Document Management SystemProject Type: software

Document Management System

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  1. Document Management System
  2. DMS-2379

Candidate is receiving 2 offer letters

    Details

    • Type: Bug
    • Status: To Do
    • Priority: Medium
    • Resolution: Unresolved
    • Affects Version/s: None
    • Fix Version/s: None
    • Labels:
      None

      Description

      Hi Team, 

      My client CCS group reported the following issue:

      I moved this candidate (ID=5287) through each stage of the pipeline to compliance for the requisition (ID=522 – Care Assistant, Sholing, Southampton). I checked the forms in the requisition and there are only 3 forms, but if you see on the screenshot below the offer letter was sent twice! 

       

      I have tested it with a test candidate and I was able to replicate it and I have received 2 offer letters. the order of the email is the following:
      1- offer letter
      2- booking training
      3-offer letter
      4 payroll
      Candidate test: https://ccsgroup.luceosolutions.com/bo.php/candidat/dossier?tab=suivi&id=5419&containerID=vwPCC
       
      Can you please investigate why we are sending 2 offer letters, please?
       
      If the card is not opened properly or you need further information please let me know as this is my first ticket. 
       
      Thank you

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          Activity

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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) created issue -
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Field Original Value New Value
          Epic Link DMS-617 [ 76656 ]
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - - edited

          Hi Samir, 

          Is there any update on this card? are you able to provide me with an SLA? I need to get back to the client as soon as possible

           

          Thank you!

          Show
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - - edited Hi Samir ,  Is there any update on this card? are you able to provide me with an SLA? I need to get back to the client as soon as possible   Thank you!
          Yvonne.Jansen Yvonne Jansen (Inactive) made changes -
          Issue Type New Feature [ 2 ] Bug [ 1 ]
          Yvonne.Jansen Yvonne Jansen (Inactive) made changes -
          Company All Clients/Multiple Clients [ 18434 ] COB [ 18416 ]
          Yvonne.Jansen Yvonne Jansen (Inactive) made changes -
          Company COB [ 18416 ] All Clients/Multiple Clients [ 18434 ]
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -

          Hi team, 

          Can you please provide an update?

           

          cc: Yvonne Jansen

          Show
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - Hi team,  Can you please provide an update?   cc: Yvonne Jansen
          samir Samir made changes -
          Assignee Samir [ samir ] Harshveer Singh [ harshveer.singh ]
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          ravi.banda Ravi Banda (Inactive) added a comment -

          Gabriela Torres Jimenez - you mentioned about test candidate 5419 but this candidate doesn't have an email (or) don't have any DMS documents. Is there any recent candidate record that we can look at? Thanks

          Show
          ravi.banda Ravi Banda (Inactive) added a comment - Gabriela Torres Jimenez - you mentioned about test candidate 5419 but this candidate doesn't have an email (or) don't have any DMS documents. Is there any recent candidate record that we can look at? Thanks
          Hide
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          harshveer.singh Harshveer Singh (Inactive) added a comment -

          From DMS system I can confirm that below document are sent to candidate via API:

          Sent Date Candidate Id Form Name Sent By
          2/3/2021 16:39 5287 AC - Southampton - Offer Letter - Care Assistant V4 Jonathan Montoya
          2/3/2021 16:44 5287 AC - Southampton - Offer Letter - Care Assistant V4 Jonathan Montoya
          2/3/2021 16:45 5287 AC - Southampton - Payroll Starter Form - V1 Jonathan Montoya
          2/3/2021 16:45 5287 AC - Southampton - Stage 3 Application - CA - V2 Jonathan Montoya
                 
                 
          2/8/2021 14:53 5419 AC - Andover - Offer Letter - Care Assistant V3 CareerBuilder Super ADMIN
          2/8/2021 14:54 5419 AC - Andover - Offer Letter - Care Assistant V3 CareerBuilder Super ADMIN
          2/8/2021 14:54 5419 AC - Andover - Stage 3 Application - CA CareerBuilder Super ADMIN
          2/8/2021 14:54 5419 AC - Andover - Payroll Starter Form - V1 CareerBuilder Super ADMIN

           

          Shamooka Mohapatra Can you please check from CBAT system why Offer Letter document is triggered twice for both these candidates?

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - From DMS system I can confirm that below document are sent to candidate via API: Sent Date Candidate Id Form Name Sent By 2/3/2021 16:39 5287 AC - Southampton - Offer Letter - Care Assistant V4 Jonathan Montoya 2/3/2021 16:44 5287 AC - Southampton - Offer Letter - Care Assistant V4 Jonathan Montoya 2/3/2021 16:45 5287 AC - Southampton - Payroll Starter Form - V1 Jonathan Montoya 2/3/2021 16:45 5287 AC - Southampton - Stage 3 Application - CA - V2 Jonathan Montoya                 2/8/2021 14:53 5419 AC - Andover - Offer Letter - Care Assistant V3 CareerBuilder Super ADMIN 2/8/2021 14:54 5419 AC - Andover - Offer Letter - Care Assistant V3 CareerBuilder Super ADMIN 2/8/2021 14:54 5419 AC - Andover - Stage 3 Application - CA CareerBuilder Super ADMIN 2/8/2021 14:54 5419 AC - Andover - Payroll Starter Form - V1 CareerBuilder Super ADMIN   Shamooka Mohapatra  Can you please check from CBAT system why Offer Letter document is triggered twice for both these candidates?
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Attachment image-2021-03-12-11-03-39-325.png [ 181804 ]
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Attachment image-2021-03-12-11-04-03-195.png [ 181805 ]
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) made changes -
          Attachment image-2021-03-12-11-04-29-238.png [ 181806 ]
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -

          Hi Ravi Banda

          I can see that the client has removed my test candidate, below you will see the emails I received from the system (2 offer letters) and the email I used was Gabriela.TorresJimenez@careerbuilder.co.uk,

          Show
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - Hi Ravi Banda I can see that the client has removed my test candidate, below you will see the emails I received from the system (2 offer letters) and the email I used was Gabriela.TorresJimenez@careerbuilder.co.uk,
          Shamooka.Mohapatra Shamooka Mohapatra (Inactive) made changes -
          Attachment screenshot-1.png [ 181807 ]
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          Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment -

          Gabriela Torres Jimenez For candidate ID 5287, all the documents are sent through workflow. I can see the first template is send 2 times

          We are adding some logs to research more on this.

          cc: Ravi Banda

          Show
          Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - Gabriela Torres Jimenez For candidate ID 5287, all the documents are sent through workflow. I can see the first template is send 2 times We are adding some logs to research more on this. cc: Ravi Banda
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          Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - - edited

          Gabriela Torres Jimenez Could you please provide another test candidate?

          I have also checked for another candidate. Added comment in the AO card.
          https://careerbuilder.atlassian.net/browse/ATAO-3999

          Show
          Shamooka.Mohapatra Shamooka Mohapatra (Inactive) added a comment - - edited Gabriela Torres Jimenez Could you please provide another test candidate? I have also checked for another candidate. Added comment in the AO card. https://careerbuilder.atlassian.net/browse/ATAO-3999
          narendra.kumar Narendra Kumar made changes -
          Sprint March 2021 Release - Sprint 1 [ 262 ]
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          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment -

          Hi Shamooka Mohapatra

          I am afraid that I dont have more examples as this issue was raised a month ago, feel free to add any test candidates if you need to test it

           

          Thank you

          Show
          Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive) added a comment - Hi Shamooka Mohapatra I am afraid that I dont have more examples as this issue was raised a month ago, feel free to add any test candidates if you need to test it   Thank you
          narendra.kumar Narendra Kumar made changes -
          Sprint March 2021 Release - Sprint 1 [ 262 ] March 2021 Release - Sprint 1, March 2021 Release - Sprint 2 [ 262, 263 ]
          Hide
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          harshveer.singh Harshveer Singh (Inactive) added a comment -

          Shamooka Mohapatra Assigning to you as you are working on similar issue with duplicate documents being sent. Please close this or assign me back when that is completed.

          Show
          harshveer.singh Harshveer Singh (Inactive) added a comment - Shamooka Mohapatra  Assigning to you as you are working on similar issue with duplicate documents being sent. Please close this or assign me back when that is completed.
          harshveer.singh Harshveer Singh (Inactive) made changes -
          Assignee Harshveer Singh [ harshveer.singh ] Shamooka Mohapatra [ shamooka.mohapatra ]
          narendra.kumar Narendra Kumar made changes -
          Sprint March 2021 Release - Sprint 1, March 2021 Release - Sprint 2 [ 262, 263 ] March 2021 Release - Sprint 1, March 2021 Release - Sprint 2, April 2021 Release - Sprint 1 [ 262, 263, 264 ]
          narendra.kumar Narendra Kumar made changes -
          Sprint March 2021 Release - Sprint 1, March 2021 Release - Sprint 2, April 2021 Release - Sprint 1 [ 262, 263, 264 ] March 2021 Release - Sprint 1, March 2021 Release - Sprint 2, April 2021 Release - Sprint 1, April 2021 Release - Sprint 2 [ 262, 263, 264, 265 ]

            People

            Assignee:
            Shamooka.Mohapatra Shamooka Mohapatra (Inactive)
            Reporter:
            Gabriela.TorresJimenez Gabriela Torres Jimenez (Inactive)
            Votes:
            0 Vote for this issue
            Watchers:
            3 Start watching this issue

              Dates

              Created:
              Updated: