Execution Times
          Mahendra Mungase (Inactive) made transition -
          Open Resolved
          31d 10h 30m 1
          Amannda Johnson made transition -
          Resolved Reopen
          57d 9h 35m 1
          Mandar Kulkarni (Inactive) made transition -
          Reopen Closed
          63d 16h 25m 1

            People

            Assignee:
            veronica.blanco Veronica Blanco (Inactive)
            Reporter:
            veronica.blanco Veronica Blanco (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            8 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 2.5h Original Estimate - 2.5h
                2.5h
                Remaining:
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                Logged:
                Time Spent - 9h
                9h