Hi Priya Dhamande,

We have verfied on pre production that HTML file is getting downloaded. Please check at you end let us know if you face issue.

CC-Samir,Swapnil Pandhare,Rohan J Khandave

Thanks
Ganesh

Environment: PreProd
Browser: Chrome

1. Admin > Completed Sent Forms Library
2. HTML template > Download

HTML Template not downloading. refer screen capture with error message.

Swapnil Pandhare Rohan J Khandave

Environment: PreProd
Browser: Chrome

The issue is deployed and verified o Preprod.

Able to download the document.

So, marking this Done.

Ganesh Sadawarte Swapnil Pandhare Rohan J Khandave

Environment : Production

Issue of downloading is still replicating on Production
Doc type : PDF/Text/HTML

Re-opening this ticket

Thanks,
Jayshree

Priya Dhamande Swapnil Pandhare Ganesh Sadawarte

Hi Jayshree Nagpure,

The configuration changes in not deployed due to this its not downloading and now we have deploy config. Please verify at your end.

Thanks,
Ganesh

Hi Ganesh Sadawarte,

Verified this issue on Production
Browser : Chrome

Issue is now fixed for Doc type : PDF/Text/HTML
Forms are getting download and open.

Thanks,
Jayshree

Priya Dhamande Swapnil Pandhare