Details

    • Type: New Feature
    • Status: Done
    • Priority: Medium
    • Resolution: Not in scope
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None

      Description

      Overview:
      A user to be notified that an email message did not go through due to having an invalid email address.

      Entry:
      User sends email message.

      Acceptance Criteria:
      *IF I send an email to an invalid email address, I am notified that the email did not go through (either via pop-up immediately or through email).
      *IF I send an email to an invalid email address, this is also reflected in the communication history that it bounced, and reasoning.

      Exit:
      *User gets notification that the email did not go through due to an invalid email address.

      Prerequisites:
      *User is a current user of DMS or consuming application.

        Attachments

          Activity

          molly.ronovsky Molly Ronovsky (Inactive) created issue -
          molly.ronovsky Molly Ronovsky (Inactive) made changes -
          Field Original Value New Value
          Epic Link DMS-220 [ 74298 ]
          Hide
          mohd.belal Mohd Belal (Inactive) added a comment -

          Hi,

          We need to discuss the feasibility of this case according to the email provider service which we are using since the API response is different in each case.

          cc - Aruna Raheja, Harshveer Singh, Samir

          Show
          mohd.belal Mohd Belal (Inactive) added a comment - Hi, We need to discuss the feasibility of this case according to the email provider service which we are using since the API response is different in each case. cc - Aruna Raheja , Harshveer Singh , Samir
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Hi Molly Ronovsky : Harshveer Singh will confirm about the feasibility of this scenario then we can start UX of this ticket

          CC:Mohd Belal Harshveer Singh Kristen

          Show
          aruna.raheja Aruna Raheja added a comment - Hi Molly Ronovsky : Harshveer Singh will confirm about the feasibility of this scenario then we can start UX of this ticket CC: Mohd Belal Harshveer Singh Kristen
          Hide
          molly.ronovsky Molly Ronovsky (Inactive) added a comment -

          Aruna RahejaThanks!

          Show
          molly.ronovsky Molly Ronovsky (Inactive) added a comment - Aruna Raheja Thanks!
          prasad.patil Prasad Patil (Inactive) made changes -
          Resolution Not in scope [ 10700 ]
          Status To Do [ 10000 ] Done [ 10001 ]
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Hi Harshveer Singh: Have you check the feasibility for showing the reason as Invalid Email Address. Is it possible to show the same in history panel.

          CC: Molly Ronovsky Kristen

          Show
          aruna.raheja Aruna Raheja added a comment - Hi  Harshveer Singh : Have you check the feasibility for showing the reason as Invalid Email Address. Is it possible to show the same in history panel. CC:  Molly Ronovsky Kristen
          aruna.raheja Aruna Raheja made changes -
          Assignee Samir [ samir ] Harshveer Singh [ harshveer.singh ]
          Hide
          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited

          Hi Aruna Raheja, we can show reason for bounced email, it can be any reason(incorrect email address or delivery failure because of any other reason), reason string will be provided by email service provider, we can display that as is. OR bounce classification is also available, we can classify bounce reason according to then, see this for all available categories: https://www.sparkpost.com/docs/deliverability/bounce-classification-codes/

          Again this might vary from service provider to service provider, some other provider may give additional or less categories.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - - edited Hi Aruna Raheja , we can show reason for bounced email, it can be any reason(incorrect email address or delivery failure because of any other reason), reason string will be provided by email service provider, we can display that as is. OR bounce classification is also available, we can classify bounce reason according to then, see this for all available categories:  https://www.sparkpost.com/docs/deliverability/bounce-classification-codes/ Again this might vary from service provider to service provider, some other provider may give additional or less categories.
          aruna.raheja Aruna Raheja made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Aruna Raheja [ aruna.raheja ]
          aruna.raheja Aruna Raheja made changes -
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Hi Molly Ronovsky: Please find attached the screens and provide your feedback. Have taken the reason message from the above URL shared by Harshveer Singh.

          Also will create a mockup for emailer and share the same soon.

          CC: Kristen Samir Swapnil Pandhare

           

          Show
          aruna.raheja Aruna Raheja added a comment - Hi Molly Ronovsky : Please find attached the screens and provide your feedback. Have taken the reason message from the above URL shared by Harshveer Singh . Also will create a mockup for emailer and share the same soon. CC:  Kristen Samir Swapnil Pandhare  
          aruna.raheja Aruna Raheja logged work - 01/Mar/19 03:17 AM
          • Time Spent:
            8h
             
            <No comment>
          aruna.raheja Aruna Raheja made changes -
          Remaining Estimate 0h [ 0 ]
          Time Spent 8h [ 28800 ]
          Worklog Id 164162 [ 164162 ]
          aruna.raheja Aruna Raheja made changes -
          Assignee Aruna Raheja [ aruna.raheja ] Molly Ronovsky [ molly.ronovsky ]
          Hide
          molly.ronovsky Molly Ronovsky (Inactive) added a comment -

          Aruna Raheja Looks good

          Show
          molly.ronovsky Molly Ronovsky (Inactive) added a comment - Aruna Raheja Looks good
          aruna.raheja Aruna Raheja made changes -
          Attachment Invalid Email Address2.png [ 100248 ]
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Hi Molly Ronovsky, Attached is the mailer that will go to the User. Please check the same and let me know if I can close the ticket.

          CC: Kristen

          Show
          aruna.raheja Aruna Raheja added a comment - Hi  Molly Ronovsky , Attached is the mailer that will go to the User. Please check the same and let me know if I can close the ticket. CC: Kristen
          aruna.raheja Aruna Raheja logged work - 05/Mar/19 02:19 AM
          • Time Spent:
            2h
             
            <No comment>
          aruna.raheja Aruna Raheja made changes -
          Time Spent 8h [ 28800 ] 10h [ 36000 ]
          Worklog Id 164668 [ 164668 ]
          aruna.raheja Aruna Raheja made changes -
          Attachment Invalid Email Address2.png [ 100248 ]
          aruna.raheja Aruna Raheja made changes -
          Attachment Invalid Email Address.png [ 100250 ]
          aruna.raheja Aruna Raheja made changes -
          Attachment Invalid Email Address2.png [ 100251 ]
          Hide
          molly.ronovsky Molly Ronovsky (Inactive) added a comment -

          Aruna Raheja yes, looks good to me.

          Show
          molly.ronovsky Molly Ronovsky (Inactive) added a comment - Aruna Raheja yes, looks good to me.
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Molly Ronovsky: There are 2 designs for emailers, can you please confirm which one looks good to you.

          CC: Kristen

          Show
          aruna.raheja Aruna Raheja added a comment - Molly Ronovsky : There are 2 designs for emailers, can you please confirm which one looks good to you. CC: Kristen
          Hide
          molly.ronovsky Molly Ronovsky (Inactive) added a comment -

          Aruna RahejaI like the 2nd one with more color. Kristen Thoughts?

          Show
          molly.ronovsky Molly Ronovsky (Inactive) added a comment - Aruna Raheja I like the 2nd one with more color. Kristen Thoughts?
          Hide
          Ruel Kristen (Inactive) added a comment -

          Aruna Raheja, Molly Ronovsky I agree, the second one is better

          Show
          Ruel Kristen (Inactive) added a comment - Aruna Raheja , Molly Ronovsky I agree, the second one is better
          Hide
          aruna.raheja Aruna Raheja added a comment -

          Molly Ronovsky Kristen : Fine, will delete the second option from here and close the ticket.

           

          Show
          aruna.raheja Aruna Raheja added a comment - Molly Ronovsky Kristen : Fine, will delete the second option from here and close the ticket.  
          aruna.raheja Aruna Raheja made changes -
          Attachment Invalid Email Address.png [ 100250 ]
          Transition Time In Source Status Execution Times
          Prasad Patil (Inactive) made transition -
          To Do Done
          82d 13h 53m 1

            People

            Assignee:
            molly.ronovsky Molly Ronovsky (Inactive)
            Reporter:
            molly.ronovsky Molly Ronovsky (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            5 Start watching this issue

              Dates

              Created:
              Updated:
              Resolved:

                Time Tracking

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