WORKTERRAProject Type: software

WORKTERRA

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  1. WORKTERRA
  2. WT-9681

Floyd, Clarke, Barrow - Server Error when pulling report of custom form questions

    Details

    • Type: Bug
    • Status: Closed
    • Priority: High
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: None
    • Component/s: BenAdmin
    • Labels:
      None
    • Environment:
      Production
    • Bug Type:
      Functional
    • Bug Severity:
      Medium
    • Module:
      BenAdmin - Report
    • Reported by:
      Client
    • Item State:
      Production Complete - Closed
    • Reported by Customer:
      Clear Concepts
    • Sprint:
      WT Sprint 30 -Bugs

      Description

      We are trying to pull a report of the questions on the tobacco custom form for the groups above and I am getting a server error. I am not able to save the report but I have included a screenshot of the report criteria.


        Attachments

        1. 9681_error log.txt
          0.5 kB
        2. 9681_sever error.png
          9681_sever error.png
          199 kB
        3. image-2017-06-01-08-42-55-241.png
          image-2017-06-01-08-42-55-241.png
          80 kB
        4. image-2017-06-01-08-43-03-102.png
          image-2017-06-01-08-43-03-102.png
          88 kB
        5. wt-9681_1.png
          wt-9681_1.png
          171 kB
        6. wt-9681_2.png
          wt-9681_2.png
          176 kB
        7. wt-9681_3.png
          wt-9681_3.png
          173 kB
        8. wt-9681.png
          wt-9681.png
          155 kB
        9. WT-9681.png
          WT-9681.png
          183 kB

          Issue Links

          relates to

          Bug - A problem which impairs or prevents the functions of the product. NF-3092 UI Refresh - Invoice management --> Server Error displayed on deleting an invoice

          • Medium - Has the potential to affect progress.
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. NF-3356 Floyd, Clarke, Barrow - Server Error when pulling report of custom form questions

          • Medium - Has the potential to affect progress.
          • Production Complete

            Activity

            Ascending order - Click to sort in descending order
            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 02/Jun/17 02:07 PM
            • Time Spent:
              4h
               

              Issue analysis on production environment

            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 05/Jun/17 02:14 PM
            • Time Spent:
              4.5h
               

              Issue analysis and temporary fix provided

            Permalink
            prasanna Prasanna Karlekar (Inactive) logged work - 05/Jun/17 07:30 PM
            • Time Spent:
              1.5h
               

              Root cause analysis and discussion on error message logged in error log
              Solution decided was to drop Protect tables trigger

            Permalink
            jyoti.agrawal Jyoti Agrawal (Inactive) logged work - 06/Jun/17 02:17 PM
            • Time Spent:
              1h
               

              Code fix and check-in

            Permalink
            sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 15/Jun/17 12:24 PM
            • Time Spent:
              0.5h
               

              Verified on LB

            Permalink
            sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 19/Jun/17 11:30 AM
            • Time Spent:
              0.5h
               

              Verified on stage

            Permalink
            sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 21/Jun/17 06:58 AM - edited
            • Time Spent:
              1h
               

              Verified on stage

            Permalink
            sanjana.jadhav Sanjana Jadhav (Inactive) logged work - 22/Jun/17 09:57 AM
            • Time Spent:
              0.7h
               

              Verified on production.

              People

              Assignee:
              sanjana.jadhav Sanjana Jadhav (Inactive)
              Reporter:
              dkulling Debbie Kulling
              Account Executive:
              Debbie Kulling
              Developer:
              Jyoti Agrawal (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              5 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved:
                Code Review Date:

                  Time Tracking

                  Estimated:
                  Original Estimate - 0h
                  0h
                  Remaining:
                  Remaining Estimate - 0h
                  0h
                  Logged:
                  Time Spent - 13.7h
                  13.7h