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Type:
Bug
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Status: To Do
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Priority:
Medium
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Resolution: Unresolved
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Affects Version/s: None
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Fix Version/s: None
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Labels:None
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Company:All Clients/Multiple Clients
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Epic Link:
Hi Team,
My client CCS group reported the following issue:
I moved this candidate (ID=5287) through each stage of the pipeline to compliance for the requisition (ID=522 – Care Assistant, Sholing, Southampton). I checked the forms in the requisition and there are only 3 forms, but if you see on the screenshot below the offer letter was sent twice!
I have tested it with a test candidate and I was able to replicate it and I have received 2 offer letters. the order of the email is the following:
1- offer letter
2- booking training
3-offer letter
4 payroll
Candidate test: https://ccsgroup.luceosolutions.com/bo.php/candidat/dossier?tab=suivi&id=5419&containerID=vwPCC
Can you please investigate why we are sending 2 offer letters, please?
If the card is not opened properly or you need further information please let me know as this is my first ticket.
Thank you
Gabriela Torres Jimenez - you mentioned about test candidate 5419 but this candidate doesn't have an email (or) don't have any DMS documents. Is there any recent candidate record that we can look at? Thanks
Ravi Banda (Inactive)
added a comment - Gabriela Torres Jimenez - you mentioned about test candidate 5419 but this candidate doesn't have an email (or) don't have any DMS documents. Is there any recent candidate record that we can look at? Thanks From DMS system I can confirm that below document are sent to candidate via API:
| Sent Date | Candidate Id | Form Name | Sent By |
| 2/3/2021 16:39 | 5287 | AC - Southampton - Offer Letter - Care Assistant V4 | Jonathan Montoya |
| 2/3/2021 16:44 | 5287 | AC - Southampton - Offer Letter - Care Assistant V4 | Jonathan Montoya |
| 2/3/2021 16:45 | 5287 | AC - Southampton - Payroll Starter Form - V1 | Jonathan Montoya |
| 2/3/2021 16:45 | 5287 | AC - Southampton - Stage 3 Application - CA - V2 | Jonathan Montoya |
| 2/8/2021 14:53 | 5419 | AC - Andover - Offer Letter - Care Assistant V3 | CareerBuilder Super ADMIN |
| 2/8/2021 14:54 | 5419 | AC - Andover - Offer Letter - Care Assistant V3 | CareerBuilder Super ADMIN |
| 2/8/2021 14:54 | 5419 | AC - Andover - Stage 3 Application - CA | CareerBuilder Super ADMIN |
| 2/8/2021 14:54 | 5419 | AC - Andover - Payroll Starter Form - V1 | CareerBuilder Super ADMIN |
Shamooka Mohapatra Can you please check from CBAT system why Offer Letter document is triggered twice for both these candidates?
Harshveer Singh (Inactive)
added a comment - From DMS system I can confirm that below document are sent to candidate via API:
Sent Date
Candidate Id
Form Name
Sent By
2/3/2021 16:39
5287
AC - Southampton - Offer Letter - Care Assistant V4
Jonathan Montoya
2/3/2021 16:44
5287
AC - Southampton - Offer Letter - Care Assistant V4
Jonathan Montoya
2/3/2021 16:45
5287
AC - Southampton - Payroll Starter Form - V1
Jonathan Montoya
2/3/2021 16:45
5287
AC - Southampton - Stage 3 Application - CA - V2
Jonathan Montoya
2/8/2021 14:53
5419
AC - Andover - Offer Letter - Care Assistant V3
CareerBuilder Super ADMIN
2/8/2021 14:54
5419
AC - Andover - Offer Letter - Care Assistant V3
CareerBuilder Super ADMIN
2/8/2021 14:54
5419
AC - Andover - Stage 3 Application - CA
CareerBuilder Super ADMIN
2/8/2021 14:54
5419
AC - Andover - Payroll Starter Form - V1
CareerBuilder Super ADMIN
Shamooka Mohapatra Can you please check from CBAT system why Offer Letter document is triggered twice for both these candidates? Hi Ravi Banda
I can see that the client has removed my test candidate, below you will see the emails I received from the system (2 offer letters) and the email I used was Gabriela.TorresJimenez@careerbuilder.co.uk,
Gabriela Torres Jimenez For candidate ID 5287, all the documents are sent through workflow. I can see the first template is send 2 times
We are adding some logs to research more on this.
cc: Ravi Banda
Shamooka Mohapatra (Inactive)
added a comment - Gabriela Torres Jimenez For candidate ID 5287, all the documents are sent through workflow. I can see the first template is send 2 times
We are adding some logs to research more on this.
cc: Ravi Banda Gabriela Torres Jimenez Could you please provide another test candidate?
I have also checked for another candidate. Added comment in the AO card.
https://careerbuilder.atlassian.net/browse/ATAO-3999
Shamooka Mohapatra (Inactive)
added a comment - - edited Gabriela Torres Jimenez Could you please provide another test candidate?
I have also checked for another candidate. Added comment in the AO card.
https://careerbuilder.atlassian.net/browse/ATAO-3999 I am afraid that I dont have more examples as this issue was raised a month ago, feel free to add any test candidates if you need to test it
Thank you
Shamooka Mohapatra Assigning to you as you are working on similar issue with duplicate documents being sent. Please close this or assign me back when that is completed.
Harshveer Singh (Inactive)
added a comment - Shamooka Mohapatra Assigning to you as you are working on similar issue with duplicate documents being sent. Please close this or assign me back when that is completed. 
Hi Samir,
Is there any update on this card? are you able to provide me with an SLA? I need to get back to the client as soon as possible
Thank you!