-
Type:
Bug
-
Status:
Done
-
Priority:
High
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
-
Sprint:
DMS - Fall Sprint 2
1.Send the document to new candidate
2.Enter new email address
3.Candidate will receive email for review and sign
4.Click on review and sign
5.Pop-up appears for new candidate > click on submit
6.Enter all details for new user to register
7.Candidate will receive an email of welcome user for username and password
8.Observe that logo is not populating
Priya Dhamande Swapnil Pandhare
{"report":{"apdex":0.5,"isInitial":true,"journeyId":"90b2dfa9-dae8-4774-90fc-09ea5243fb36","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":1048.5,"redirectCount":0,"resourceLoadedEnd":1023.3000001907349,"resourceLoadedStart":244.80000019073486,"resourceTiming":[{"duration":333.4000005722046,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":244.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":244.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":578.2000007629395,"responseStart":0,"secureConnectionStart":0},{"duration":333.5,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":245.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":578.6000003814697,"responseStart":0,"secureConnectionStart":0},{"duration":333.5999994277954,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":245.20000076293945,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":578.8000001907349,"responseStart":0,"secureConnectionStart":0},{"duration":333.3999996185303,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":245.4000005722046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.4000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":578.8000001907349,"responseStart":0,"secureConnectionStart":0},{"duration":333.19999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":245.60000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":245.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":578.8000001907349,"responseStart":0,"secureConnectionStart":0},{"duration":333.79999923706055,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":245.70000076293945,"connectEnd":245.70000076293945,"connectStart":245.70000076293945,"domainLookupEnd":245.70000076293945,"domainLookupStart":245.70000076293945,"fetchStart":245.70000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":245.70000076293945,"responseEnd":579.5,"responseStart":579.5,"secureConnectionStart":245.70000076293945},{"duration":389.9000005722046,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":246,"connectEnd":246,"connectStart":246,"domainLookupEnd":246,"domainLookupStart":246,"fetchStart":246,"redirectEnd":0,"redirectStart":0,"requestStart":246,"responseEnd":635.9000005722046,"responseStart":635.9000005722046,"secureConnectionStart":246},{"duration":393.3999996185303,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":246.10000038146973,"connectEnd":246.10000038146973,"connectStart":246.10000038146973,"domainLookupEnd":246.10000038146973,"domainLookupStart":246.10000038146973,"fetchStart":246.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":246.10000038146973,"responseEnd":639.5,"responseStart":639.5,"secureConnectionStart":246.10000038146973},{"duration":393.69999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":246.20000076293945,"connectEnd":246.20000076293945,"connectStart":246.20000076293945,"domainLookupEnd":246.20000076293945,"domainLookupStart":246.20000076293945,"fetchStart":246.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":246.20000076293945,"responseEnd":639.9000005722046,"responseStart":639.9000005722046,"secureConnectionStart":246.20000076293945},{"duration":393.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":246.5,"connectEnd":246.5,"connectStart":246.5,"domainLookupEnd":246.5,"domainLookupStart":246.5,"fetchStart":246.5,"redirectEnd":0,"redirectStart":0,"requestStart":246.5,"responseEnd":640.3000001907349,"responseStart":640.3000001907349,"secureConnectionStart":246.5},{"duration":394.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":246.60000038146973,"connectEnd":246.60000038146973,"connectStart":246.60000038146973,"domainLookupEnd":246.60000038146973,"domainLookupStart":246.60000038146973,"fetchStart":246.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":246.60000038146973,"responseEnd":640.8000001907349,"responseStart":640.8000001907349,"secureConnectionStart":246.60000038146973},{"duration":394.30000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":246.80000019073486,"connectEnd":246.80000019073486,"connectStart":246.80000019073486,"domainLookupEnd":246.80000019073486,"domainLookupStart":246.80000019073486,"fetchStart":246.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":246.80000019073486,"responseEnd":641.1000003814697,"responseStart":641.1000003814697,"secureConnectionStart":246.80000019073486},{"duration":481.5,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":246.9000005722046,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":246.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":728.4000005722046,"responseStart":0,"secureConnectionStart":0},{"duration":394.6000003814697,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/9b4bc78b7cc5c86b31ff012e5c329c28/shortcuts.js?context=issuenavigation&context=issueaction","startTime":247,"connectEnd":247,"connectStart":247,"domainLookupEnd":247,"domainLookupStart":247,"fetchStart":247,"redirectEnd":0,"redirectStart":0,"requestStart":247,"responseEnd":641.6000003814697,"responseStart":641.6000003814697,"secureConnectionStart":247},{"duration":481.29999923706055,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":247.20000076293945,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":247.20000076293945,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":728.5,"responseStart":0,"secureConnectionStart":0},{"duration":394.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":247.30000019073486,"connectEnd":247.30000019073486,"connectStart":247.30000019073486,"domainLookupEnd":247.30000019073486,"domainLookupStart":247.30000019073486,"fetchStart":247.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":247.30000019073486,"responseEnd":642.1000003814697,"responseStart":642.1000003814697,"secureConnectionStart":247.30000019073486},{"duration":768.6999998092651,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":248.9000005722046,"connectEnd":248.9000005722046,"connectStart":248.9000005722046,"domainLookupEnd":248.9000005722046,"domainLookupStart":248.9000005722046,"fetchStart":248.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":248.9000005722046,"responseEnd":1017.6000003814697,"responseStart":1017.6000003814697,"secureConnectionStart":248.9000005722046},{"duration":773.3000001907349,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-init/jira.webresources:bigpipe-init.js","startTime":248.9000005722046,"connectEnd":248.9000005722046,"connectStart":248.9000005722046,"domainLookupEnd":248.9000005722046,"domainLookupStart":248.9000005722046,"fetchStart":248.9000005722046,"redirectEnd":0,"redirectStart":0,"requestStart":248.9000005722046,"responseEnd":1022.2000007629395,"responseStart":1022.2000007629395,"secureConnectionStart":248.9000005722046},{"duration":109.70000076293945,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":740.5,"connectEnd":740.5,"connectStart":740.5,"domainLookupEnd":740.5,"domainLookupStart":740.5,"fetchStart":740.5,"redirectEnd":0,"redirectStart":0,"requestStart":740.5,"responseEnd":850.2000007629395,"responseStart":850.2000007629395,"secureConnectionStart":740.5},{"duration":129.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/be9ff0efea54a6453d2ac60b92912a09/_/download/contextbatch/js/browser-metrics-plugin.contrib,-_super,-project.issue.navigator,-jira.view.issue,-atl.general/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":893.5,"connectEnd":893.5,"connectStart":893.5,"domainLookupEnd":893.5,"domainLookupStart":893.5,"fetchStart":893.5,"redirectEnd":0,"redirectStart":0,"requestStart":893.5,"responseEnd":1023.3000001907349,"responseStart":1023.3000001907349,"secureConnectionStart":893.5}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":158,"responseStart":237,"responseEnd":238,"domLoading":242,"domInteractive":1172,"domContentLoadedEventStart":1172,"domContentLoadedEventEnd":1228,"domComplete":1437,"loadEventStart":1437,"loadEventEnd":1439,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"7e7c9a7200dd8d","effectiveType":"4g","downlink":10,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":4,"dbConnsTimeInMs":4,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Komal Barde (Inactive)
added a comment - Task Done :
Issue analysis and repro
Code debugging of welcome email template
Prepare and execute correction script
Unit testing on preprod and prod
CC: Ganesh Sadawarte 
Jayshree Nagpure (Inactive)
added a comment - Hi Komal Barde .
We have verified the logo of company for Welcome User.
Issue is fixed.
PFA -
Closing this ticket
Thanks,
Jayshree
Priya Dhamande 
Hi Jayshree Nagpure,
In 'Welcome user Email' template, path of logo was set to relative path, due to this logo image is not populating in email.
I have updated logo path to absolute (full path) and verified this issue and logo is getting populated.Please refer below snapshot for more details.
Thanks,
Komal
CC:Ganesh Sadawarte