Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2173

CBAT Verso: Several timeouts when candidates are attempting to complete form

    Details

    • Company:
      All Clients/Multiple Clients

      Description

      If the client is reporting several timeouts when candidates are attempting to complete form what info should we be asking the client to get from the candidate - just the browser? and maybe how long they spent on it?

       

      The most recent instance occurred with requisition # 629-291 - Production Technician (Duluth, MN).
      The candidates that reported issues are: Zachary St. Arnold and Broc Johnson

        Attachments

          Issue Links

          relates to

          New Feature - A new feature of the product, which has yet to be developed. DMS-2197 Create logs for session time out

          • Medium - Has the potential to affect progress.
          • Done

          Maintenance - Need to do something like security updates or server maintenance DMS-2200 CBAT - API Timeout

          • Medium - Has the potential to affect progress.
          • Done

          Bug - A problem which impairs or prevents the functions of the product. DMS-2212 Angular session time out not working

          • Medium - Has the potential to affect progress.
          • To Do

            Activity

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            Permalink
            samir Samir added a comment -

            Amrendra Kumar Ravi Banda Narendra Kumar

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            samir Samir added a comment - Amrendra Kumar Ravi Banda Narendra Kumar
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            harshveer.singh Harshveer Singh (Inactive) added a comment -

            Not able to reproduce this issue, will look at API performance aspect of it.

            Show
            harshveer.singh Harshveer Singh (Inactive) added a comment - Not able to reproduce this issue, will look at API performance aspect of it.
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            narendra.kumar Narendra Kumar added a comment - - edited

            Hi Samir

            I tried it from the UI side also, but not able to reproduce it. Can we have some screenshot or console error to debug this issue?

            cc: Victoria.Palacios

            Show
            narendra.kumar Narendra Kumar added a comment - - edited Hi Samir I tried it from the UI side also, but not able to reproduce it. Can we have some screenshot or console error to debug this issue? cc: Victoria.Palacios
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            narendra.kumar Narendra Kumar added a comment -

            Hi Victoria.Palacios

            Is Candidate taking more than 15 min in completing the form? I have tested it on the production and it is working fine but If I took more than 15min in completing the form then only you will get a timeout otherwise it is working fine.

             

            cc: Amrendra Kumar, Samir, Ravi Banda

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Victoria.Palacios Is Candidate taking more than 15 min in completing the form? I have tested it on the production and it is working fine but If I took more than 15min in completing the form then only you will get a timeout otherwise it is working fine.   cc: Amrendra Kumar , Samir , Ravi Banda
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            VictoriaP Victoria.Palacios (Inactive) added a comment -

            Hello Narendra Kumar, we are waiting for the client to provide more examples. We have not been able to recreate either and we have been asking for weeks. They said they have only had 3-4 reports in the last 3 weeks but are also adament it keeps happening. The only info they provided was a candidate was on a chromebook. 

             

            We will capture a HAR, browser info, time of occurence, form and the actions they were taking. We are waiting for them to direct the candidate to us.

             

            CC: Doug.Taylor Farah Obaidullah

            Show
            VictoriaP Victoria.Palacios (Inactive) added a comment - Hello Narendra Kumar , we are waiting for the client to provide more examples. We have not been able to recreate either and we have been asking for weeks. They said they have only had 3-4 reports in the last 3 weeks but are also adament it keeps happening. The only info they provided was a candidate was on a chromebook.    We will capture a HAR, browser info, time of occurence, form and the actions they were taking. We are waiting for them to direct the candidate to us.   CC: Doug.Taylor Farah Obaidullah
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            narendra.kumar Narendra Kumar added a comment -

            Okay Victoria.Palacios, Just update me once you got any update on this. We are also monitoring this from our side.

             

            CC: Samir

            Show
            narendra.kumar Narendra Kumar added a comment - Okay Victoria.Palacios , Just update me once you got any update on this. We are also monitoring this from our side.   CC: Samir
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            narendra.kumar Narendra Kumar added a comment -

            Hi Victoria.Palacios

            When we were trying to reproduce this issue, I found some other two. I have attached both issues with this issue and both are now fixed. It could be possible that we will cover this issue under DMS-2200.

             

            CC: Samir, Patrick Phillips, Amrendra Kumar

            Show
            narendra.kumar Narendra Kumar added a comment - Hi Victoria.Palacios When we were trying to reproduce this issue, I found some other two. I have attached both issues with this issue and both are now fixed. It could be possible that we will cover this issue under DMS-2200 .   CC: Samir , Patrick Phillips , Amrendra Kumar
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            narendra.kumar Narendra Kumar added a comment -

            Hi 

            We have monitored this issue since last month and didn't receive any. So closing this ticket.

            Show
            narendra.kumar Narendra Kumar added a comment - Hi  We have monitored this issue since last month and didn't receive any. So closing this ticket.

              People

              Assignee:
              narendra.kumar Narendra Kumar
              Reporter:
              narendra.kumar Narendra Kumar
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