Sending Texts

Overview:
As a user, I want to be able to send and capture texts within the portal so that all messaging is accurately documented and sent from one place.

Entry:

• User sends text.

Acceptance Criteria:

• IF I am a user, I am able to send texts to end users that they can receive and reply to.
• IF I am a user, I know that the text is queued up to be sent after hitting send.
• IF I am a user, I have the option to put communication into different languages.
• IF I am a user, I am able to see end user's reply, and respond within portal / consuming application.
• IF I am a user, I am able to see the history of the communication between user / end user.
• IF I am a user, I know that messages sent from center are compliant so that I do not break any sort of law (TCPA for texting).

Exit:
*End user receives text / history captured.

Prerequisites:
*User can send texts.
*End User has been sent text.
*End User has opted into receiving texts.