-
Type:
Bug
-
Status:
Done
-
Priority:
Medium
-
Resolution:
Done
-
Affects Version/s:
None
-
-
-
Company:
All Clients/Multiple Clients
{"report":{"apdex":1,"isInitial":true,"journeyId":"7055e598-9e2d-431a-b97b-0c029d1de152","key":"jira.project.issue.view-issue","navigationType":0,"readyForUser":593,"redirectCount":0,"resourceLoadedEnd":682,"resourceLoadedStart":104.80000019073486,"resourceTiming":[{"duration":10.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/3003653444a1e1a85555cab7dcfb3a21-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/css/_super/batch.css","startTime":104.80000019073486,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":104.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":115.60000038146973,"responseStart":0,"secureConnectionStart":0},{"duration":10.799999713897705,"initiatorType":"link","name":"https://jira.workterra.net/s/dd6a0911920485696ac20493290df627-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/css/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.css?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&richediton=true","startTime":105.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":105.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":115.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":11.799999713897705,"initiatorType":"link","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.css","startTime":105.2000002861023,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":105.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":117,"responseStart":0,"secureConnectionStart":0},{"duration":11.800000190734863,"initiatorType":"link","name":"https://jira.workterra.net/s/bd548f27bbf8f278bd83b60dd3284ed8-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static-adgs/jira.webresources:global-static-adgs.css","startTime":105.40000009536743,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":105.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":117.2000002861023,"responseStart":0,"secureConnectionStart":0},{"duration":14.299999713897705,"initiatorType":"link","name":"https://jira.workterra.net/s/70725731a158a7140f19ddbd4201ba27-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:global-static/jira.webresources:global-static.css","startTime":105.60000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":105.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":119.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":58.700000286102295,"initiatorType":"script","name":"https://jira.workterra.net/s/f2623af22c15df767ec6ff268ae0b8bd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/2e46d90b5cae895c9c38649c9d510130/_/download/contextbatch/js/_super/batch.js?locale=en-US","startTime":105.90000009536743,"connectEnd":105.90000009536743,"connectStart":105.90000009536743,"domainLookupEnd":105.90000009536743,"domainLookupStart":105.90000009536743,"fetchStart":105.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":105.90000009536743,"responseEnd":164.60000038146973,"responseStart":164.60000038146973,"secureConnectionStart":105.90000009536743},{"duration":88.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6ce676f2a5bcc9651cef6e7956f05def-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/3abe50d469404b639745df44b51476b6/_/download/contextbatch/js/jira.browse.project,jira.view.issue,project.issue.navigator,jira.global,atl.general,-_super/batch.js?agile_global_admin_condition=true&jag=true&jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":106,"connectEnd":106,"connectStart":106,"domainLookupEnd":106,"domainLookupStart":106,"fetchStart":106,"redirectEnd":0,"redirectStart":0,"requestStart":106,"responseEnd":194.80000019073486,"responseStart":194.80000019073486,"secureConnectionStart":106},{"duration":91.59999990463257,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/4.1.5/_/download/resources/com.atlassian.plugins.atlassian-chaperone:hotspot-tour/hotspot-tour.js?batch=false&locale=en-US","startTime":106.2000002861023,"connectEnd":106.2000002861023,"connectStart":106.2000002861023,"domainLookupEnd":106.2000002861023,"domainLookupStart":106.2000002861023,"fetchStart":106.2000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":106.2000002861023,"responseEnd":197.80000019073486,"responseStart":197.80000019073486,"secureConnectionStart":106.2000002861023},{"duration":91.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/6aa3fcf1fac5fd551eee0b69077524e6-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/aae1242f5fc81cc6a5bb8bc963ccda29/_/download/contextbatch/js/atl.global,-_super/batch.js?locale=en-US","startTime":106.40000009536743,"connectEnd":106.40000009536743,"connectStart":106.40000009536743,"domainLookupEnd":106.40000009536743,"domainLookupStart":106.40000009536743,"fetchStart":106.40000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":106.40000009536743,"responseEnd":198.2000002861023,"responseStart":198.2000002861023,"secureConnectionStart":106.40000009536743},{"duration":91.89999961853027,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js","startTime":106.60000038146973,"connectEnd":106.60000038146973,"connectStart":106.60000038146973,"domainLookupEnd":106.60000038146973,"domainLookupStart":106.60000038146973,"fetchStart":106.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":106.60000038146973,"responseEnd":198.5,"responseStart":198.5,"secureConnectionStart":106.60000038146973},{"duration":92,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:calendar-localisation-moment/jira.webresources:calendar-localisation-moment.js","startTime":106.80000019073486,"connectEnd":106.80000019073486,"connectStart":106.80000019073486,"domainLookupEnd":106.80000019073486,"domainLookupStart":106.80000019073486,"fetchStart":106.80000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":106.80000019073486,"responseEnd":198.80000019073486,"responseStart":198.80000019073486,"secureConnectionStart":106.80000019073486},{"duration":92.10000038146973,"initiatorType":"script","name":"https://jira.workterra.net/s/ecf7ec549751ae117b778f0525d6d371-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/8.5.0/_/download/batch/com.atlassian.auiplugin:split_aui.pattern.label/com.atlassian.auiplugin:split_aui.pattern.label.js?locale=en-US","startTime":107,"connectEnd":107,"connectStart":107,"domainLookupEnd":107,"domainLookupStart":107,"fetchStart":107,"redirectEnd":0,"redirectStart":0,"requestStart":107,"responseEnd":199.10000038146973,"responseStart":199.10000038146973,"secureConnectionStart":107},{"duration":196.69999980926514,"initiatorType":"link","name":"https://jira.workterra.net/s/05c862146699bb029ceb0a489075e63b-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/bcd66e9a133a1b9f5fd14b56841e1c5b/_/download/contextbatch/css/jira.global.look-and-feel,-_super/batch.css","startTime":107.10000038146973,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":107.10000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":303.80000019073486,"responseStart":0,"secureConnectionStart":0},{"duration":92.19999980926514,"initiatorType":"script","name":"https://jira.workterra.net/rest/api/1.0/shortcuts/805012/a664c2c06e52d83566c477b9899c262e/shortcuts.js?context=issuenavigation&context=issueaction","startTime":107.30000019073486,"connectEnd":107.30000019073486,"connectStart":107.30000019073486,"domainLookupEnd":107.30000019073486,"domainLookupStart":107.30000019073486,"fetchStart":107.30000019073486,"redirectEnd":0,"redirectStart":0,"requestStart":107.30000019073486,"responseEnd":199.5,"responseStart":199.5,"secureConnectionStart":107.30000019073486},{"duration":196.40000009536743,"initiatorType":"link","name":"https://jira.workterra.net/s/9095228fa10daa2d3e3d7d5760c95e91-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/css/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.css?jira.create.linked.issue=true&richediton=true","startTime":107.5,"connectEnd":0,"connectStart":0,"domainLookupEnd":0,"domainLookupStart":0,"fetchStart":107.5,"redirectEnd":0,"redirectStart":0,"requestStart":0,"responseEnd":303.90000009536743,"responseStart":0,"secureConnectionStart":0},{"duration":92.39999961853027,"initiatorType":"script","name":"https://jira.workterra.net/s/c19a1b46e985d7fb85efaf27c8febfdd-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/72477c22780abda5f51fe696920d843f/_/download/contextbatch/js/com.atlassian.jira.projects.sidebar.init,-_super,-jira.view.issue,-project.issue.navigator/batch.js?jira.create.linked.issue=true&locale=en-US&richediton=true","startTime":107.60000038146973,"connectEnd":107.60000038146973,"connectStart":107.60000038146973,"domainLookupEnd":107.60000038146973,"domainLookupStart":107.60000038146973,"fetchStart":107.60000038146973,"redirectEnd":0,"redirectStart":0,"requestStart":107.60000038146973,"responseEnd":200,"responseStart":200,"secureConnectionStart":107.60000038146973},{"duration":342.80000019073486,"initiatorType":"script","name":"https://jira.workterra.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-w431t5/805012/9a9e1fae3639050b38ac467c3aa37e79/1.0/_/download/batch/jira.webresources:bigpipe-js/jira.webresources:bigpipe-js.js","startTime":108.90000009536743,"connectEnd":108.90000009536743,"connectStart":108.90000009536743,"domainLookupEnd":108.90000009536743,"domainLookupStart":108.90000009536743,"fetchStart":108.90000009536743,"redirectEnd":0,"redirectStart":0,"requestStart":108.90000009536743,"responseEnd":451.7000002861023,"responseStart":451.7000002861023,"secureConnectionStart":108.90000009536743},{"duration":110.2999997138977,"initiatorType":"xmlhttprequest","name":"https://jira.workterra.net/rest/webResources/1.0/resources","startTime":314.7000002861023,"connectEnd":314.7000002861023,"connectStart":314.7000002861023,"domainLookupEnd":314.7000002861023,"domainLookupStart":314.7000002861023,"fetchStart":314.7000002861023,"redirectEnd":0,"redirectStart":0,"requestStart":314.7000002861023,"responseEnd":425,"responseStart":425,"secureConnectionStart":314.7000002861023}],"threshold":1000,"fetchStart":0,"domainLookupStart":0,"domainLookupEnd":0,"connectStart":0,"connectEnd":0,"requestStart":13,"responseStart":100,"responseEnd":100,"domLoading":103,"domInteractive":705,"domContentLoadedEventStart":705,"domContentLoadedEventEnd":752,"domComplete":975,"loadEventStart":975,"loadEventEnd":979,"userAgent":"Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com)","marks":[],"measures":[],"correlationId":"4ae605f1e9d6a0","effectiveType":"4g","downlink":9.7,"rtt":0,"serverDuration":63,"dbReadsTimeInMs":4,"dbConnsTimeInMs":4,"applicationHash":"156decd7d2b4272533aa6cefc8294af635e1da97","experiments":[]}}
Ramya Tantry (Inactive)
added a comment - Hi Harshveer Singh ,
As communicated earlier over slack - SELECT ColumnName, TRIM(GROUP_CONCAT(ColumnValue SEPARATOR ' ')) ColumnValue, RightsID from FinalOutPutValues GROUP BY ColumnName; in DMS_SP_GetTemplateFormMappedDetails is causing issue while previewing if Signature is present.
If above line is replaced with SELECT ColumnName, ColumnValue, RightsID from FinalOutPutValues; then Preview and submit works successfully.
Please verify this scenario.
CC: Ganesh Sadawarte , Rohan J Khandave , Samir
Harshveer Singh (Inactive)
added a comment - Cause for this issue was that on MySql server configuration, for group_concat function, max length was set to 1024, which was truncating signature field value.
On server this limit is now increased to 65535 to fix this issue. 
Jayshree Nagpure (Inactive)
added a comment - Verified on Preproduction.
Login - Admin
Verified Preview for PDF document.
Able to preview and Send the document
Also able to sign and submit the document through candidate login.
PFA -
Closing this ticket
Thanks,
Jayshree
Priya Dhamande Hrishikesh Deshpande Sachin Hingole 
Mohd Belal