Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-1452

DMS | FF | Text and HTML | File not downloading

    Details

    • Type: Bug
    • Status: Done
    • Priority: Medium
    • Resolution: Done
    • Affects Version/s: None
    • Fix Version/s: Enhancements - Fall
    • Labels:
      None
    • Company:
      All Clients/Multiple Clients

      Description

      Environment: Preprod
      Login: Admin
      Page: Template Library
      Browser: FireFox

      Steps:
      1. Select Text / HTML type document > three dots
      2. Download
      3. Could not found error

      refer screen capture.
      Sachin Hingole Hrishikesh Deshpande Samir Satya Yogesh Potdar

        Attachments

        1. Screenshot (2002).png
          Screenshot (2002).png
          178 kB
        2. Screenshot (2506).png
          Screenshot (2506).png
          186 kB
        3. Screenshot (2507).png
          Screenshot (2507).png
          186 kB
        4. Screenshot (2600).png
          Screenshot (2600).png
          165 kB
        5. Screenshot (2601).png
          Screenshot (2601).png
          167 kB
        6. Screenshot 2019-06-18 at 10.13.46 AM.png
          Screenshot 2019-06-18 at 10.13.46 AM.png
          991 kB
        7. Screenshot 2019-06-18 at 10.13.57 AM.png
          Screenshot 2019-06-18 at 10.13.57 AM.png
          1009 kB
        8. Screenshot 2019-06-18 at 10.14.09 AM.png
          Screenshot 2019-06-18 at 10.14.09 AM.png
          1022 kB

          Activity

          Ascending order - Click to sort in descending order
          Hide
          Permalink
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Issue is getting on Production as well on Firefox browser.

          Samir Sachin Hingole Hrishikesh Deshpande

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Issue is getting on Production as well on Firefox browser. Samir Sachin Hingole Hrishikesh Deshpande
          Hide
          Permalink
          mohd.belal Mohd Belal (Inactive) added a comment -

          Hi,

          Verified the issue in FF browser, the download is working fine.

           

          cc - Samir

          Thanks

          Show
          mohd.belal Mohd Belal (Inactive) added a comment - Hi, Verified the issue in FF browser, the download is working fine.   cc - Samir Thanks
          Hide
          Permalink
          samir Samir added a comment -

          Hi Mohd Belal,

          Can you please verify this

          Regards,

          Samir

          Show
          samir Samir added a comment - Hi Mohd Belal , Can you please verify this Regards, Samir
          Hide
          Permalink
          mohd.belal Mohd Belal (Inactive) added a comment -

          Hi Priya Dhamande,

          I have verified the case for Download issue, the files are getting downloaded in case of PDF, HTML, Text in FF.

          cc - Samir

          Thanks

          Show
          mohd.belal Mohd Belal (Inactive) added a comment - Hi Priya Dhamande , I have verified the case for Download issue, the files are getting downloaded in case of PDF, HTML, Text in FF. cc - Samir Thanks
          Hide
          Permalink
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Hi Mohd Belal,

          We are getting above mentioned issue on FF browser for HTML and text file today's screen capture.

          Refer screen capture.

          Sachin Hingole Samir Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Hi Mohd Belal , We are getting above mentioned issue on FF browser for HTML and text file today's screen capture. Refer screen capture. Sachin Hingole Samir Rohan J Khandave
          Hide
          Permalink
          mohd.belal Mohd Belal (Inactive) added a comment -

          HI Priya Dhamande,

          Just verified the case in Production env and the files are getting downloaded.

          Please have a look into screenshots for your ref.

          Also if you are still facing issue, let's have a call for discussion.

           

          cc - Samir

          Thanks

          Show
          mohd.belal Mohd Belal (Inactive) added a comment - HI Priya Dhamande , Just verified the case in Production env and the files are getting downloaded. Please have a look into screenshots for your ref. Also if you are still facing issue, let's have a call for discussion.   cc - Samir Thanks
          Hide
          Permalink
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          A discussed on call. Can you you please replicate and resolve.

          Samir Sachin Hingole Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - A discussed on call. Can you you please replicate and resolve. Samir Sachin Hingole Rohan J Khandave
          Hide
          Permalink
          priya.dhamande Priya Dhamande (Inactive) added a comment -

          Environment: Preprod
          Login: Admin
          Page: Template Library
          Browser: FireFox, Chrome and IE

          Points verified:
          1. Downloading and opening HTML in FF
          2. Downloading and opening HTML in Chrome
          3. Downloading and opening HTML in IE
          4. Downloading and opening TEXT in FF
          5. Downloading and opening TEXT in Chrome
          6. Downloading and opening TEXT in IE

          For all the mentioned scenarios, HTML and Text file opened as expected. So, marking jira Done.

          Samir Sachin Hingole Rohan J Khandave

          Show
          priya.dhamande Priya Dhamande (Inactive) added a comment - Environment: Preprod Login: Admin Page: Template Library Browser: FireFox, Chrome and IE Points verified : 1. Downloading and opening HTML in FF 2. Downloading and opening HTML in Chrome 3. Downloading and opening HTML in IE 4. Downloading and opening TEXT in FF 5. Downloading and opening TEXT in Chrome 6. Downloading and opening TEXT in IE For all the mentioned scenarios, HTML and Text file opened as expected. So, marking jira Done. Samir Sachin Hingole Rohan J Khandave

            People

            Assignee:
            mohd.belal Mohd Belal (Inactive)
            Reporter:
            priya.dhamande Priya Dhamande (Inactive)
            Developer:
            Samir
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

                Estimated:
                Original Estimate - 8h
                8h
                Remaining:
                Time Spent - 5.75h Remaining Estimate - 2.25h
                2.25h
                Logged:
                Time Spent - 5.75h Remaining Estimate - 2.25h
                5.75h