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Type:
Bug
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Status:
Done
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Priority:
High
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Resolution:
Done
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Affects Version/s:
None
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-
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Company:
All Clients/Multiple Clients
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Sprint:
Spring-2020 - Sprint 3, Spring-2020 - Sprint 4, Spring-2020 - Sprint 5, Spring-2020 - Sprint 6
If the client is reporting several timeouts when candidates are attempting to complete form what info should we be asking the client to get from the candidate - just the browser? and maybe how long they spent on it?
The most recent instance occurred with requisition # 629-291 - Production Technician (Duluth, MN).
The candidates that reported issues are: Zachary St. Arnold and Broc Johnson
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Harshveer Singh (Inactive)
added a comment - Not able to reproduce this issue, will look at API performance aspect of it. 
Victoria.Palacios (Inactive)
added a comment - Hello Narendra Kumar , we are waiting for the client to provide more examples. We have not been able to recreate either and we have been asking for weeks. They said they have only had 3-4 reports in the last 3 weeks but are also adament it keeps happening. The only info they provided was a candidate was on a chromebook.
We will capture a HAR, browser info, time of occurence, form and the actions they were taking. We are waiting for them to direct the candidate to us.
CC: Doug.Taylor Farah Obaidullah 
Amrendra Kumar Ravi Banda Narendra Kumar