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  1. WORKTERRA
  2. WT-9492

Onboard Forms, Signature control - Multiple issues

    Details

    • Type: Bug
    • Status: Rejected
    • Priority: Medium
    • Resolution: Cancelled
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: Onboard
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Level:
      Employee
    • Module:
      OnBoard
    • Reported by:
      Client
    • Item State:
      Production Complete

      Description

      Hello,

      We are seeing multiple errors with signatures on custom forms.

      1. When using a previous signature an error displays stating signature cannot be blank.
      2. When viewing completed forms the signature field displays combined signatures.
      3. When viewing completed forms the signature field displays markings that were not the original signature.

      Above issues were seen in both production and stage. LONG (production) and SPG (stage).

      Veronica Blanco

        Attachments

          Activity

          Hide
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment -

          CC : shyam sharma Samir
          Hi Veronica Blanco

          Can you please add some screenshots for 2nd and 3rd point?

          Thanks,
          Swapnil P.

          Show
          swapnil.pandhare Swapnil Pandhare (Inactive) added a comment - CC : shyam sharma Samir Hi Veronica Blanco Can you please add some screenshots for 2nd and 3rd point? Thanks, Swapnil P.
          Hide
          shubhangi.jadhav Shubhangi Jadhav (Inactive) added a comment -

          Hello Veronica Blanco,

          Point no. 1 will be resolved under WT-9480. Could you please elaborate 2nd and 3rd point along with screen shots.

          Thanks,
          Shubhangi

          CC Swapnil Pandhare, shyam sharma

          Show
          shubhangi.jadhav Shubhangi Jadhav (Inactive) added a comment - Hello Veronica Blanco , Point no. 1 will be resolved under WT-9480 . Could you please elaborate 2nd and 3rd point along with screen shots. Thanks, Shubhangi CC Swapnil Pandhare , shyam sharma
          Hide
          amjohnson Amannda Johnson added a comment -

          Shubhangi Jadhav

          For concern #2
          During 5/9 call with development a test employee was added in stage for SPG. The test employee's name is devt test.
          During the test when logging with an admin login the signature lines show merged on some page but not all. Attached are screen shots on what is seen from a Company Admin login.

          i want to mention that what i did noticed was i see the concern when logged in as a Company Admin but when logged in as a Partner login i don't see the concern with the merged signatures.

          Show
          amjohnson Amannda Johnson added a comment - Shubhangi Jadhav For concern #2 During 5/9 call with development a test employee was added in stage for SPG. The test employee's name is devt test. During the test when logging with an admin login the signature lines show merged on some page but not all. Attached are screen shots on what is seen from a Company Admin login. i want to mention that what i did noticed was i see the concern when logged in as a Company Admin but when logged in as a Partner login i don't see the concern with the merged signatures.
          Hide
          shubhangi.jadhav Shubhangi Jadhav (Inactive) added a comment - - edited

          Hi,

          3 C’s for this issue are as below -

          Concern : When viewing completed forms the signature field displays combined signatures.

          Cause : method to populate existing signature was called multiple times on page load.

          Correction : removed method to populate existing signature on page load.

          Thanks

          Show
          shubhangi.jadhav Shubhangi Jadhav (Inactive) added a comment - - edited Hi, 3 C’s for this issue are as below - Concern : When viewing completed forms the signature field displays combined signatures. Cause : method to populate existing signature was called multiple times on page load. Correction : removed method to populate existing signature on page load. Thanks
          Hide
          veronica.blanco Veronica Blanco (Inactive) added a comment -

          Hello Shubhangi Jadhav,

          I have attached an example of #3.

          As for the layered signature. I noticed that when attempting to use a previous signature, the signature box populates the previous signature then upon attempting to save the form, an error message says that you cannot save the form with a blank signature. The EE is then forced to write on top of the previous signature which combines the signatures.

          Veronica Blanco

          Show
          veronica.blanco Veronica Blanco (Inactive) added a comment - Hello Shubhangi Jadhav , I have attached an example of #3. As for the layered signature. I noticed that when attempting to use a previous signature, the signature box populates the previous signature then upon attempting to save the form, an error message says that you cannot save the form with a blank signature. The EE is then forced to write on top of the previous signature which combines the signatures. Veronica Blanco
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on LB using company Five Guys. #1,#2 and #3 are resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on LB using company Five Guys. #1,#2 and #3 are resolved now.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on stage using company long for hspl. Above issue is resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on stage using company long for hspl. Above issue is resolved now.
          Hide
          rajendraj Rajendra Joshi (Inactive) added a comment -

          Verified on Production using company long for hspl. Above issue is resolved now.

          Show
          rajendraj Rajendra Joshi (Inactive) added a comment - Verified on Production using company long for hspl. Above issue is resolved now.
          Hide
          mahendra.mungase Mahendra Mungase (Inactive) added a comment -

          Hi Veronica Blanco

          Can you verify at your end and if it is fix please close the jira.

          Thanks
          Mahendra

          Show
          mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Veronica Blanco Can you verify at your end and if it is fix please close the jira. Thanks Mahendra
          Hide
          mahendra.mungase Mahendra Mungase (Inactive) added a comment -

          Hi Veronica Blanco

          Did you get the chance for verification?

          Thanks
          Mahendra

          Show
          mahendra.mungase Mahendra Mungase (Inactive) added a comment - Hi Veronica Blanco Did you get the chance for verification? Thanks Mahendra

            People

            Assignee:
            veronica.blanco Veronica Blanco (Inactive)
            Reporter:
            veronica.blanco Veronica Blanco (Inactive)
            Developer:
            Shubhangi Jadhav (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            6 Start watching this issue

              Dates

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              Updated:
              Resolved:

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