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Type:
Bug
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Status: Closed
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Priority:
High
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Component/s: BenAdmin
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Labels:None
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Environment:Stage
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Bug Type:Functional
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Bug Severity:Medium
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Module:BenAdmin - Enrollment
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Reported by:Client
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Company:TID
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Item State:Production Complete
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Sprint:WT Sprint 31-Bugs
BCC is getting the error below when trying to add a subrate in a life rate. Please advise what that means
| Field | Original Value | New Value |
|---|---|---|
| Module | Parent values: BenAdmin(10100) | Parent values: BenAdmin(10100)Level 1 values: Enrollment(10107) |
| Assignee | Vijay Siddha [ vijays ] | Mandar Kulkarni [ mandark ] |
| Sprint | WT Sprint 31-Bugs [ 71 ] |
| Status | Open [ 1 ] | In Development [ 10007 ] |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) |
| Remaining Estimate | 0h [ 0 ] | |
| Time Spent | 3h [ 10800 ] | |
| Worklog Id | 57530 [ 57530 ] |
Prasad Patil (Inactive)
made changes -
| Time Spent | 3h [ 10800 ] | 4h [ 14400 ] |
| Worklog Id | 57540 [ 57540 ] |
Sumeet.Kolge (Inactive)
logged work - 22/Jun/17 01:14 PM -
- Time Spent:
- 2h
-
Analysis and tried scenarios.
Hello Debbie Kulling,
We have tried the scenarios for this rate “Life insurance” and following are our observations:
1. We edited existing sub rate and added new values, there was no error while saving it.
2. We added other dependents, spouse, child, dependent partner etc tried scenarios by adding and editing new values, there was no error while adding/editing sub rates.
3. We also discussed this issue with development teams; there was no issue found while saving the sub rate.
4.we also tried to check the error log from back-end but did not found error log for this issue.
Request you please check and confirm at your end, and if still the problem persists please get back to us with the copy of an attachment and details like which fields you were trying to edit, so that it would be helpful for us for our further analysis.
Do let us know if you have any issues. Thank you!
--------------------------------------------------------------------------------------------------------------
CC: Mandar Kulkarni, Jaideep Vinchurkar, Satya, Vijay Siddha, Prasad Patil, Jyoti Mayne
Sumeet.Kolge (Inactive)
added a comment - Hello Debbie Kulling ,
We have tried the scenarios for this rate “Life insurance” and following are our observations :
1 . We edited existing sub rate and added new values, there was no error while saving it.
2 . We added other dependents, spouse, child, dependent partner etc tried scenarios by adding and editing new values, there was no error while adding/editing sub rates.
3 . We also discussed this issue with development teams; there was no issue found while saving the sub rate.
4 .we also tried to check the error log from back-end but did not found error log for this issue.
Request you please check and confirm at your end, and if still the problem persists please get back to us with the copy of an attachment and details like which fields you were trying to edit, so that it would be helpful for us for our further analysis.
Do let us know if you have any issues. Thank you!
--------------------------------------------------------------------------------------------------------------
CC: Mandar Kulkarni , Jaideep Vinchurkar , Satya , Vijay Siddha , Prasad Patil , Jyoti Mayne Sumeet.Kolge (Inactive)
made changes -
| Assignee | Mandar Kulkarni [ mandark ] | Debbie Kulling [ dkulling ] |
Sumeet.Kolge (Inactive)
made changes -
| Time Spent | 4h [ 14400 ] | 6h [ 21600 ] |
| Worklog Id | 57548 [ 57548 ] |
Sumeet.Kolge (Inactive)
made changes -
| Issue Type | Bug [ 1 ] | Support Activity [ 10301 ] |
| Status | In Development [ 10007 ] | Waiting for Customer Input [ 10500 ] |
| Support Task Type | Customization [ 11204 ] | |
| Workflow | WT_Defects [ 44946 ] | WT_Support [ 45033 ] |
Sumeet.Kolge (Inactive)
made changes -
| Status | Waiting for Customer Input [ 10500 ] | In Progress [ 3 ] |
-
- Time Spent:
- 0.5h
-
discussion, analysis and reproduce issue
| Time Spent | 6h [ 21600 ] | 6.5h [ 23400 ] |
| Worklog Id | 57643 [ 57643 ] |
-
- Time Spent:
- 3h
-
Analysis of the issue
Tried to reproduce the issue by applying different scenarios
Prasad Patil (Inactive)
logged work - 22/Jun/17 10:10 PM -
- Time Spent:
- 1h
-
Analysis and discussion with Sumeet.
| Issue Type | Support Activity [ 10301 ] | Bug [ 1 ] |
| Status | In Progress [ 3 ] | In Development [ 10007 ] |
| Support Task Type | Customization [ 11204 ] | |
| Workflow | WT_Support [ 45033 ] | WT_Defects [ 45100 ] |
| Assignee | Debbie Kulling [ dkulling ] | Abhilash Warkari [ abhilash.warkari ] |
| Dev Due Date | 26/Jun/2017 | |
| Original Estimate | 0h [ 0 ] |
| Developer | Abhilash Warkari [ abhilash.warkari ] |
| Time Spent | 6.5h [ 23400 ] | 9.5h [ 34200 ] |
| Worklog Id | 58086 [ 58086 ] |
-
- Time Spent:
- 3h
-
Analysis of the issue .
Debuging code.
Discussionwith jyoti.
I have never seen that error before. Do you know what generates it?
The client is still getting the error. Below are the steps they followed
Click on the rate I would like to update (in this case Life Insurance)
I have no problem changing and saving any information on the Rates tab
On the Sub Rates tab I click on the rate I want to update
I enter the new rate, and hit save.
When I hit the save button at the bottom of the page, the attached error message pops up.
Below are the 3Cs :
We were able to reproduce the issue , Code fix for this issue is also done .
| Concern | TID - Error when adding Subrate |
| Cause | While updating the subrate the ID of the Subrate was not persisting, hence error was comming |
| Correction | We have done code fix for this and unit testing is under process. It will be avalible on LB tommorow |
Thanks and Regards
Abhilash Warkari
CC : Jyoti Mayne ,Umesh Kadam
| Dev Due Date | 26/Jun/2017 | 28/Jun/2017 |
| Item State | Parent values: Development(10200)Level 1 values: In Analysis(10204) | Parent values: Development(10200)Level 1 values: Ready for Review(10208) |
Was a change done to stage that caused this error to occur? How long will it take to get released to stage?
| Time Spent | 9.5h [ 34200 ] | 17.5h [ 63000 ] |
| Worklog Id | 58364 [ 58364 ] |
| Time Spent | 17.5h [ 63000 ] | 18h [ 64800 ] |
| Worklog Id | 58379 [ 58379 ] |
-
- Time Spent:
- 0.5h
-
code debugging and discussion with Abhilash
-
- Time Spent:
- 8h
-
Issue reproducing.
debugging
scenario annalysis
code fix
unit testing
| Code Review Date | 28/Jun/2017 | |
| Code Reviewed By | Jyoti Mayne [ 11910 ] |
| Item State | Parent values: Development(10200)Level 1 values: Ready for Review(10208) | Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) |
| Time Spent | 18h [ 64800 ] | 21.5h [ 77400 ] |
| Worklog Id | 58651 [ 58651 ] |
| Worklog Id | 58364 [ 58364 ] |
| Worklog Id | 58651 [ 58651 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Development(10200)Level 1 values: Ready for Local Testing(10209) | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) |
This is tested on WT Stage - Working Well
Sub Rates are getting added / updated successfully without any error.
Debbie Kulling - we will be deplying this fix on Stage by 29th June 2017 and on Production by 30th June 2017
| Attachment | Sub Rate on LB.png [ 53635 ] |
| Production Due Date | 30/Jun/2017 | |
| Stage Due Date | 29/Jun/17 [ 2017-06-29 ] |
| Item State | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) |
| Status | In Development [ 10007 ] | Local Testing [ 10200 ] |
CC : Prasad Pise
| Assignee | Abhilash Warkari [ abhilash.warkari ] | Alankar Chavan [ alankar.chavan ] |
| Time Spent | 21.5h [ 77400 ] | 22.5h [ 81000 ] |
| Worklog Id | 58784 [ 58784 ] |
| Attachment | Sub Rate on LB.png [ 53649 ] |
| Attachment | WT-9895 Affected file.txt [ 53654 ] |
| Attachment | WT-9895 Code Review Checklist.doc [ 53655 ] |
| Time Spent | 22.5h [ 81000 ] | 23h [ 82800 ] |
| Worklog Id | 58950 [ 58950 ] |
| Time Spent | 23h [ 82800 ] | 23.5h [ 84600 ] |
| Worklog Id | 58957 [ 58957 ] |
-
- Time Spent:
- 3.5h
-
Debugging
Discussion with jyoti
code fix
unit testing
impact testing
| Item State | Parent values: LB QA(10201)Level 1 values: Ready for Stage(10213) | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: LB QA(10201)Level 1 values: LB Deployed(11600) | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) |
This is tested on Stage - Working Well
Sub Rates are getting added / updated successfully without any error.
Ready for Production
CC - Prasad Pise Rakesh Roy
| Item State | Parent values: Stage QA(10202)Level 1 values: Stage Deployed(11602) | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) |
| Status | Local Testing [ 10200 ] | Stage Testing [ 10201 ] |
| Time Spent | 23.5h [ 84600 ] | 24.5h [ 88200 ] |
| Worklog Id | 59413 [ 59413 ] |
Khandu Kshirsagar (Inactive)
made changes -
| Item State | Parent values: Stage QA(10202)Level 1 values: Ready for Production(10217) | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) |
Hello Debbie Kulling,
This is tested on Production - Working Well
Sub Rates are getting added / updated successfully without any error.
Please review this at your end once and if working as per your expectations, you may close the ticket
CC - Prasad Pise Rakesh Roy
| Item State | Parent values: Production QA(10203)Level 1 values: Production Deployed(10221) | Parent values: Production Complete(10222)Level 1 values: Closed(10223) |
| Status | Stage Testing [ 10201 ] | Production Testing [ 10202 ] |
| Item State | Parent values: Production Complete(10222)Level 1 values: Closed(10223) | Parent values: Production Complete(10222) |
| Resolution | Fixed [ 1 ] | |
| Status | Production Testing [ 10202 ] | Production Complete [ 10028 ] |
| Assignee | Alankar Chavan [ alankar.chavan ] | Debbie Kulling [ dkulling ] |
| Time Spent | 24.5h [ 88200 ] | 25.5h [ 91800 ] |
| Worklog Id | 60291 [ 60291 ] |
| Bug Severity | Medium [ 16702 ] | |
| Bug Type | Functional [ 15402 ] | |
| Code Review Date | 28/Jun/2017 | 28/Jun/2017 |
| Dev Due Date | 28/Jun/2017 | 28/Jun/2017 |
| Production Due Date | 30/Jun/2017 | 30/Jun/2017 |
| Stage Due Date | 29/Jun/17 [ 2017-06-29 ] | 29/Jun/17 [ 2017-06-29 ] |
| Environment_New | Stage [ 18443 ] |
| Resolution | Done [ 10000 ] | |
| Status | Production Complete [ 10028 ] | Closed [ 6 ] |
| Company | TID [ 18410 ] | |
| Root Cause | Bug [ 18430 ] |
| Transition | Time In Source Status | Execution Times |
|---|
|
15h 4m | 1 |
Sumeet.Kolge (Inactive)
made transition
-
|
8h 6m | 1 |
Sumeet.Kolge (Inactive)
made transition
-
|
1m 38s | 1 |
|
18h 5m | 1 |
|
5d 4h 41m | 1 |
|
19h 37m | 1 |
|
1d 1h 48m | 1 |
|
19s | 1 |
|
241d 14h 24m | 1 |
HI
We tried to reproduce the issue by applying various scenarios but it is not reproducing .
Will try some more scenarios and give update as soon as possible.
Thanks and Regards
Abbhilash Warkari