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  1. Document Management System
  2. DMS-1269

DMS Welcome User Email should not be sent (and other feedback on the contents of the email)

    Details

    • Company:
      All Clients/Multiple Clients

      Description

      Feedback on the DMS New User Email:

      1. Tops image does not load
      2. User name isnt in the address. It says "Hi First Name, Last Name"
      3. Grammatical errors in this statement: You have a limited time to review and sign the documents. if you will not complete the docuemnts then your offer letter will get revoked.
      4. The your password guidance should be edited for US clients. "Family name" isnt widely used in the US.
      5. Phone number isnt in the correct format

      Product should review since there might be other issues in the email. Assuming this email will go to new candidates when they have a document so should make sure this is better formatted/grammer issues are fixed.

      (Updated 4/25): Core issue is that this email is showing to candidates they should not be sent an email to create a DMS profile account. We need to prevent this email until we can 1) leverage CB user creation and login and 2) be tied to the Consumer Profile.

        Attachments

        1. DMS-1269.jpg
          DMS-1269.jpg
          83 kB
        2. Screenshot (1560).png
          Screenshot (1560).png
          138 kB
        3. Screenshot (1602).png
          Screenshot (1602).png
          143 kB
        4. Screen Shot 2019-05-01 at 11.32.41 PM.png
          Screen Shot 2019-05-01 at 11.32.41 PM.png
          157 kB
        5. Screenshot 2019-05-02 at 3.45.06 PM.png
          Screenshot 2019-05-02 at 3.45.06 PM.png
          773 kB

          Activity

          Hide
          priya.dhamande Priya Dhamande (Inactive) added a comment - - edited

          Hi Ganesh Sadawarte,

          Environment: Preprod
          As per above Robert's comment we need to change Family Name to Last Name.
          Currently, it is appearing unchanged.

          Can you please confirm the same. Refer screen capture attached.

          Swapnil Pandhare Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - - edited Hi Ganesh Sadawarte , Environment: Preprod As per above Robert's comment we need to change Family Name to Last Name. Currently, it is appearing unchanged. Can you please confirm the same. Refer screen capture attached. Swapnil Pandhare Rohan J Khandave
          Hide
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited

          Hi Priya Dhamande,

          We have checked this is not reproducing at our end. Above screen shot does not have family name. Apart from we observe from one extra comma appending on password policy so will check that.

          Thanks,
          Ganesh

          Show
          Ganesh.sadawarte Ganesh Sadawarte (Inactive) added a comment - - edited Hi Priya Dhamande , We have checked this is not reproducing at our end. Above screen shot does not have family name. Apart from we observe from one extra comma appending on password policy so will check that. Thanks, Ganesh
          Hide
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment -

          Hi Ganesh Sadawarte,

          Environment : Preproduction
          Verified for New User Welcome Email, Extra comma appending on Password is now resolved.
          PFA -

          Closing this ticket

          Thanks,
          Jayshree

          Priya DhamandeRobert MalonySwapnil Pandhare Rohan J Khandave

          Show
          jayshree.nagpure Jayshree Nagpure (Inactive) added a comment - Hi Ganesh Sadawarte , Environment : Preproduction Verified for New User Welcome Email, Extra comma appending on Password is now resolved. PFA - Closing this ticket Thanks, Jayshree Priya Dhamande Robert Malony Swapnil Pandhare Rohan J Khandave
          Hide
          Monika.Demla Monika Demla (Inactive) added a comment - - edited

          Is this available to check on CBInternalBeta site? so I can verify it. Jayshree Nagpure / Samir

          Show
          Monika.Demla Monika Demla (Inactive) added a comment - - edited Is this available to check on CBInternalBeta site? so I can verify it. Jayshree Nagpure / Samir
          Hide
          rohan.khandave Rohan J Khandave (Inactive) added a comment -

          Hello Monika Demla,

          Changes are made in production site . You can verify those changes.

          Thanks,
          RohanK

          CC – Samir , Swapnil Pandhare

          Show
          rohan.khandave Rohan J Khandave (Inactive) added a comment - Hello Monika Demla , Changes are made in production site . You can verify those changes. Thanks, RohanK CC – Samir , Swapnil Pandhare

            People

            Assignee:
            Robert.Malony Robert Malony (Inactive)
            Reporter:
            Robert.Malony Robert Malony (Inactive)
            Developer:
            Ganesh Sadawarte (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            9 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 8h Original Estimate - 8h
                8h
                Remaining:
                Time Spent - 5h Remaining Estimate - 5.5h
                5.5h
                Logged:
                Time Spent - 5h Remaining Estimate - 5.5h
                5h