Overview:
As a user, I want to be able to send and capture emails within the portal so that all messaging is accurately documented and sent from one place.

Entry:

• User sends email.

Acceptance Criteria:

• IF I am a user, I am able to send emails to end users that they can receive and reply to.
• IF I am a user, I have the option to put communication in different languages.
• IF I am a user, I know that the email is queued up to be sent after hitting send.
• IF I am a user, I am able to see end user's reply and respond, within portal / consuming application.
• IF I am a user, I am able to see the history of the communication between user / end user.
• IF I am a user that has sent an email, I know that all messages sent from center are compliant so that I do not break any sort of law.

Exit:
*End user receives email / history captured.

Prerequisites:
*User can send emails.
*End User has been sent email.